Overview

Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5rating 4.97
5.0

( 448 Reviews )

100% Would Recommend
94% Business Response
Latest Review about 8 hours ago

Reviews


LE
Larry E.
Austin, TX
Toyota RAV4
Verified Customer
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09/18/2019
The Best
We’ve used Casis Shell for many years for car maintenance and repairs (once our car warranties have expired). They are fair, reliable, and communicate well. We trust them thoroughly.
Scott W., Manager from Casis Village Shell responded on 09/24/2019

Thank you for the great review.  We value your and your family's business.  Let us know when we can help again.


MK
Max / Laura K.
Austin, TX
Chevrolet Silverado SS
Verified Customer
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09/16/2019
Honest
Casis Village Shell will be straight forward with you about the repairs your car needs. They do not try to sell you more services than your car needs.
Scott W., Manager from Casis Village Shell responded on 09/24/2019

Hopefully the truck is in good shape and ready to head of to school now.  Please let us know if we can help again.  Thank you for the great review.


RC
Robert C.
Austin, TX
Mercedes-Benz E320
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2019
Peoples and knowledge
Cases She’ll is a dependable, honest and knowledgeable auto repair service.
Scott W., Manager from Casis Village Shell responded on 09/24/2019

I'm glad it was just a tire repair.  Thank you for the great review.


Verified Customer
Austin, TX
Acura RDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2019
Great Service!
Old school, great service!
Scott W., Manager from Casis Village Shell responded on 09/24/2019

Thank you for the great review.  Let us know when we can help again.


RP
Rob P.
Austin, TX
Lexus RX 300
Verified Customer
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09/14/2019 Category: Service
Spoke with Rob. He said the business got done in a timely manner, they helped his wife when she got locked out of her vehicle when the kids were in there, she was in a panic and they were courteous.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 09/24/2019

Thank you for the great review.  I'm glad we could help.


BH
Benjamin H.
Austin, TX
Chevrolet Camaro
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019
Great local neighborhood shop
Good crew here with a reasonable price. Would trust them with any work!
Scott W., Manager from Casis Village Shell responded on 09/24/2019

Thank you for the great review and for trusting us with the Camero.


PM
Philip Stephanie M.
Austin, TX
Toyota Land Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019
Great service.
Great customer service.
Scott W., Manager from Casis Village Shell responded on 09/13/2019

Thank you for the great review and for letting us service your Land Cruiser. 


PL
Patrick L.
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019
Great, trustworthy team
My go to mechanic in central Austin
Scott W., Manager from Casis Village Shell responded on 09/13/2019

Thank you for the great review and for letting us help with your tire needs.  Please let us know when we can help again.


Verified Customer
Austin, TX
Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019
Great Customer Service
I’ve been taking all the family cars to the Casis Village Shell for many years. I recommend them to everybody. They do great work and the customer service is fantastic.
Scott W., Manager from Casis Village Shell responded on 09/13/2019

I'm glad the oil leak was simple and nothing was damaged by the loose plug.  Let us know when we can help again.  Thank you.


BB
Brandon B.
Austin, TX
Subaru Outback
Verified Customer
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09/08/2019
Helpful service
Javier has always been helpful and informative. I appreciate their help and honest opinion of work to be done.
Scott W., Manager from Casis Village Shell responded on 09/13/2019

Thank you for the great review.  We are blessed to have Javier here.  He is alway a great help.  Please let us know when we can help again.


CS
Chris S.
Austin, TX
Chevrolet Silverado 2500HD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2019
Great service and communication
Highly recommend Scott and his team.
Scott W., Manager from Casis Village Shell responded on 09/13/2019

Thank you for the business, we all appreciate it.  Let us know when the shake gets worse so we can get it fixed up. 


EJ
Ellen J.
Austin, TX
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2019
Casis Village Shell is the best.
I would never take my car anyplace else. The staff are polite, competent, honest, and always helpful.
Scott W., Manager from Casis Village Shell responded on 09/13/2019

Thank you for trusting us with your Honda and the tire needs.  I'm glad it was repairable.  Please let us know when we can help again.


JS
Jim S.
Austin, TX
Jaguar XK
Verified Customer
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09/06/2019
Tire repair
This place and the people that work there are all awesome and friendly.
Scott W., Manager from Casis Village Shell responded on 09/13/2019

I'm glad we were able to fix the tire.  Thank you for the great review and for the business.


JS
Jon S.
Lexus RX 330
Verified Customer
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09/04/2019
Great job
Nice to find trustworthy, knowledgeable people to fix your car. Communicated and made the process easy. Good price too!
Highly recommend
Thanks
Scott W., Manager from Casis Village Shell responded on 09/13/2019

Thank you for the great review and for trusting us with your Lexus.  Please let us know when we can help again.


KM
Kelley M.
Austin, TX
Nissan Pathfinder
Verified Customer
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09/04/2019
Wonderful Service always
Scott, Javier and their crew service my car in a timely and professional manner.
Scott W., Manager from Casis Village Shell responded on 09/13/2019

Another flat tire.  Thanks for letting us service and patch the tire.  Maybe that will be all the nails for a little while.  Thank you.


WW
Whit W.
Toyota Land Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2019
Trustworthy
Scott and the gang at Casis Shell can always be counted on for fast and honest service.
Scott W., Manager from Casis Village Shell responded on 09/13/2019

Thank you for the great review.   Let me know if there are any more starting issue.


Verified Customer
Volkswagen Tiguan
Verified Customer
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08/31/2019
Great work, honest people
I’ve been bringing my vehicles to Cassis Shell for a while now. They’re fast, do great work and they’re honest. I recently had a problem with the battery in my 2-yr old car. I called them with the intent of ordering s new one, but the manager advised me to check with the dealer since it should still be under warranty. He was right!
Scott W., Manager from Casis Village Shell responded on 09/13/2019

Thank you for your business and for the great review.  Please let us know when we can help again.


Verified Customer
Austin, TX
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2019
Excellent service and staff
For past 20 years, i Have been taking cars to Casis shell for service and repairs. Excellent and trustworthy staff.
Scott W., Manager from Casis Village Shell responded on 09/13/2019

Thanks for the great review.  I hope new tires and wheels are working out.


YV
Yolanda V.
Austin, TX
Lexus NX 200t
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2019
Great customer service
Reliable and does great work.
Scott W., Manager from Casis Village Shell responded on 09/13/2019

Thank you for the great review and for your call to the shop with the compliment.  I hope the battery is still holding up to this heat. 


YV
Yolanda v.
Austin, TX
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08/29/2019
Great customer service
Battery died. Had to go out of town for the day. Called them am and was going to try to get their at end of the day -did not make appt.. They went ahead and got my particular car battery. Got a jump and made to by 5 pm, change battery by 5:15 and was on my way home.

Displaying Review 41 - 60 of 448 in total