Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

215 Reviews

100% Would Recommend
94% Business Response
Latest Review about 6 hours ago

Reviews


JD
John D.
Austin, TX
BMW 5 Series
Verified Customer
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08/22/2018 Category: Service
John said the business did a good job.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 09/12/2018

I'm glad the tire was fixable.  Please let us know when we can help again.  Thank you.


SP
Scott P.
Austin, TX
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Scott said that the place had good customer service and got him in and out.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 09/12/2018

Thanks for letting us get your tires.  When you are ready for a couple more, please let us know.


EL
Eve L.
Austin, TX
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Eve said the business does good work and they are very quick. They also are very pleasant and easy to work with.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 08/16/2018

Thank you for your long time business with us, we do appreciate it.


CT
Cesar T.
Austin, TX
Land Rover LR4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Spoke with Cesar's wife. She said the business works quick.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 08/16/2018

We do appreciate you and your family's business.  Please let us know if we can help again. Thank you.


YV
Yolanda V.
Austin, TX
Lexus NX 200t
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018
Oil Change and Tire Rotation
I make an appointment and always does quick work.
Scott W., Manager from Casis Village Shell responded on 08/16/2018

Thank you for the great review.  Communication is always wonderful with you.  Thank you for letting us service your vehicle.


DE
David E.
Texas
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
David said this business' staff did a quick and efficient job of repairing his vehicle.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 08/16/2018

A quick tire repair.  I'm glad were able to take care of you.  Thank you for your repeat business.


SP
Sam P.
Texas
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Sam said the staff did the work he asked for, they were very helpful and he never has a problem.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 08/16/2018

You are alway a pleasure to work with.  Thank you for your support and repeat business.


RC
Randy C.
Texas
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Spoke with Kathy. She said they were fast and pleasant.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 08/16/2018

Thank you for letting us service you Honda.  Its nice to see you back.  Let us know when we can help again.


JR
Jinous R.
Texas
Audi A7
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2018 Category: Service
Jinous said the employees were wonderful and did a great job, but it was outrageously expensive.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 08/16/2018

I'm glad we were able to take care of your tire repair.  I'm sorry you feel it was expersive, but low profile tires take a special tire machine and sometimes 2 people to fix.  Had it been a regular size tire it would have been less to fix.  Thank you.


DP
Diana P.
Texas
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Diana said the business provided great, prompt service.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 08/01/2018

Glad it was an easy fix to get the wiper working again.  Let me know if we can help again.  Thank you.


LL
Lee L.
Texas
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Lee said the staff always do a good job, and do the work on a timely basis.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 08/01/2018

Thank you for your business.  See you soon.


TC
Tate / Lucinda C.
Austin, TX
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018
Trustworthy and consistent great workmanship at a fair price
There is no one else I would trust more than Casis Village Shell for both my cars. I drive out of my way to take my cars to Scott Wright and team. They always do excellent work and back their workmanship and parts with warranty. Casis Village Shell has kept my old cars running well for the last 20 years. There is not really anything they can't fix. If it has wheels and an engine, no problem. If you schedule an appointment, they will usually fix your car while you wait at the Starbucks in the same shopping center. You can't go wrong!
Scott W., Manager from Casis Village Shell responded on 08/01/2018

Thank you for the kind words.  We try to exceed expectations.  You have to travel a long way to see us, and we all appreciate it.


AC
Annie C.
Texas
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Annie said the business is friendly and they do a good job.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 08/01/2018

Thank you for the repeat business, I do apprecaite you.


DM
Debora M.
Texas
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Debora said the business pumps her gas for her, cleans her windows, and fills her tires up with air. The staff are a great bunch of guys.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 07/17/2018

Thank you for trusting us with your car.  Tire repairs can sometimes be a real pain.  Glad is was an easy fix.


JB
John B.
Texas
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
John said the staff was very honest and did a great job.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 07/14/2018

Thank you again for your loyalty and support.  I do appreciate your business.


BD
Brad D.
Texas
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Brad said the staff always do a great job servicing his vehicle in a timely manner.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 07/10/2018

Thank you for going out of your way to let us work on your cars.  You pass a lot of other shops on the way to us and it is appreciated.


WS
William S.
Austin, TX
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2018 Category: Service
William said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 07/10/2018

Electrical problems can get complicated sometimes.  I'm glad this repair wasn't too bad and came in lower than the original estimate.  Thank you for the business.


P
David P.
Austin, TX
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2018 Category: Service
David said the mechanic exceeded his expectations.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 07/10/2018

Thank you for leaving a great review and for your continued business.


JB
Julie B.
Austin, TX
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018 Category: Service
Julie said the staff were very customer-service oriented, quick, and honest. She was in and out of the business with her vehicle quickly.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 07/10/2018

Thank you for trusting us with your Jeep.  If we can help again, please let us know.


CT
Christine T.
Texas
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Christine said the business was very helpful. The staff was attentive. They gave her same day quotes and fixed her issue quickly.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 06/22/2018

Thank you for your tire purchase.  Let us know if anything goes wrong.  Thank you.


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