Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

4342 Reviews

ReScore Reviews™ (46)

ReScore
Overall Rating 4.6086926/5Overall Rating 4.6086926/5Overall Rating 4.6086926/5Overall Rating 4.6086926/5rating 4.6086926
Original
Overall Rating 1.8000007/5rating 1.8000007rating 1.8000007rating 1.8000007rating 1.8000007
93% Would Recommend
100% Business Response
Latest Review about 17 hours ago

Reviews


Anonymous avatar
Verified Customer
San Jose, CA
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Great Service
Great service as always

JB
John B.
Santa Clara, CA
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Service
Great service, as usual, at Capitol Hyundai. Glad we bought our cars here!

Anonymous avatar
Verified Customer
San Jose, CA
2013 Hyundai Veloster
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
My Veloster
Service Advisor was very knowledgeable and courteous

Diagnosis and Repair wort was preformed promptly

Anonymous avatar
Verified Customer
San Jose, CA
2015 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
maintenance
Always easy, and I get great service every time I come in

RO
Rebecca O.
Santa Cruz, CA
2013 Hyundai Elantra Co
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Wonderful Experience
Making the appointment was easy. I arrived expecting one recall and an oil change. I had the coupon all ready on my phone.
The technician was super friendly and helpful. He told me I actually had two recalls on my car that would be fixed and without asking, he went the extra mile to call and see if I had any pre-paid maintenance still available...I did!!! My whole appointment was free! I love free!

LB
Loi B.
San Jose, CA
2013 Hyundai Elantra
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/20/2018 Category: Service
service
Pricing different when you bring in your car for service
RALPH E N., service manager from Capitol Hyundai responded on 06/21/2018

Thank you for taking the time to complete this review.
What pricing concerns are you experiencing? Your feedback is most welcome.
Did Francisco provide you with good customer service?
This review score is his personal report card.

with kind regards,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705

JS
Jill S.
San Jose, CA
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Excellent customer service!!
I couldn't be happier with capital Hyundai.
customer service excellent Tray, couldn't be nicer, Dave, the shuttle driver is so pleasant and courteous each time I need him for a ride.
i am a return customer, i bought another car because of the service.

BL
Benjamin L.
San Jose, CA
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Service capital Hyundai
The service personal were great

Anonymous avatar
Verified Customer
San Jose, CA
2012 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Courteous staff.
Once again the staff was courteous. Love the complimentary shuttle service.

RS
Roger S.
Los Gatos, CA
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Thanks for helping me with my service
Great service help

BK
Bria K.
San Jose, CA
2016 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Awesome and friendly staff!
The staff was quick and friendly. They’re super accommodating and have great communication with me throughout the entire process.

AD
Aloke D.
Milpitas, CA
2017 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Very good professional service
Well planned event. Sent reminders beforehand and that helped to keep the appointment. The service manager was excellent in keeping me updated about the progress. The service was done as promised and within schedule.

Anonymous avatar
Verified Customer
Campbell, CA
2016 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Service!
Absolute perfection every time!

Anonymous avatar
Verified Customer
San Jose, CA
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Great!
Thank for you such a great service.

Anonymous avatar
Verified Customer
Morgan Hill, CA
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Friendly and accommodating
Everyone at the dealership is always friendly and treats me well. It's a pleasant experience to be there. I will definitely go back.
RALPH E N., service manager from Capitol Hyundai responded on 06/20/2018

Thank you very much for taking the time out of your day to complete this review and for providing feedback. We very much appreciate your patronage and thank you for allowing us to be your dealer of choice.
Have a great day!

with kind regards,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705

Anonymous avatar
Verified Customer
Morgan Hill, CA
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Best
Professional, Courteous
Caring
RALPH E N., service manager from Capitol Hyundai responded on 06/20/2018

Thank you very much for taking the time out of your day to complete this review and for providing feedback. We very much appreciate your patronage and thank you for allowing us to be your dealer of choice.
Have a great day!

with kind regards,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705

NO
Nichole O.
Salinas, CA
2013 Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/19/2018 Category: Service
The people make the business.
My last 2 visits have been the best as for as the people. Jonathan was the last but the time before Henry helped me. They are both really great at their job. I appreciate them both with explaining the process. They both are 5 star associates!
My only concern was my wait time. I normally come in without an appointment and I'm usually out with in 2 hours... this last time I made an appointment but it took me 2 and a half hours for my service... So what's the point of an appointment?? I thought it would be a shorter wait time

YH
Yvonne H.
Santa Clara, CA
2015 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Henry Palacios excellent service
Henry always greets his clients in a very professional and friendly matter. He makes you feel like family!
RALPH E N., service manager from Capitol Hyundai responded on 06/20/2018

Thank you very much for taking the time out of your day to complete this review and for providing feedback. We very much appreciate your patronage and thank you for allowing us to be your dealer of choice.
Have a great day!

with kind regards,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705

JC
James C.
Ca, CA
2011 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Great service by Henry
Great service by Henry and James.
RALPH E N., service manager from Capitol Hyundai responded on 06/20/2018

Thank you very much for taking the time out of your day to complete this review and for providing feedback. We very much appreciate your patronage and thank you for allowing us to be your dealer of choice.
Have a great day!

with kind regards,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705

SP
Stefanie P.
San Jose, CA
2014 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
The treat you with respect.
Great customer service. Ken and Daniel are wonderful. They treat me so well everytime I come in.
RALPH E N., service manager from Capitol Hyundai responded on 06/20/2018

Thank you very much for taking the time out of your day to complete this review and for providing feedback. We very much appreciate your patronage and thank you for allowing us to be your dealer of choice.
Have a great day!

with kind regards,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705