Reviews
RA
ron a.
Seminole, FL
ReScore Review™
2009 altima
was offered a chance for car to be looked at again but decided to go some where else.
Original Review
terrible service
my wife took her 2009 altima for a misfire they chaged the oil she did not request new valve cover gaskit and flushed brake lines new plugs at the tune of $550.00 and the car is still doing same thing very very sad perfomance gonna try to plead my case tomorrow ?
Ross C., General Manager from Carnovale Car Care responded on 02/19/2018
Hey Ron,
Sorry to hear you experienced “Terrible Service”. I just reviewed your estimate and it looks like you make a mistake the total was $517.23 and I have a signature of approval for the work to be done from a "Pat Aleshire". Either way your under warrantee so just swing by and let’s check out what’s going on. We’ll get your vehicle taken care of right away.
Thanks! Have a great day.
General Manager
51 Pasadena Ave. S.
St. Petersburg FL. 33707
(727)347-7676
(727)343-8786 fax
Ross C., General Manager from Carnovale Car Care responded on 02/19/2018
warranty*
AN
Adel N.
Florida
Lexus SC 400
Verified Customer
ReScore Review™
Adel said he has not heard from the facility. They replaced a part that cost him $600 and it did not fix the problem. He is going back and will not recommend them until they fix the problem.
This review was collected via phone interview by Customer Research Inc.
Original Review
Adel said the problem with the vehicle was not resolved. He plans to come back soon for a resolution.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 06/19/2017
Hello Mr. Naser, I'm sorry to hear theres another issue with your vehicle. Bring it in at your convenience and I will have my guys check it out for you ASAP.
Ross CarnovaleOfficer Manager
51 Pasadena Ave. S.
St. Petersburg FL. 33707
(727)347-7676
(727)343-8786 fax
Ross C., General Manager from Carnovale Car Care responded on 06/28/2017
Hello again Mr. Naser, we have aviablity this week as we told you on the phone. Just come by and we will check your vehicle out right away! Have a great day, see you soon.
Ross CarnovaleOfficer Manager
51 Pasadena Ave. S.
St. Petersburg FL. 33707
(727)347-7676
(727)343-8786 fax
DD
Donald D.
Largo, FL
Toyota Highlander
Verified Customer
ReScore Review™
Trust in their word that they do what they say and honesty
Carnovale went well beyond what needed repair and resolved an issue of persitant noise that had little to do with timing belt kit replacment. They are honest and reliable. I will return as a loyal customer.
Recommended
Original Review
Still having same issue with bearings rattling
Took vehicle in on 04/29/2014 for timing belt and water pump replacement due to "rattling" of bearings or water pump going bad. Timing belt kit and water pump replaced. I paid a total charge of $1,010.08 I took vehicle back several weeks after because bearings or water pump still making excessive rattling sound. Original issue of noise never resolved and may have to take vehicle to Toyota dealership and/or contact News8on your side.
Ross C., General Manager from Carnovale Car Care responded on 07/18/2014
7/18/14 We spoke on this matter this week and resolved the issues, we hope to have you as a long time customer.
Ross Carnovale
Officer Manager
51 Pasadena Ave. S.
St. Petersburg FL. 33707
(727)347-7676
(727)343-8786 fax
RS
Randy S.
Gulfport, FL
BMW 5 Series
Verified Customer
Always reliable
Very good service. I just wish we didn't have to have our car repaired!
Recommended
Ross C., General Manager from Carnovale Car Care responded on 11/07/2019
Glad we could help you in your time of need!
Ross CarnovaleGeneral Manager
(727)347-7676
BL
Bette L.
Gulfport, FL
Audi Q5
Verified Customer
Bette said they are close to her house, They took good care of her vehicle. She is a widow and feels like they are honest and she can trust them.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 11/05/2019
Thank you for the kind words! Glad we could help.
Ross CarnovaleGeneral Manager
(727)347-7676
DL
Donald L.
Gulfport, FL
Lincoln Town Car
Verified Customer
Reliable servive!
They're always prompt, courteous and provide excellent service.
Recommended
Ross C., General Manager from Carnovale Car Care responded on 11/04/2019
Thank you Donald!
Ross CarnovaleGeneral Manager
(727)347-7676
LZ
Lisa Z.
Treasure Island, FL
BMW Z4
Verified Customer
Lisa said they fixed everything and she was very happy.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 10/31/2019
Thanks Lisa!
Ross CarnovaleGeneral Manager
(727)347-7676
TT
Ted T.
Saint Petersburg, FL
Mercedes-Benz E250
Verified Customer
trustworthy and good service!!
the management team is the best!! mechanics are very experienced!!
Recommended
Ross C., General Manager from Carnovale Car Care responded on 10/28/2019
Thanks Ted!
Ross CarnovaleGeneral Manager
(727)347-7676
RH
Royce H.
Saint Petersburg, FL
BMW 6 Series
Verified Customer
Royce said The staff at this business are good people. Ross and his father responded to his needs.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 10/29/2019
Thanks Royce!
Ross CarnovaleGeneral Manager
(727)347-7676
PE
Paul E.
Treasure Island, FL
Lexus RX
Verified Customer
Lexus 20,000 mile
As usual a great experience bringing my car in. A vey clean garage that does timely work without trying to sell or fix things that don't need to be fixed.
Recommended
Ross C., General Manager from Carnovale Car Care responded on 10/24/2019
Thank you Paul!
Ross CarnovaleGeneral Manager
(727)347-7676
EJ
Ernie J.
Gulfport, FL
Chevrolet Corvette
Verified Customer
Ernie said they always do a wonderful job. He said Frank is doing a wonderful job.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 10/15/2019
Thank you!
Ross CarnovaleGeneral Manager
(727)347-7676
DC
Don C.
Saint Petersburg, FL
Mercedes-Benz CLK-Class
Verified Customer
Don said that they are good. He called them and they got him right away. He didn't have to wait. Don was in and out.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 09/16/2019
Glad we could help!
Ross CarnovaleGeneral Manager
(727)347-7676
PI
Paul I.
Saint Petersburg, FL
Mercedes-Benz G63 AMG
Verified Customer
Paul said the service was great and he can trust the employees.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 09/16/2019
Thank you Paul!
Ross CarnovaleGeneral Manager
(727)347-7676
JR
John R.
Florida
Jaguar XJ
Verified Customer
John said the service was excellent. The work was done at a good value.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 08/16/2019
Thank You! Glad we got it all fixed.
Ross CarnovaleGeneral Manager
(727)347-7676
SM
Sheila M.
Gulfport, FL
Acura RL
Verified Customer
Sheila said she is very satisfied with the service.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 08/16/2019
Thank you Sheila! Let us know next time how we can receive 5 STARS.
Ross CarnovaleGeneral Manager
(727)347-7676
MH
Mary H.
St. Petersburg, FL
Volvo XC60
Verified Customer
Mary said the person who answered the phone told her that the business opens at 7. She got there at 7:30 and she had to sit there awhile. She said they shouldn't say they are open before they are. She added the owner and his son were polite and made her feel welcome. They were finished in a timely manner.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 08/16/2019
Sorry about that Mary, we open a 8am M-F. I'm glad we were able to fix your vehicle quickly.
Ross CarnovaleGeneral Manager
(727)347-7676
RS
Randy S.
South Pasadena, FL
BMW 5 Series
Verified Customer
Very reliable!
Replaced the underpanel on our car. Great job. Always professional, friendly and did a great job!
Recommended
Ross C., General Manager from Carnovale Car Care responded on 08/02/2019
Thank you Randy!
Ross CarnovaleGeneral Manager
(727)347-7676
EJ
Ernie J.
Gulfport, FL
Chevrolet Corvette
Verified Customer
Ernie said that the place and Frank did a great job.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 07/30/2019
Thank you!
Ross CarnovaleGeneral Manager
(727)347-7676
DG
Dick G.
St. Petersburg, FL
Mazda MX-5 Miata
Verified Customer
Dick said the business had prompt service, it was expensive, but the staff got the work done. He stated it was good work, but he paid for it.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 07/16/2019
Thank you Dick!
Ross CarnovaleGeneral Manager
(727)347-7676
MN
Mike N.
Florida
Volkswagen Touareg 2
Verified Customer
Mike said the service was awesome.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 07/16/2019
Thanks Mike!
Ross CarnovaleGeneral Manager
(727)347-7676