ReScore Reviews™ (3)
We are sorry you feel this way. When you brought your vehicle in you explained that your vehicle was running horrible. We did a preliminary test and had to charge the battery for 4 hours to get it to an acceptable level. Once we were able to start your vehicle we found several codes pointing to the ignition/spark system. We removed the plugs to perform a compression test. We charge $95 hr for diagnostic procedures and instead of charging 2 hours of diagnostic time we opted to charge 1 hour diagnostic time and credit the other hour to replacing your plugs. I personally apologize, we should have called you and offered you the option to pay for the diagnostic time or the plug replacement. I will call you and set up a time to check your service engine soon light and see if there is further work needing to be done.
Terry we are sorry for your disappointment. When you replace a compressor to get a warranty you must flush the system, replace the accumulator and orfice tube. There are no shortcuts in A/C service. It is either clean or it will fail. We lean toward the side of clean and it is more expensive when the job is done right. The up side to all this is that it will last like it did from new. I hope you understand and sorry if there was any miscommunication on our part.
Carlos we are sorry to hear about an issue after a repair. It is not typical for this to happen but in some cases issues do arise. Would you please give us a call or come back and let us get your car back to full health. Thanks,