Car X Tire & Auto

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

418 Reviews

ReScore Reviews™ (1)

Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
96% Would Recommend
Latest Review almost 2 years ago

Review for Car X Tire & Auto
CYNTHIA B. on 10/27/2012
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Something's changed. For worse"
Very dissatisfied for the first time. I gave them from open til 430pm to do my oil change. They did not air up my tires, can not say for sure if they checked my air filter, kept saying that they have been "not normal" this week & may not be doing all the things they NORMALLY do for customers during an oil change. What?? That is not an excuse, that upsets me more! I paid for a service, I expect the full service! Another excuse was they've been busy & don't have time for 100% detail to jobs! Also said "we've been leaving late every night because we're so busy". I watched them lock up and leave by 530 on the dot, but that's not a valid excuse either way. It takes two seconds to do the little things that show customer service & genuine care and quality. Also, the old managers would have estimates waiting for me on things they noticed were needing care/replacement. He would also offer inspection information. The new guy just gave me my receipt. I had to inquire about quotes and sales. When I called the store that day the phone rang for 2 minutes before being answered and then I was on hold for almost 10min.
Very disappointed in the changes.
Vehicle: Chevrolet Malibu
Service Date: 10/24/2012
Review Created: 10/27/2012 06:55 AM
Your T. at Car X Tire & Auto responded on 11/06/2012
Cynthia, I hope on your return visits since this review we have met or exceeded your standards! Please let us know. Mike McCormick Owner Carx Tire and Auto Service