Cascade Collision Repair - Lehi


Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

776 Reviews

98% Would Recommend
Latest Review 15 days ago
Ora B. on 08/03/2016
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Ora said she was completely satisfied with the repair and business.
Category: Collision
Service Date: 06/30/2016
Review Created: 08/03/2016
This review was collected via phone interview by Customer Research Inc.
Kristen B. on 08/03/2016
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Kristen said this business had her vehicle ready and looking great by the time they promised. They were both friendly and nice.
Category: Collision
Service Date: 06/24/2016
Review Created: 08/03/2016
This review was collected via phone interview by Customer Research Inc.
Heidi F. on 08/01/2016
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Heidi said her alignment feels like it is off and her vehicle now sometimes vibrates. Her vehicle was delayed by one day or two because of a missing part.
Category: Collision
Service Date: 06/21/2016
Review Created: 08/01/2016
This review was collected via phone interview by Customer Research Inc.
Marc R. on 08/01/2016
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Marc said it was a really easy process. He did not have any problems and it was stress free.
Category: Collision
Service Date: 06/13/2016
Review Created: 08/01/2016
This review was collected via phone interview by Customer Research Inc.
Patricia E. on 08/01/2016
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Patricia said she did not have any problems.
Category: Collision
Service Date: 06/17/2016
Review Created: 08/01/2016
This review was collected via phone interview by Customer Research Inc.
Jennie M. on 08/01/2016
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Jennie said the business got her vehicle in pretty fast. The only concern she had was they sent her vehicle to another place to get the alignment done and she doesn't know where the alignment had gotten done at. Since the alignment she had gotten done on her vehicle her vehicle has started acting up. Something in her vehicle has started smoking when she drives far distances.
Category: Collision
Service Date: 06/29/2016
Review Created: 08/01/2016
This review was collected via phone interview by Customer Research Inc.
Ila S. on 08/01/2016
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Ila said she was happy with the quality of the work performed by this business and the customer service. She mentioned they said her vehicle would be ready in 5 business days but it took a little under 2 weeks because they were waiting on a part to come in and payment from a third party.
Category: Collision
Service Date: 07/26/2016
Review Created: 08/01/2016
This review was collected via phone interview by Customer Research Inc.
Beverly R. on 07/11/2016
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Beverly said the business provides good service. They are quick, nice and got the job done.
Category: Collision
Service Date: 05/09/2016
Review Created: 07/11/2016
This review was collected via phone interview by Customer Research Inc.
Nisha L. on 07/02/2016
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Spoke with Andres. He said this business made everything effortless. They are perfectionists. He knew they would take care of everything.
Category: Collision
Service Date: 05/06/2016
Review Created: 07/02/2016
This review was collected via phone interview by Customer Research Inc.
Jodi H. on 07/02/2016
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Jodi said this business provides awesome and painless work.
Category: Collision
Review Created: 07/02/2016
This review was collected via phone interview by Customer Research Inc.
Candace S. on 07/02/2016
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Candace said this business did what they said they were going to do. They were also friendly and helpful.
Category: Collision
Service Date: 05/31/2016
Review Created: 07/02/2016
This review was collected via phone interview by Customer Research Inc.
Rachel B. on 07/02/2016
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Rachel said this business went above and beyond to make sure all of her service was done and finished well. They vacuumed her vehicle. Her vehicle was not ready when promised but she knew it was going to be later than they first expected. There was a parts delay and they told her as soon as they found out.
Category: Collision
Service Date: 05/11/2016
Review Created: 07/02/2016
This review was collected via phone interview by Customer Research Inc.
Richard D. on 07/02/2016
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Richard said his overall experience was really good except for a couple of things. They did not put his tool box in the back and he had to go back to have that done. There was remodeling when he was there and the entrance through the repair work area was not very well marked. The follow-through was excellent and he knew exactly the whole step of the way what was going on with his vehicle.
Category: Collision
Service Date: 05/10/2016
Review Created: 07/02/2016
This review was collected via phone interview by Customer Research Inc.
Raegan P. on 07/01/2016
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Raegan said there were no issues. The business was great and answered all of her questions. Her mother has used them and her brother worked there.
Category: Collision
Service Date: 05/17/2016
Review Created: 07/01/2016
This review was collected via phone interview by Customer Research Inc.
Cheryl C. on 07/01/2016
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Cheryl said this business was fast, efficient and it was a good job.
Category: Collision
Service Date: 05/31/2016
Review Created: 07/01/2016
This review was collected via phone interview by Customer Research Inc.
Jay B. on 07/01/2016
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Jay said the repair was completed in a timely manner. Everyone was friendly and the customer service was great. It was an easy experience. The vehicle was completed two days earlier than it had been scheduled for.
Category: Collision
Service Date: 05/13/2016
Review Created: 07/01/2016
This review was collected via phone interview by Customer Research Inc.
Sadie C. on 07/01/2016
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Sadie said the business has great customer service and she likes how her vehicle turned out. She appreciates their help getting her insurance approved without any hassles.
Category: Collision
Service Date: 05/17/2016
Review Created: 07/01/2016
This review was collected via phone interview by Customer Research Inc.
Greg R. on 06/14/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Not very satisfied"
Took longer than was quoted over a month. Parts put on were not the same as before. My expensive PIAA lights were replaced with oem headlights. and paint is not matched at all so bad I it is in Orem getting repainted as I type. Lehi I will never go back to you for repairs. whole front end needed replaced and when a part was popping less than a month after repair I went back and they said it was not there problem (how i do not know why it is not there problem they replaced the whole front end) costed me 400 bucks extra. The tire they replaced was not even the same tire i had on now i have 3 tires with same tred and one with completely different tred. Still have a sound in front end that they never look at. Paint Sucks they must have had a blind person try and match the paint its a 2011 grey ram and it looks like crap. DONT GO TO CASCADE. Wish i could take away the one star i gave it
Service Date: 09/18/2015
Review Created: 06/14/2016 07:43 AM
Andrew N. on 06/07/2016
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Andrew said the business was quick. The repairs were completed earlier than anticipated and they did a great job. They did not have enough time to clean the vehicle so they promised a free detailing service on a future visit. He would recommend the business to anyone.
Category: Collision
Service Date: 05/20/2016
Review Created: 06/07/2016
This review was collected via phone interview by Customer Research Inc.
Kristi L. on 06/07/2016
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Kristi said she has always been really successful with this business and they do great work all around.
Category: Collision
Service Date: 05/24/2016
Review Created: 06/07/2016
This review was collected via phone interview by Customer Research Inc.
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