BEWARE!! Cascade is a wolf in sheep’s clothing! (ZERO stars)
BEWARE!!! Cascade is a wolf in sheep’s clothing!! We went to Cascade on recommendation from a friend who is also friends with the owner. We told Cascade that we only wanted an estimate on what it would take to fix. The accident was not our fault so the other person’s insurance (Progressive) took care of the estimate. Progressive determined that the cost of repairs was too high so they did not want to repair it. They just wanted to pay us for it. We decided to keep the car. When we went to pick up our vehicle we discovered that it was already taken apart. Cascade also informed us at this point that if we wanted the car put back together, we would have to pay for that because Progressive would not. I had him take me through the process to figure out the cost for just putting the car back together. During this time, I was shown many parts that had been broken during removal. I was told that I would have to pay for new ones when they put it back together. When I questioned why I would be paying for parts they broke, I was told, ”That’s just a standard part of the process.” In addition, no matter what, I would have to get a partial repair done on the vehicle for them to reassemble it. At this point I realized that just to get my car back into a working condition, I would have to pay them for at least some of the repairs and for reassembling it. All of this because they took it apart for their estimate without my permission. We only authorized it for repairs; that’s it. They conveniently jumped the gun. So at this point, anyway you look at it, Cascade is going to make money. And if I want to drive my car home safely I have to pay them for it. The following day I contacted Progressive to try and see if I could find some other solution. Because since the accident and up to this point, I had been driving my car for a month and a half. Almost all the damage was cosmetic except for the headlight. The car was very very well taken care of; it ran like it was new before the accident, and I just wanted it put back together. I asked Progressive if it was just part of the process that if parts were damaged during removal, that the customer had to paid for that. They said I don’t think so and that they would check into it. An hour or so later, I stopped by Cascade to figure out actual costs. And I was met with an unhappy manager named Clayton Christensen. He seemed upset so I decided to record the conversation with my phone. During our conversation he said, “I’m not going to fix your car.” “You threw us under the bus with Progressive about the broken parts so I’m not going to fix your car.” “You’ve got two days to pick up your vehicle or have Progressive do it. After that I will start charging you for storage.” So with no other options, I had to drive my vehicle home that had no headlights, no bumper, no fenders, no handles on the door, was missing part of the air intake for the engine, and no side mirror on the driver side. I drove it home illegally and unsafe. After calling around and doing some research, I found out that they could have done the estimate without taking apart the car. Also there were a lot of things that weren’t even damaged that were taken off unnecessarily. There was absolutely nothing wrong with the door but it was missing just about everything on it, inside and out. So be careful. You might just be paying for work you don’t need. And if the insurance takes a closer look, Cascade might just get angry and throw you out on the street like they did to my family. I will admit their facility was very clean, very comfortable with free drinks, chapstick; the works. And they were very nice and easy to work with in the beginning when they had a new customer. Now we have more problems than we started out with. So be careful and watch them. Just because they look good and are nice in the beginning doesn’t mean they really care or are being honest.
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