Overview

Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5rating 4.55

3158 Reviews

ReScore Reviews™ (101)

ReScore
Overall Rating 4.4257432/5Overall Rating 4.4257432/5Overall Rating 4.4257432/5Overall Rating 4.4257432/5rating 4.4257432
Original
Overall Rating 2.45/5Overall Rating 2.45/5rating 2.45rating 2.45rating 2.45
92% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


Verified Customer
Montgomery, AL
2013 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/11/2019 Category: Service
Inadequate Explanation of Service and Repairs Needed
I was not made aware of the condition of my tires after rotating and balancing the tires. I had to return to have two tires replaced. This should have been identified and shared with me at the original time of service.
Laverne H. from Capitol Hyundai Montgomery responded on 06/11/2019

I would like to apolize for this happening, I will be checking on this for we at Capitol Hyundai appreciate our customers and thier time. 
Laverne Hooper
Customer Service Specialist
Capitol Hyundai


Verified Customer
Wetumpka, AL
2016 Hyundai Azera
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/11/2019 Category: Service
You have to wait forever for someone to come out!
They are always slow. I always have to wait at least 10 minutes for someone to come out and begin the service. I'm going somewhere else from now on.
Laverne H. from Capitol Hyundai Montgomery responded on 06/11/2019

Thank you for doing the review, I am sorry for the extended wait time, we are checking on this for we here at Capitol Hyundai value our customers and thier time.  Once again thank you for bring this to our attention.
Laverne Hooper
Capitol Hyundai
Customer Service Specialist


Verified Customer
Pike Road, AL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Employees
Craig, is always very efficient in his job.
Laverne H. from Capitol Hyundai Montgomery responded on 06/10/2019

Thank you so much for your review and thanks for the 5 stars! We value all of our customers here at Capitol Hyundai! Thanks for being a Capitol Hyundai Customer!
Laverne Hooper
Customer Service Specialist
Capitol Hyundai


CC
Craig C.
Wetumpka, AL
2014 Hyundai Veloster
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/09/2019 Category: Service
Your problem is not our problem
Owned my last Hyundai!
Laverne H. from Capitol Hyundai Montgomery responded on 06/10/2019

So Sorry for the issues you and your daughter had here at Capitol Hyundai.  We value our customers and want them to have a great experience.
Thank you for your input and it will be checked into.
Laverne Hooper
Customer Service Specialist
Capitol Hyundai


SS
Scott S.
Prattville, AL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2019 Category: Service
Motor Replacement
Recently had to have ,motor replaced and the service was outstanding. Couldn't ask for a better service team to get the job done. Well Done!!!!!!!!!!!!!!!!!!!
Laverne H. from Capitol Hyundai Montgomery responded on 06/10/2019

Thank you so much for the great review! We appriciate our customers and want them to have a great experience here.
Thank you for Being a Capitol Hyundai Customer.
Laverne Hooper
Customer Service Specialist
Capitol Hyundai


PT
Pataska T.
Lanett, AL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
Fast service
Great

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/07/2019 Category: Service
Ok
Ok
Laverne H. from Capitol Hyundai Montgomery responded on 06/10/2019

Thank you for taking the time to do the review and survey! We appreciate you taking the time to do it, and we value our customers. Thanks for being a Capitol Hyundai Customer!
Laverne Hooper
Capitol Hyundai
Customer Service Specialist


KM
Kevin M.
Wetumpka, AL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
Love Capitol Hyundai!
Wonderful service representatives and department. We have two Hyundai vehicles and we continue to have them serviced by Hyundai’s qualified technicians.

MF
Mary F.
Prattville, AL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
Hyundai service
The service at Hyundai is always done professionally and in a timely fashion.
Laverne H. from Capitol Hyundai Montgomery responded on 06/07/2019

Thank you for taking the time to do the survey and review! We appreciate all of our customers and work toward giving great service.
Thank you for being a Capitol Hyundai Customer!
Laverne Hooper
Customer Service Specialist
Capitol Hyundai


Verified Customer
Montgomery, AL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
everyone was friendly and curtious
was quick and efficient
Laverne H. from Capitol Hyundai Montgomery responded on 06/06/2019

Thank you for the review and survey, We here at Capitol Hyundai value our customers and wants to give them great customer service. Thanks for being a Capitol Hyundai Customer!
Laverne Hooper
Customer Service Specialist
Capitol Hyundai


LP
Linda P.
Wetumpka, AL
2018 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/05/2019 Category: Service
Service Department
Overall my experience with the Service Department was average, but I give Lauren in sales and exceptional rating!
Laverne H. from Capitol Hyundai Montgomery responded on 06/05/2019

Thank you for taking the time to do the review and survey! We are working hard to give the best customer service! Thanks
Laverne Hooper
Customer Service Specialist
Capitol Hyundai


Verified Customer
Crest Hill, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
Very satisfied with service
We were very satisfied with the service we received, especially with Hyundai Customer service.
Laverne H. from Capitol Hyundai Montgomery responded on 06/05/2019

Thank you for the 5 Stars! We at Capitol Hyundai value all of our customers and want them to recieve the best customer service! Thank you for being a Capitol Hyundai Customer!
Laverne Hooper
Customer Service Specialist
Capitol Hyundai


JC
Juan C.
Cecil, AL
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2019 Category: Service
Repaired of Santa Fe
Outstanding customer service by the service department
Laverne H. from Capitol Hyundai Montgomery responded on 06/03/2019

Thank you for the great review! We work hard to give great customer service! Thank you for being a Capitol Hyundai Service Customer!
Laverne Hooper
Customer Service Specialist
Capitol Hyundai


MM
Mamie M.
Montgomery, AL
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2019 Category: Service
Service
None
Laverne H. from Capitol Hyundai Montgomery responded on 06/03/2019

Thank you for the 5 Stars! We value our customer and work toward giving them great customer service! Thank you for being a Capitol Hyundai Service Customer!
Laverne Hooper
Customer Service Specialist
Capitol Hyundai


BP
Bae P.
Montgomery, AL
2009 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2019 Category: Service
Staff was friendly
Service staff was very friendly.
Laverne H. from Capitol Hyundai Montgomery responded on 06/03/2019

Thank you so much for taking the time to do the survey and review! Capitol Hyundai wants all our customers to be treated in a professional and friendly way! Thank you for being a Capitol Hyundai Service Customer!
Laverne Hooper
Customer Service Specialist
Capitol Hyundai


Verified Customer
Montgomery, AL
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2019 Category: Service
Quick and excellent service
The associates were courteous and the service was quick.
Laverne H. from Capitol Hyundai Montgomery responded on 06/03/2019

Thank you for the review and survey! We valued our customers and work toward giving them the best service! Thank you for being a Capitol Hyundai Service Customer!
Thanks
Laverne Hooper
Customer Service Specialist
Capitol Hyundai


JC
Jerry C.
Montgomery, AL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019 Category: Service
Recalls handled
Friendly service.
SCOTT S. from Capitol Hyundai Montgomery responded on 06/01/2019

We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team.

 

Thank you

 

Scott A. Schodorf

Service Manager

334-279-6555


SE
Sarah E.
Montgomery, AL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019 Category: Service
Professional, friendly
Service work done in timely and professional way.
SCOTT S. from Capitol Hyundai Montgomery responded on 05/31/2019

We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team.

 

Thank you

 

Scott A. Schodorf

Service Manager


Verified Customer
Montgomery, AL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2019 Category: Service
Routine maintenance
Excellent service as always.
Laverne H. from Capitol Hyundai Montgomery responded on 05/30/2019

Thank you for taking the time to do the review and survey! We appreciate our customers and work hard to give the excellent customer service!  Thank you for being a Capitol Hyundai Customer!
Laverne Hooper
Capitol Hyundai
Customer Service Specialist


RL
Randelle L.
Wetumpka, AL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2019 Category: Service
Convenient
Close to work so convenient and can use shuttle
Laverne H. from Capitol Hyundai Montgomery responded on 05/29/2019

Thank you for taking the time to do the survey and review! We value our customers and thier time.  We work hard toward giving excellent customer service. Thank you for being a Capitol Hyundai Customer!
Laverne Hooper
Customer Service Specialist
Capitol Hyundai


PP
Patricia P.
Prattville, AL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2019 Category: Service
Great job!
This is the third time getting my car serviced here. They have outdone themselves again. From start to finish, everyone was wonderful.
SCOTT S. from Capitol Hyundai Montgomery responded on 05/28/2019

We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team.

 

Thank you

 

Scott A. Schodorf

Service Manager

334-279-6555