Overview

Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5rating 4.97

320 Reviews

100% Would Recommend
88% Business Response
Latest Review about 24 hours ago

Reviews


BS
Bea Ann S.
Austin, TX
Acura TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2017
Prompt and caring service
Scott and his team responded immediately to locate a replacement tire after a blowout. They got me back on the road in record time. They always give that little extra attention. They are the best!
Scott W., Manager from Casis Village Shell responded on 11/06/2017

Thank you for making to time to leave a review. I appreciate your business.  Let me know if I can help again.


ME
Mike E.
Austin, TX
Lexus GS 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2017
Oil change
Quick and easy
Scott W., Manager from Casis Village Shell responded on 11/06/2017

Thank you for the 5 stars.  I appreciate your 28+ years of business.


CW
Cornelia W.
Austin, TX
Volvo XC60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2017
a friendly and helpful place
Quick service with a smile. I stopped because my tire light was on. They found a nail in my tire and fixed it quickly.
Scott W., Manager from Casis Village Shell responded on 11/06/2017

Im glad everything went smooth.  Thank you for trusting us with your car.


JG
Jennifer Adam G.
Austin, TX
Toyota Sequoia
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/02/2017
Not my vehicle.
Not my vehicle. Please update the records to remove Denise Goldman from the Toyota Sequoia. Thank you.
Scott W., Manager from Casis Village Shell responded on 11/03/2017

Im sorry for the confusion.  I have updated your email, and disabled the other customer from getting email and reminders.  If you could adjust the star rating, I would greatly appreciate it.
Thank you.


DR
Doris R.
Austin, TX
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2017
Excellent service!!
I’ve received services from Casis Village Shell for years, and they are so professional and go out of their way to take extra good care of my car. These folks really know their stuff and you can trust them to give you an honest assessment and high quality work.
Scott W., Manager from Casis Village Shell responded on 11/03/2017

Thank you for being a great customer over the years.  We appreciate your business.


BC
Betsy C.
Texas
Toyota Land Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2017 Category: Service
Betsy said this business provided great service.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 11/08/2017

Thank you for your repeated business.  Let us know if you have any issues with the tire.


SP
Scott P.
Austin, TX
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2017 Category: Service
Scott said the experience was painless.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 11/06/2017

Thank you for the great review.  Let me know if we can help again.


MR
Megan R.
Austin, TX
Volvo XC70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2017
She’ll service review
The staff always remembers me and treat me like a person not a number.
Scott W., Manager from Casis Village Shell responded on 10/30/2017

That is great to hear.  Thank you for allowing us to service your vehicle.


GG
George G.
Austin, TX
Cadillac SRX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2017
Completely reliable courteous service.
I have always been treated with professional courtesy and given honest opinions about the condition of my cars. All repair work has been competent and prompt. Smaller matters have been done rapidly and politely.
Scott W., Manager from Casis Village Shell responded on 10/30/2017

Thank you for your 25+ year of loyalty.  We do appreciate your business.


SY
Stephen Y.
Austin, TX
Nissan Titan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2017 Category: Service
Spoke with Rodney. He said this business is honest and does good work.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 11/06/2017

Thank you for the great review and for allowing us to service your cars for many years. 


LC
Lowell C.
Texas
Lexus ES 300h
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2017 Category: Service
Lowell said this business is conscientious. He is confident in their work and service. They are wonderful guys and it's a clean facility. The staff is honest and they strive to make sure to complete the order as needed.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 11/06/2017

Thank you for the kind words and the great review.


JA
Jennifer A.
Texas
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2017 Category: Service
Jennifer said the facility has excellent customer service. The staff is very timely. They are extremely friendly and helpful.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 10/30/2017

Thank you for the kind words and making time to leave a review.  I hope the new tires are working out great for you.


JK
Jerry K.
Florence, TX
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2017 Category: Service
Spoke with Marissa. She said the customer service was good and she will be a repeat customer. The personnel she dealt with were knowledgeable, very friendly, and honest.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 11/14/2017

Thank you Marissa.  I appreciate you taking the time to leave a review.  Hope all is well with your family.


PM
Paul M.
Texas
Mazda Mazda5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2017 Category: Service
Paul said the business did the job quickly and correctly.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 11/14/2017

I'm glad it was just a battery. Thank you for your business.


EC
Emily C.
Austin, TX
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2017
Great service!
The guys that helped me were so nice. They got my car in and out for an oil change quick and efficiently. Communication was great. Highly recommend.
Scott W., Manager from Casis Village Shell responded on 10/18/2017

Thank you for taking the time to leave a review.  Let me know if we can help you with anything in the future.


TC
Tate C.
Austin, TX
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2017
Great Service-Quality Workmanship-Competitive Prices
Outstanding service over 15 years of servicing my family cars. If there was ever an issue, they always fixed the problem. There is no one I trust more to fix my cars and give me an honest opinion.
Scott W., Manager from Casis Village Shell responded on 10/18/2017

Thank you for the kind words Tate.  Let us know when we can help next.


AP
Amanda P.
Austin, TX
Lexus RX 330
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2017
Oil Change
Casis is great! They are very friendly and fast.
Scott W., Manager from Casis Village Shell responded on 10/30/2017

Thank you for your repeated business.  Let us know if we can help with anything else.


LC
Larry C.
Austin, TX
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2017
Love the service
I always appreciate the honesty and service at Casis Shell!
Scott W., Manager from Casis Village Shell responded on 10/18/2017

We appreciate your business and that you trust us with your cars.  Thank you.


LL
Louis L.
Austin, TX
Nissan Xterra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2017
Casis Village Shell saves the day!
After getting a jump for a dead battery, I drove directly to Casis Shell and Xavier and the crew got me back on the road with a new batterry in 10 minutes! I love having them as my local shop! Thx!!
Scott W., Manager from Casis Village Shell responded on 10/18/2017

Thank you.  If you have any issues with the battery or anything else, please let us know.


JL
John Laura L.
Austin, TX
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2017
Great staff!
Great staff!
Scott W., Manager from Casis Village Shell responded on 10/18/2017

Thank you for trusting us with your vehicles.  We appreciate your business.


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