Overview

Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5rating 4.55

3220 Reviews

ReScore Reviews™ (105)

ReScore
Overall Rating 4.44762/5Overall Rating 4.44762/5Overall Rating 4.44762/5Overall Rating 4.44762/5rating 4.44762
Original
Overall Rating 2.42857/5Overall Rating 2.42857/5rating 2.42857rating 2.42857rating 2.42857
92% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


CT
Charles T.
Montgomery, AL
2005 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2018 Category: Service
Service manager was Excellent
The service manager was great and this would cause me to return.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/04/2018 Category: Service
Review
The service manager is nice and friendly. He listens and tries to help correct the problem.
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 01/05/2018

Hello Charles,

 Thank you for choosing Capitol Hyundai Montgomery. We appreciate you for sharing your feedback. We will like to speak with you regarding your visit. We appreciate you and look forward to speaking with you soon.

Rebecca Jasmin
Customer Service
334-279-6555

SS
Sandra S.
Wetumpka, AL
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/04/2018 Category: Service
Good
Ok Did not fix my head lights.
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 01/05/2018

Hello Sandra,

 Thank you for choosing Capitol Hyundai Montgomery. We appreciate you for sharing your feedback. We will like to speak with you regarding your visit. We appreciate you and look forward to speaking with you soon.


Rebecca Jasmin
Customer Service
334-279-6555

BK
Bonggil K.
Montgomery, AL
2015 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/02/2018 Category: Service
GOOD
GOOD
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 01/02/2018

Hello Bonggil,

 Thank you for choosing Capitol Hyundai Montgomery. We appreciate you for sharing your feedback. We will like to speak with you regarding your visit. We appreciate you and look forward to speaking with you soon.

Rebecca Jasmin
Customer Service
334-279-6555

SJ
Sandra J.
Montgomery, AL
2014 Hyundai Genesis
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/30/2017 Category: Service
It has been great during my previously visits-the last visit I came back upset!
Whoever service your car, should admit to the customer or his superior if an error was made in order for trust to remain.
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 01/02/2018

Hello Sandra,

 Thank you for choosing Capitol Hyundai Montgomery. We appreciate you for sharing your feedback. We will like to speak with you regarding your visit. We appreciate you and look forward to speaking with you soon.


Rebecca Jasmin
Customer Service
334-279-6555

Verified Customer
Prattville, AL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/25/2017 Category: Service
Great customer service!
Great customer service!

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/25/2017 Category: Service
I wish the timing was a little better.
Ok
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 12/26/2017

Hello Valued Customer,
 
 Thank you for choosing Capitol Hyundai Montgomery. We appreciate you for sharing your feedback. We will like to speak with you regarding your visit. We appreciate you and look forward to speaking with you soon.


Rebecca Jasmin
Customer Service
334-279-6555

Verified Customer
Montgomery, AL
2011 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/25/2017 Category: Service
Needs better customer service
There are always recalls or a common manufacturer problem.
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 12/26/2017

Hello Valued Customer,
 
 Thank you for choosing Capitol Hyundai Montgomery. We appreciate you for sharing your feedback. We will like to speak with you regarding your visit. We appreciate you and look forward to speaking with you soon.


Rebecca Jasmin
Customer Service
334-279-6555

AL
Alvin L.
Montgomery, AL
2015 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2017 Category: Service
Too long
Bob McElvy did a Excellent ob.
Thanks

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/15/2017 Category: Service
Too long
Your survey is too long you will get better reviews if it was shorter.
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 12/15/2017

Hello Alvin,

 We at Capitol Hyundai of Montgomery value your feedback. We do apologize for the inconvenience and will take a look into this matter. We appreciate you and look forward to your next great service visit.

Rebecca Jasmin
Customer Service
334-279-6555

Verified Customer
Montgomery, AL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2017 Category: Service
review
easy access

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/13/2017 Category: Service
Survey
nothing to say
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 12/13/2017

Hello Valued Customer,

 Thank you for choosing Capitol Hyundai Montgomery. We appreciate you for sharing your feedback. We will like to speak with you regarding your visit. We appreciate you and look forward to speaking with you soon.


Rebecca Jasmin
Customer Service
334-279-6555

Verified Customer
Montgomery, AL
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2017 Category: Service
Prompt and friendly
The service lady that handled my car was very helpful. She called about my brake pads and that was repaired quickly with out having to make another apointment

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/01/2017 Category: Service
Prompt and friendly
Service was fast everyone was friendly
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 12/03/2017

Hello Valued Customer,
 
Thank you for choosing Capitol Hyundai Montgomery. We appreciate you for sharing your feedback. We will like to speak with you regarding your visit. We appreciate you and look forward to speaking with you soon.


Rebecca Jasmin
Customer Service
334-279-6555

DF
Daniel F.
Prattville, AL
2018 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/22/2017 Category: Service
Service Visit
My first visit—expectations were high... I will give it another visit.
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 11/22/2017

Hello Daniel,

 Thank you for choosing Capitol Hyundai Montgomery. We appreciate you for sharing your feedback. We will like to speak with you regarding your visit. We appreciate you and look forward to speaking with you soon.

Rebecca Jasmin
Customer Service
334-279-6555

Verified Customer
Montgomery, AL
2007 Hyundai Entourage
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/21/2017 Category: Service
NOT HAPPY
THE PERSON THAT BOOKED MY APPOINTMENT WAS AKED TO MAKE SURE THE PART FOR MY RECALLS WERE IN STOCK AND SHE ASSURED ME THAT THEY WERE, WELL THEY WERE NOT AND I HAD TO MAKE A SECOND TRIP.
Heath F. from Capitol Hyundai Montgomery responded on 11/22/2017

Thank you for taking the time to provide feedback. Our service manager will contact you for additional details.


LH
Lauren H.
Greenville, AL
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/14/2017 Category: Service
Nice people, good service
Wait is usually longer than other places. They wanted $125.00 to hook my car up just to do a diagnostic and determine why my check engine light was on. Took to my local repair shop and they did at no charge. Since my car just ran out of warranty, not sure if I'll continue service here. Convenient and professional people.
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 11/14/2017

Hello Lauren,

 Thank you for choosing Capitol Hyundai Montgomery. We appreciate you for sharing your feedback. We will like to speak with you regarding your visit. We appreciate you and look forward to speaking with you soon.

Rebecca Jasmin
Customer Service
334-279-6555

Verified Customer
Prattville, AL
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/13/2017 Category: Service
OKAY Service
OKAY service, but nothing to write home about.
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 11/14/2017

Hello Valued Customer,

 Thank you for choosing Capitol Hyundai Montgomery. We appreciate you for sharing your feedback. We will like to speak with you regarding your visit. We appreciate you and look forward to speaking with you soon.


Rebecca Jasmin
Customer Service
334-279-6555

Verified Customer
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2017 Category: Service
Bob McElvy, service advisor, is awesome!!
He always is attentive to my concerns and keeps me informed of progress

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/05/2017 Category: Service
It’s ok
It’s ok
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 11/06/2017

Hello Valued Customer,

  Thank you for choosing Capitol Hyundai Montgomery. We appreciate you for sharing your feedback. We will like to speak with you regarding your visit. We appreciate you and look forward to speaking with you soon.


Rebecca Jasmin
Customer Service
334-279-6555

KB
Kenneth B.
Pike Road, AL
2014 Hyundai Equus
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/05/2017 Category: Service
It's ok
Clean inside of vehicle after service.
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 11/06/2017

Hello Kenneth,
 
 Thank you for choosing Capitol Hyundai Montgomery. We appreciate you for sharing your feedback regarding your visit. We would like to speak with you and make sure that you your concerns were addressed. We appreciate you and look forward to speaking with you.


Rebecca Jasmin
Customer Service
334-279-6555

LL
Ladonna L.
Montgomery, AL
2015 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/01/2017 Category: Service
Friendly place
Sales and service were fine. The business is run very well but lost all confidence with the brand. In my family we have had three Hyundais...and three engine failures. Bad stats if you ask me.
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 11/01/2017

Hello Ladonna,

 Thank you for choosing Capitol Hyundai Montgomery. We appreciate you for sharing your feedback. We will like to speak with you regarding your visit. We appreciate you and look forward to speaking with you soon.


Rebecca Jasmin
Customer Service
334-279-6555

Verified Customer
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/04/2017 Category: Service
Quick Reply from Customer Service
Customer Service called quickly and was very friendly. They offered to provide a 15% coupon in the mail for the next service. I am sure they will take the comment on the time it takes to render the service to heart and hopefully decrease wait times for simple services. This place really does do top notch work.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/04/2017 Category: Service
This dealer is very good and they do great service. However....
With a set appointment time, it should not take 1.5 hours to do an oil change and tire rotation. Also, it shouldn't cost $122 to do it even with the air filter being replaced. My recommendation would be to have a reasonable set price that is advertised for these normal recurring services. The place is great but the wait and the cost would make me do these low level services elsewhere.
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 10/04/2017

Hello Valued Customer,
 
 Thank you for choosing Capitol Hyundai Montgomery. We appreciate you for sharing your feedback. We will like to speak with you regarding your visit. We appreciate you and look forward to speaking with you soon.

Rebecca Jasmin
Customer Service
334-279-6555


Verified Customer
Greenville, AL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/04/2017 Category: Service
Scratched My Mirror
Service was great but my mirror was scratched in the process.
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 10/04/2017

Hello Valued Customer,

 Thank you for choosing Capitol Hyundai Montgomery. We appreciate you for sharing your feedback. We will like to speak with you regarding your visit. We appreciate you and look forward to speaking with you soon.

Rebecca Jasmin
Customer Service
334-279-6555

KR
Kenneth R.
Pelham, AL
2011 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/03/2017 Category: Service
Ok
They returned the car to me and the airbag light is stuck on. I guess the car runs ok. But the attention to detail wasn't there.
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 10/03/2017

Hello Kenneth,
 Thank you for choosing Capitol Hyundai Montgomery. We appreciate you for sharing your feedback regarding your visit. We would like to speak with you and make sure that you your concerns were addressed. We appreciate you and look forward to speaking with you

Rebecca Jasmin
Customer Service
334-279-6555


CH
Charlene H.
Montgomery, AL
2007 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/20/2017 Category: Service
Good and Bad
The service department is outstanding and I trust them completely. Trying to book an appointment was not so great.
Capitol Hyundai M., Customer Service from Capitol Hyundai Montgomery responded on 09/20/2017

Hello Charlene,

Thank you for choosing Capitol Hyundai Montgomery. We appreciate you for sharing your feedback. We truly apologize for your inconvenience caused through scheduling and appreciate you for speaking with me regarding your visit. We look forward to sharing your next great visit.

Kierra Lewis-Haley
Customer Relations
334-279-6555
kierra.lewis-haley@capitolimports.com