Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84
4.8

( 543 Reviews )

ReScore Reviews™ (3)

ReScore
Overall Rating 2.3333333/5Overall Rating 2.3333333/5rating 2.3333333rating 2.3333333rating 2.3333333
Original
Overall Rating 1.6666667/5rating 1.6666667rating 1.6666667rating 1.6666667rating 1.6666667
98% Would Recommend
Latest Review 5 days ago

Reviews


RA
ron a.
Seminole, FL
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/18/2018
2009 altima
was offered a chance for car to be looked at again but decided to go some where else.

Overall Rating 1/5rating 1rating 1rating 1rating 1
02/18/2018
terrible service
my wife took her 2009 altima for a misfire they chaged the oil she did not request new valve cover gaskit and flushed brake lines new plugs at the tune of $550.00 and the car is still doing same thing very very sad perfomance gonna try to plead my case tomorrow ?
Ross C., General Manager from Carnovale Car Care responded on 02/19/2018

Hey Ron,
Sorry to hear you experienced “Terrible Service”.  I just reviewed your estimate and it looks like you make a mistake the total was $517.23 and I have a signature of approval for the work to be done from a "Pat Aleshire". Either way your under warrantee so just swing by and let’s check out what’s going on. We’ll get your vehicle taken care of right away.

Thanks! Have a great day.

Ross Carnovale
General Manager
51 Pasadena Ave. S.
St. Petersburg FL. 33707
(727)347-7676
(727)343-8786 fax
Ross C., General Manager from Carnovale Car Care responded on 02/19/2018

warranty*


AN
Adel N.
Florida
Lexus SC 400
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/16/2017 Category: Service
Adel said he has not heard from the facility. They replaced a part that cost him $600 and it did not fix the problem. He is going back and will not recommend them until they fix the problem.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/16/2017 Category: Service
Adel said the problem with the vehicle was not resolved. He plans to come back soon for a resolution.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 06/19/2017

Hello Mr. Naser, I'm sorry to hear theres another issue with your vehicle. Bring it in at your convenience and I will have my guys check it out for you ASAP. 

Ross Carnovale
Officer Manager
51 Pasadena Ave. S.
St. Petersburg FL. 33707
(727)347-7676
(727)343-8786 fax
Ross C., General Manager from Carnovale Car Care responded on 06/28/2017

Hello again Mr. Naser, we have aviablity this week as we told you on the phone. Just come by and we will check your vehicle out right away! Have a great day, see you soon. 

Ross Carnovale
Officer Manager
51 Pasadena Ave. S.
St. Petersburg FL. 33707
(727)347-7676
(727)343-8786 fax

DD
Donald D.
Largo, FL
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2014
Trust in their word that they do what they say and honesty
Carnovale went well beyond what needed repair and resolved an issue of persitant noise that had little to do with timing belt kit replacment. They are honest and reliable. I will return as a loyal customer.

Overall Rating 1/5rating 1rating 1rating 1rating 1
07/14/2014
Still having same issue with bearings rattling
Took vehicle in on 04/29/2014 for timing belt and water pump replacement due to "rattling" of bearings or water pump going bad. Timing belt kit and water pump replaced. I paid a total charge of $1,010.08 I took vehicle back several weeks after because bearings or water pump still making excessive rattling sound. Original issue of noise never resolved and may have to take vehicle to Toyota dealership and/or contact News8on your side.
Ross C., General Manager from Carnovale Car Care responded on 07/18/2014

7/18/14 We spoke on this matter this week and resolved the issues, we hope to have you as a long time customer.

Ross Carnovale
Officer Manager
51 Pasadena Ave. S.
St. Petersburg FL. 33707
(727)347-7676
(727)343-8786 fax


RS
Randy S.
Gulfport, FL
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019
Always reliable
Very good service. I just wish we didn't have to have our car repaired!
Ross C., General Manager from Carnovale Car Care responded on 11/07/2019

Glad we could help you in your time of need! 

Ross Carnovale
General Manager
(727)347-7676

BL
Bette L.
Gulfport, FL
Audi Q5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2019 Category: Service
Bette said they are close to her house, They took good care of her vehicle. She is a widow and feels like they are honest and she can trust them.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 11/05/2019

Thank you for the kind words! Glad we could help. 

Ross Carnovale
General Manager
(727)347-7676

DL
Donald L.
Gulfport, FL
Lincoln Town Car
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019
Reliable servive!
They're always prompt, courteous and provide excellent service.
Ross C., General Manager from Carnovale Car Care responded on 11/04/2019

Thank you Donald! 

Ross Carnovale
General Manager
(727)347-7676

LZ
Lisa Z.
Treasure Island, FL
BMW Z4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
Lisa said they fixed everything and she was very happy.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 10/31/2019

Thanks Lisa! 

Ross Carnovale
General Manager
(727)347-7676

TT
Ted T.
Saint Petersburg, FL
Mercedes-Benz E250
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2019
trustworthy and good service!!
the management team is the best!! mechanics are very experienced!!
Ross C., General Manager from Carnovale Car Care responded on 10/28/2019

Thanks Ted! 

Ross Carnovale
General Manager
(727)347-7676

RH
Royce H.
Saint Petersburg, FL
BMW 6 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/26/2019 Category: Service
Royce said The staff at this business are good people. Ross and his father responded to his needs.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 10/29/2019

Thanks Royce! 

Ross Carnovale
General Manager
(727)347-7676

PE
Paul E.
Treasure Island, FL
Lexus RX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019
Lexus 20,000 mile
As usual a great experience bringing my car in. A vey clean garage that does timely work without trying to sell or fix things that don't need to be fixed.
Ross C., General Manager from Carnovale Car Care responded on 10/24/2019

Thank you Paul! 

Ross Carnovale
General Manager
(727)347-7676

EJ
Ernie J.
Gulfport, FL
Chevrolet Corvette
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2019 Category: Service
Ernie said they always do a wonderful job. He said Frank is doing a wonderful job.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 10/15/2019

Thank you!

Ross Carnovale
General Manager
(727)347-7676

DC
Don C.
Saint Petersburg, FL
Mercedes-Benz CLK-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Don said that they are good. He called them and they got him right away. He didn't have to wait. Don was in and out.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 09/16/2019

Glad we could help! 

Ross Carnovale
General Manager
(727)347-7676

PI
Paul I.
Saint Petersburg, FL
Mercedes-Benz G63 AMG
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
Paul said the service was great and he can trust the employees.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 09/16/2019

Thank you Paul! 

Ross Carnovale
General Manager
(727)347-7676

JR
John R.
Florida
Jaguar XJ
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
John said the service was excellent. The work was done at a good value.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 08/16/2019

Thank You! Glad we got it all fixed. 

Ross Carnovale
General Manager
(727)347-7676

SM
Sheila M.
Gulfport, FL
Acura RL
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2019 Category: Service
Sheila said she is very satisfied with the service.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 08/16/2019

Thank you Sheila! Let us know next time how we can receive 5 STARS. 

Ross Carnovale
General Manager
(727)347-7676

MH
Mary H.
St. Petersburg, FL
Volvo XC60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Mary said the person who answered the phone told her that the business opens at 7. She got there at 7:30 and she had to sit there awhile. She said they shouldn't say they are open before they are. She added the owner and his son were polite and made her feel welcome. They were finished in a timely manner.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 08/16/2019

Sorry about that Mary, we open a 8am M-F. I'm glad we were able to fix your vehicle quickly. 

Ross Carnovale
General Manager
(727)347-7676

RS
Randy S.
South Pasadena, FL
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019
Very reliable!
Replaced the underpanel on our car. Great job. Always professional, friendly and did a great job!
Ross C., General Manager from Carnovale Car Care responded on 08/02/2019

Thank you Randy!

Ross Carnovale
General Manager
(727)347-7676

EJ
Ernie J.
Gulfport, FL
Chevrolet Corvette
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019 Category: Service
Ernie said that the place and Frank did a great job.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 07/30/2019

Thank you! 

Ross Carnovale
General Manager
(727)347-7676

DG
Dick G.
St. Petersburg, FL
Mazda MX-5 Miata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Dick said the business had prompt service, it was expensive, but the staff got the work done. He stated it was good work, but he paid for it.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 07/16/2019

Thank you Dick! 

Ross Carnovale
General Manager
(727)347-7676

MN
Mike N.
Florida
Volkswagen Touareg 2
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Mike said the service was awesome.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 07/16/2019

Thanks Mike! 

Ross Carnovale
General Manager
(727)347-7676

Displaying Review 1 - 20 of 543 in total