Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68
4.7

( 6118 Reviews )

ReScore Reviews™ (92)

ReScore
Overall Rating 4.6630435/5Overall Rating 4.6630435/5Overall Rating 4.6630435/5Overall Rating 4.6630435/5rating 4.6630435
Original
Overall Rating 2.1318648/5Overall Rating 2.1318648/5rating 2.1318648rating 2.1318648rating 2.1318648
94% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


Verified Customer
Campbell, CA
2012 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/16/2019 Category: Service
Car service
Quick efficient car service friendly sales managers return my car in two hours call LaCroix thank you much

KN
Kimanh N.
San Jose, CA
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/16/2019 Category: Service
Customer service
My car is still under guaranty, they fixed the problem, and also have some extra services like engine oil change, rotate tires....for free !!! the only problem that we were waiting almost a week....anyway, thanks for good service

GA
Geraldina A.
San Jose, CA
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
Service Advisor made a great impression
I had 2 schedule appointments with Captiol Hyundai one was for service and the other for Auto-Butler. When the service desk schedule my second appt. for Auto butler in the afternoon they informed me they needed to change my appt for a later date since it was my 1st Auto-butler service and my car had to be there all day and there was no mornings appointments available for weeks. This is a big inconvenience for me since i am a full time employee & do caregiving to my parents afterhours, my service advisor Jonathan Migleo overheard the conversion and informed me & the capitol employee who schedules the appointment for me not to worry that he was going to fit me in next week at my schedule appt. but at a earlier time. Jonathan was so helpful and gave me the best customer service to date. I was also impressed by the greeting i received from Jerry when dropping off my car (very pleasant). I felt that Jonathan exceeded his customers service expectations and went the extra mile to help me. Thank You for making a great impression

MB
Malika B.
Ca, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Alex is awsome
Alex was great
RALPH E N., service manager from Capitol Hyundai responded on 11/14/2019

Thank you very much for taking the time out of your day to complete this review and for providing feedback. We very much appreciate your patronage and thank you for allowing us to be your dealer of choice.
Have a great day!!

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705

Verified Customer
Sunnyvale, CA
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Always a great experience
Friendly and knowledgeable staff and quick service. We enjoy the gentleman who greets us and have always had good interactions with the service managers.
RALPH E N., service manager from Capitol Hyundai responded on 11/14/2019

Thank you very much for taking the time out of your day to complete this review and for providing feedback. We very much appreciate your patronage and thank you for allowing us to be your dealer of choice.
Have a great day!!

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705

EK
Eleanor K.
San Jose, CA
2011 Hyundai Elantra Touring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Excellent Customer Service
Always receive excellent customer service. Service technician is friendly, listens and very informational when asking questions.
RALPH E N., service manager from Capitol Hyundai responded on 11/14/2019

Thank you very much for taking the time out of your day to complete this review and for providing feedback. We very much appreciate your patronage and thank you for allowing us to be your dealer of choice.
Have a great day!!

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705

MB
Melanine B.
San Jose, CA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019
Superb customer service
I usually had a bad experience at Hyundai, most of the workers here are rude and inconsiderate. But the service team, Daniel Puga was amazing! He was so friendly and kind and made me feel welcomed. He actually helped me with finding my car and more. You need more people like him on your team! Thank you Daniel!

AG
Amelia G.
Daly City, CA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2019
Great service
I had came into this dealership already upset due to a problem that kept reoccurring with my car. The cashier Daniel Puga, was so nice and helpful with all the information with payments and rental. He is absolutely amazing! Very helpful and kind. Your dealership needs more people with customer service like his because everyone there is rude or has a chip on their shoulder. So thank you again to Daniel for turning my experience into a great one!

Verified Customer
San Jose, CA
2019 Hyundai Sonata Plugin Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Excellent job
Great service
RALPH E N., service manager from Capitol Hyundai responded on 11/14/2019

Thank you very much for taking the time out of your day to complete this review and for providing feedback. We very much appreciate your patronage and thank you for allowing us to be your dealer of choice.
Have a great day!!

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705

CW
Cheryl W.
Campbell, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Cheryl W
Great service, Knowledgeable technicians and friendly employees.
RALPH E N., service manager from Capitol Hyundai responded on 11/14/2019

Thank you very much for taking the time out of your day to complete this review and for providing feedback. We very much appreciate your patronage and thank you for allowing us to be your dealer of choice.
Have a great day!!

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705

BS
Betty S.
San Jose, CA
2011 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Good service
Capitol Hyundai has always been a top notch service provider.
RALPH E N., service manager from Capitol Hyundai responded on 11/14/2019

Thank you very much for taking the time out of your day to complete this review and for providing feedback. We very much appreciate your patronage and thank you for allowing us to be your dealer of choice.
Have a great day!!

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705

Verified Customer
San Jose, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
The people and the service
Outstanding people. Always ready to help in anyway possible. The work was completed quickly ..their customer service is outstsnding...
RALPH E N., service manager from Capitol Hyundai responded on 11/14/2019

Thank you very much for taking the time out of your day to complete this review and for providing feedback. We very much appreciate your patronage and thank you for allowing us to be your dealer of choice.
Have a great day!!

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705

Verified Customer
Gilroy, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Great service... Except a minor detail
Capitol Hyundai provides great service except the wait time is a bit longer than expected. Definitely bring any electronics, books, snacks etc with you or if you live in the area you may want to consider using the shuttle service provided to be dropped at home.
RALPH E N., service manager from Capitol Hyundai responded on 11/14/2019

Thank you very much for taking the time out of your day to complete this review and for providing feedback. We very much appreciate your patronage and thank you for allowing us to be your dealer of choice.
Have a great day!!

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705

Verified Customer
San Jose, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019 Category: Service
Great service
I love coming to Hyundai to get my car service. Everyone has such a great attitude!
RALPH E N., service manager from Capitol Hyundai responded on 11/07/2019

Thank you very much for taking the time out of your day to complete this review and for providing feedback. We very much appreciate your patronage and thank you for allowing us to be your dealer of choice.
Have a great day!!

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705

LV
Lavinia V.
Oakland, CA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019 Category: Service
Excellent customer service!
I'm glad I decided on bringing my vehicle here for regularly scheduled maintenance. What a great experience! I'd had a looking week and staff were really friendly, even running out to catch me after I left my wallet on the counter. I'd definitely return and recommend Capitol Hyundai to everyone.
RALPH E N., service manager from Capitol Hyundai responded on 11/07/2019

Thank you very much for taking the time out of your day to complete this review and for providing feedback. We very much appreciate your patronage and thank you for allowing us to be your dealer of choice.
Have a great day!!

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705

Verified Customer
Los Gatos, CA
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Good Customer Service once I got there
Jonathan provided great customer service. Friendly, chatting and gave accurate estimate of time it would take for service.

I did not have a positive experience trying to schedule my appointment. A few weeks back I called customer service to schedule appointment and was put on hold for 10+ mins. I finally hung up. I tried to book online and was not able to get into information regarding my vehicle to do so. When I tried live chat with online service, I did not get connected to a person, but to an automated message center that wanted me to rate its service and only choices were positive so I did not rate them. Pretty frustrating.

This is the second time I have sent info regarding the scheduling problem and I never did hear back from first input.

Sincerely,

Lisa Hogan
RALPH E N., service manager from Capitol Hyundai responded on 11/07/2019

Thank you very much for taking the time out of your day to complete this review and for providing feedback. We very much appreciate your patronage and thank you for allowing us to be your dealer of choice.
Have a great day!!

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705

JK
Joseph K.
Sunnyvale, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Easy to schedule
x
RALPH E N., service manager from Capitol Hyundai responded on 11/07/2019

Thank you very much for taking the time out of your day to complete this review and for providing feedback. We very much appreciate your patronage and thank you for allowing us to be your dealer of choice.
Have a great day!!

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705

SL
Stephen L.
Morgan Hill, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Customer Service
I love the Staff.
RALPH E N., service manager from Capitol Hyundai responded on 11/07/2019

Thank you very much for taking the time out of your day to complete this review and for providing feedback. We very much appreciate your patronage and thank you for allowing us to be your dealer of choice.
Have a great day!!

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705

BM
Brian M.
Hayward, CA
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Great service
Cap Hyundai is great. I always come see my guy Danny G. He’s awesome. Always expeditious and communicative.....
RALPH E N., service manager from Capitol Hyundai responded on 11/07/2019

Thank you very much for taking the time out of your day to complete this review and for providing feedback. We very much appreciate your patronage and thank you for allowing us to be your dealer of choice.
Have a great day!!

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705

Verified Customer
San Jose, CA
2017 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Excellent Service Team
I like Capitol Hyundai Service team, as they are professional.They do their work fast and on time.
RALPH E N., service manager from Capitol Hyundai responded on 11/05/2019

Thank you very much for taking the time out of your day to complete this review and for providing feedback. We very much appreciate your patronage and thank you for allowing us to be your dealer of choice.
Have a great day!!

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705