Carter Radiator Air Conditioning & Heating Service

Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(403 Reviews)

ReScore Reviews™ (3)

ReScore
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
Original
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
98% Would Recommend
Latest Review 2 days ago

Reviews


RW
Roger W.
Beebe, AR
Suzuki
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2018 Category: Service
Roger said they did a good job and they were excellent.

YT
Yvonne T.
Little Rock, AR
Ford Focus
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2018 Category: Service
Yvonne said they were good and the customer service was awesome.

FW
Fred W.
Little Rock, AR
Chevrolet Blazer
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2018 Category: Service
Fred said they're the best and did a real good job.

JG
John G.
Little Rock, AR
Nissan Pickup
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2018 Category: Service
John said the business did a good job.

RM
Ryan M.
Little Rock, AR
Chevrolet Suburban
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/20/2018 Category: Service
Ryan said he seriously questions the business' practices. He brought his vehicle in Monday evening before they closed, and wanted a diagnostic check on his vehicle. Tuesday evening he received a call saying that they had gone ahead with solving the problem they found in their diagnostic check, which he never approved of. He was never given a diagnosis and the staff did the work without him signing off on it. The work that his vehicle needed was very simple. He needed new spark plugs, and he could have and would have done it himself, had the staff just let him know in the first place. He was additionally supposed to pay $375 for the $100 diagnostic check, plus the spark plugs and the labor, but the manager knocked it down to $335, which he stated he still feels is a lot. He said he feels that he was forced into paying for things he didn't want or need. Additionally, the check engine light in his vehicle is still on.
DANIEL T. from Carter Radiator Air Conditioning & Heating Service responded on 07/23/2018

Hi Ryan,
    We are sorry you feel this way.  When you brought your vehicle in you explained that your vehicle was running horrible.  We did a preliminary test and had to charge the battery for 4 hours to get it to an acceptable level.  Once we were able to start your vehicle we found several codes pointing to the ignition/spark system.  We removed the plugs to perform a compression test. We charge $95 hr for diagnostic procedures and instead of charging 2 hours of diagnostic time we opted to charge 1 hour diagnostic time and credit the other hour to replacing your plugs.  I personally apologize, we should have called you and offered you the option to pay for the diagnostic time or the plug replacement.  I will call you and set up a time to check your service engine soon light and see if there is further work needing to be done.


TD
Terry D.
North Little Rock, AR
Kia Sedona
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/17/2018 Category: Service
Terry said he was disappointed in that he thought he was getting his compressor replaced but instead he ended with his entire AC replaced.
DANIEL T. from Carter Radiator Air Conditioning & Heating Service responded on 07/23/2018

Terry we are sorry for your disappointment.  When you replace a compressor to get a warranty you must flush the system, replace the accumulator and orfice tube.  There are no shortcuts in A/C service.  It is either clean or it will fail.  We lean toward the side of clean and it is more expensive when the job is done right.  The up side to all this is that it will last like it did from new.  I hope you understand and sorry if there was any miscommunication on our part.  
     Thanks,
        Daniel Taylor


BV
Bill V.
North Little Rock, AR
Chevrolet Tahoe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2018 Category: Service
Bill said the business was very knowledgeable and provided very good service.

TR
Tony R.
Little Rock, AR
Cadillac Escalade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2018 Category: Service
Tony said the customer service and prompt repairs the staff provided were great.

AE
Annette E.
Little Rock, AR
Lexus LS 400
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2018 Category: Service
Annette said she has taken her vehicle to this facility since 2002 and would not take it anywhere else. They are the best, the staff is very pleasant and they do the job in a timely manner. They are good, professional and well worth the price of the service.

EG
Eric G.
Wrightsville, AR
Cadillac DeVille
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2018 Category: Service
Eric said this business did a good job, they fixed stuff that had been going wrong and he was very happy. He hopes they keep up the great work.

JD
Julious D.
Little Rock, AR
Mazda 626
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2018 Category: Service
Julious says they are to the point and get it done.

BP
Brenda P.
Little Rock, AR
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2018 Category: Service
Brenda said the business treated her nicely, and they told her what was wrong with her vehicle.

TL
Tanya L.
Little Rock, AR
Chevrolet Blazer
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2018 Category: Service
Tanya said she was happy with this business. The staff were professional, pretty quick, and got her in right away without an appointment. She only had to wait 45 minutes, once they got the vehicle in.

AS
Amos S.
Little Rock, AR
Nissan Altima
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/13/2018 Category: Service
Amos said the owner went above and beyond.

CB
Carlos B.
Arkansas
Ford Mustang
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/13/2018 Category: Service
Carlos said the business owner took ownership of the mistakes made with his vehicle. The work the staff completed on his vehicle the second time was good quality.

Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/13/2018 Category: Service
Carlos said he is not happy with this business because he is still having issues with his vehicle after they worked on it even though he had to spend more money than he expected to.
DANIEL T. from Carter Radiator Air Conditioning & Heating Service responded on 06/15/2018

Carlos we are sorry to hear about an issue after a repair.  It is not typical for this to happen but in some cases issues do arise.  Would you please give us a call or come back and let us get your car back to full health.  Thanks,
                          Daniel Taylor