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Capitol Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(6,968 Reviews)
71
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
273
Total ReScores
4.8
ReScore Average
71
Net Promoter Score ®

Business Details

About

Capitol Hyundai is a proud member of the Del Grande Dealer Group. We are located in San Jose, CA, and serve drivers from all over the Bay Area. We stand behind Project 100: "Our commitment to provide 100% customer satisfaction to 100% of our customers - 100% of the time!" Call us today to schedule an appointment! Capitol Hyundai is a proud member of the Del Grande Dealer Group. We are located in San Jose, CA, and serve drivers from all over the Bay Area. We stand behind Project 100: "Our commitment to provide 100% customer satisfaction to 100% of our customers - 100% of the time!" Call us today to schedule an appointment!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(408) 340-7321

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
8:00 AM - 4:30 PM
Sun
closed
* Pacific Time (US & Canada)
1050 Capitol Expressway Automall San Jose, CA 95136
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(6,968 Reviews)

RP
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Rhonda P.
San Jose, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service-Too many customers.
While it is easy enough to get a service appointment, I was talked into this thing called an auto butler when I bought the car. I thought this service every 6 months was going to keep my car looking new for years. Unfortunately, it is SO difficult to get an appointment that I am already behind 2 appointments. When you call, they are always 2-3 months out. I have tried to contact Auto Butler directly, but apparently they just sell the products used, the dealership is responsible for the actual service. That really sucks!
Not Recommended
RALPH E N., service manager from Capitol Hyundai responded on 05/20/2019 08:27 AM

Thank you very much for taking the time out of your day to complete this review and for providing feedback. We very much appreciate your patronage and thank you for allowing us to be your dealer of choice.
Have a great day!!

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
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