Overview

Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5rating 4.97

364 Reviews

99% Would Recommend
91% Business Response
Latest Review 2 days ago

Reviews


TC
Tate / Lucinda C.
Austin, TX
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018
Trustworthy and consistent great workmanship at a fair price
There is no one else I would trust more than Casis Village Shell for both my cars. I drive out of my way to take my cars to Scott Wright and team. They always do excellent work and back their workmanship and parts with warranty. Casis Village Shell has kept my old cars running well for the last 20 years. There is not really anything they can't fix. If it has wheels and an engine, no problem. If you schedule an appointment, they will usually fix your car while you wait at the Starbucks in the same shopping center. You can't go wrong!
Scott W., Manager from Casis Village Shell responded on 08/01/2018

Thank you for the kind words.  We try to exceed expectations.  You have to travel a long way to see us, and we all appreciate it.


AC
Annie C.
Texas
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Annie said the business is friendly and they do a good job.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 08/01/2018

Thank you for the repeat business, I do apprecaite you.


DM
Debora M.
Texas
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Debora said the business pumps her gas for her, cleans her windows, and fills her tires up with air. The staff are a great bunch of guys.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 07/17/2018

Thank you for trusting us with your car.  Tire repairs can sometimes be a real pain.  Glad is was an easy fix.


JB
John B.
Texas
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
John said the staff was very honest and did a great job.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 07/14/2018

Thank you again for your loyalty and support.  I do appreciate your business.


WS
William S.
Austin, TX
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2018 Category: Service
William said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 07/10/2018

Electrical problems can get complicated sometimes.  I'm glad this repair wasn't too bad and came in lower than the original estimate.  Thank you for the business.


BD
Brad D.
Texas
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Brad said the staff always do a great job servicing his vehicle in a timely manner.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 07/10/2018

Thank you for going out of your way to let us work on your cars.  You pass a lot of other shops on the way to us and it is appreciated.


P
David P.
Austin, TX
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2018 Category: Service
David said the mechanic exceeded his expectations.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 07/10/2018

Thank you for leaving a great review and for your continued business.


JB
Julie B.
Austin, TX
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018 Category: Service
Julie said the staff were very customer-service oriented, quick, and honest. She was in and out of the business with her vehicle quickly.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 07/10/2018

Thank you for trusting us with your Jeep.  If we can help again, please let us know.


CT
Christine T.
Texas
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Christine said the business was very helpful. The staff was attentive. They gave her same day quotes and fixed her issue quickly.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 06/22/2018

Thank you for your tire purchase.  Let us know if anything goes wrong.  Thank you.


RE
Randall / Amy E.
Austin, TX
Jeep Patriot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2018
Water pump
They found the problem and repaired the same day. A+.
Scott W., Manager from Casis Village Shell responded on 06/20/2018

Thank you for the kind words.  I do appreciate your business.


TB
Todd B.
Austin, TX
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Todd said they are the best gas station in town.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 06/20/2018

Thank you Mr. B.  I know you have high expectations and it is great to hear they are alway met.


RE
Randall / Amy E.
Austin, TX
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018
Scott, Javier and the gang are the best!
Casis Shell always does quality work and does it on time in a friendly way.
Scott W., Manager from Casis Village Shell responded on 06/20/2018

Thank you for the business.  Hopefully this will be last repair for a while.


LS
Lynn S.
Texas
Volvo XC60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Lynn said the staff fixed what needed to be fixed.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 06/20/2018

Flat tires can always be a hassle.  Thank you for letting us work on your car.


BH
Betty H.
Austin, TX
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Betty said the business did everything they could for her. Scott was very kind, honest and trustworthy.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 06/20/2018

I'm glad everything is working out with the AC.  Its going to be a hot summer.  Thank you for the review.


CB
Carol B.
Austin, TX
Jeep Renegade
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018
Very trustworthy
I love the guys at Casis Village Shell! Javier and his team have taken great care of my cars over the last few years. Went to them on a recommendation when I had a leaky tire and have been a satisfied customer ever since. They are very honest and helpful. Thankful I found them!!
Scott W., Manager from Casis Village Shell responded on 06/20/2018

Thank you for trusting us with your car.  I know you have a lot of choices for service and repair.  I appreciate your business.


AS
Abby S.
Texas
Acura ILX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Abby said the staff were communicative, and helpful.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 06/20/2018

Hopefully no more brake issues for a long time.  If we can help with anything else, please let us knot.  Thank you.


RF
Reynaldy F.
Austin, TX
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Reynaldy said they did a great job.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 05/30/2018

Thank you for the business and great review.


LW
Lillian W.
Texas
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Lillian said she was able to get in to have her oil changed on short notice. The service was really convenient. The staff were fast and nice.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 05/30/2018

Thank you for allowing us to work on your car.  If you need any repairs or other work, please let us know.


DH
Don H.
Texas
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Don said the business was close to where he had a flat. They were very good and pleasant.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 05/30/2018

Thank you for the great review.  I hope you don't have any more tire issues soon.


BB
Bridgette B.
Austin, TX
Volvo S60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Bridgette said she can rely on the staff to give her a complete estimate of the work before the work is done. Sally is really nice and gave her a ride to the library.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 05/30/2018

Thank you for the kind words and the great review.  Let me know when we can help again.


Displaying Review 241 - 260 of 364 in total