Cascade Collision Repair - Lehi

Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

909 Reviews

98% Would Recommend
Latest Review 6 months ago

Reviews


SJ
Sarah J.
Utah
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2018 Category: Collision
Spoke with Sandy. She said they were quick and on time. They did a good job.
This review was collected via phone interview by Customer Research Inc.

MS
Melissa S.
Utah
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2018 Category: Collision
Melissa said the employees were friendly and she was happy with the outcome.
This review was collected via phone interview by Customer Research Inc.

TD
Todd D.
Utah
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/03/2018 Category: Collision
Todd said this business did a great job but they left a few things out.
This review was collected via phone interview by Customer Research Inc.

KW
Kaye W.
Utah
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/02/2018 Category: Collision
Kay said her service was about a week late, due to parts. She really appreciates her vehicle being cleaned, and the work turned out great, as well.
This review was collected via phone interview by Customer Research Inc.

HJ
Hal J.
Utah
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2018 Category: Collision
Hal said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

DD
Dave D.
Draper, UT
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/31/2018
Poor customer service, broke my car.
Very bad customer service provided by Mike. Brought my car in at the Lehi location to have them fix some cosmetic work on the rear bumper. They fixed the problem and the car looks ok. As I was driving the car after pick up I noticed the latch to the arm rest lid was broken. Plastic pieces on the passenger seat on the mat. I called in explaining somebody during the time my car was at Cascade must have broken the latch. I am the only person driving the car, and the lid was fine before I dropped the car off at cascade. I was treated very poorly by Mike at cascade on the phone who pretty much insinuated I was lying. I understand it was my word against theirs, but, I don't think that should have given Mike the right to treat me like he did.
Very bad customer service, they broke my car, won't go back. Went to get my car fixed somewhere else and forked out the money although they should have fixed it at no charge since they broke it. Talking to them was a waste of time. Very disappointed by the way Mike treated me.

RJ
Robert J.
Utah
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2018 Category: Collision
Robert said this business went above and beyond.
This review was collected via phone interview by Customer Research Inc.

CW
Christine W.
Utah
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2018 Category: Collision
Christine said this business was honest. They provided good work, they explained what was going on with her vehicle and they did the right thing. There was a dent that Aaron repaired and the color of the paint seemed off, but she was told that there was nothing they could do about that.
This review was collected via phone interview by Customer Research Inc.

JH
John H.
Utah
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/08/2018 Category: Collision
John said that the business left a few dings on his bumper.
This review was collected via phone interview by Customer Research Inc.

HB
Hanna B.
Utah
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/05/2018 Category: Collision
Hanna said she would recommend this business, although there were a few certain details that could not be fixed with her vehicle.
This review was collected via phone interview by Customer Research Inc.

DM
Daniel M.
Utah
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2018 Category: Collision
Daniel said he really appreciates that all of the staff members had great customer service skills. The work turned out great as well and it was done professionally.
This review was collected via phone interview by Customer Research Inc.

JT
Jaden T.
Utah
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2018 Category: Collision
Jaden said the employees went above and beyond.
This review was collected via phone interview by Customer Research Inc.

AS
Austin S.
Utah
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2018 Category: Collision
Austin said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

MB
Marci B.
Utah
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2018 Category: Collision
Marci said this facility was great. The staff was very responsive. They were done on time and they called her with updates. They were very professional.
This review was collected via phone interview by Customer Research Inc.

DR
Deven R.
Utah
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2018 Category: Collision
Deven said the work was well done and it was done on time.
This review was collected via phone interview by Customer Research Inc.

RS
Roger S.
Utah
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2017 Category: Collision
Roger said the alignment was amazing and the paint currently doesn't match perfectly, but it is still curing.
This review was collected via phone interview by Customer Research Inc.

RL
Rebecca L.
Utah
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2017 Category: Collision
Rebecca said everyone was kind and the staff was efficient. Nothing went wrong.
This review was collected via phone interview by Customer Research Inc.

DN
Devan N.
Utah
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2017 Category: Collision
Devan said he is very happy with the work that was done.
This review was collected via phone interview by Customer Research Inc.

VL
Vicki L.
Utah
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2017 Category: Collision
Vicki said this business went above and beyond in terms of the service. A family member was unable to tell where the repair had been made. They did everything they were supposed to. They also arranged for her rental vehicle.
This review was collected via phone interview by Customer Research Inc.

JF
Justin F.
Utah
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2017 Category: Collision
Justin said this business does good work.
This review was collected via phone interview by Customer Research Inc.

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