Casis Village Shell

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512-478-1905
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Overview

Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5rating 4.97

299 Reviews

5 star
96%
4 star
3%
3 star
<1%
2 star
<1%
1 star
<1%
100% Would Recommend
91% Business Response
Latest Review about 16 hours ago

Reviews

LL
Laurie L.
Austin, TX
Toyota Land Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018 Category: Service
Laurie said they are really good and are on top of things.
Recommended
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 01/02/2019

Let us know when you are ready for some front brakes.  Thank  you for the great review.

RE
Randall / Amy E.
Austin, TX
Jeep Patriot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2018
Car repair
Casis Shell is the best
Recommended
Scott W., Manager from Casis Village Shell responded on 01/02/2019

Thank you again for the kind words and great review.  I hope you and your family have a Happy New Year.

KH
Karen H.
Austin, TX
Audi Q7
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018
Service
Honest, reliable, fast service
Recommended
Scott W., Manager from Casis Village Shell responded on 01/02/2019

Thank you for the great review.  I'm glad the brakes are still in good shape. Let me know if we can help again.

TC
Tate / Lucinda C.
Austin, TX
INFINITI G35 Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018
Casis Village Shell Save Me $6600
It is a long story, but Scott Wright checked my passenger airbag sensor warning light on my Infinity G35 and said I would have to replace the seat to fix the sensor. I spoke to Infinity dealer and confirmed the seat replacement was the only way to fix it and the dealer quoted $7,000 to replace seat. Considering my car was worth just a little more than that, I looked for other options. I found a seat on Ebay for $120 and Scott Wright replaced seat for $288. I saved nearly $6600 because of Scott and his highly skilled mechanics that can literally fix anything related to a car. Thanks again for keeping my old cars functioning well for the last 25 years.
Recommended
Scott W., Manager from Casis Village Shell responded on 01/02/2019

Thank you for the great review Tate. I'm glad it all worked out in the end.  See you soon.

WB
William W / Ann B.
Austin, TX
Mercedes-Benz ML550
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018
Car maintenance and repair work
Professional service at reasonable proxies from friendly, helpful people.
Recommended
Scott W., Manager from Casis Village Shell responded on 01/02/2019

Thank you for the great review and for continuing to allow us to repair your vehicles.  We appreciate your business.

FN
Frank / Kathleen N.
Austin, TX
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018
Excellent, reliable courteous service
I can always count on receiving excellent, reliable, courteous and honest service at Casis Village Shell
Recommended
Scott W., Manager from Casis Village Shell responded on 12/13/2018

We all appreciate your many years of business and support.  Thank you, and we hope you have a Merry Christmas.

TS
Tony Lydia S.
Austin, TX
GMC Yukon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018
Great service and honesty
The people at Shell service station are always personable, kind and honest about repairs for my cars.
Recommended
Scott W., Manager from Casis Village Shell responded on 12/13/2018

Thank you for the business and great review.  We hope you have a Merry Christmas and a Happy New Year.

JS
Judy S.
Austin, TX
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018
The Best
These are the best people in the world! They take care of everything in the best way. I couldn't do without them; they have helped me so many, many times.
Recommended
Scott W., Manager from Casis Village Shell responded on 12/10/2018

Thank you for the great review and for the many years of business.  We couldn't be here with out you. 
Also, thank you so much for the Christmas basket.  That was very thoughtful. 

Verified Customer
Austin, TX
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2018
Great service.Friendly staff
Great service. Friendly staff.
Recommended
Scott W., Manager from Casis Village Shell responded on 12/10/2018

Thank you for the great review and many years of business.  This battery should hold you over another 4+ years. 

GG
George G.
Austin, TX
Cadillac CTS Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2018
Courteous and efficient service.
The manager, Javier, and the owner, Scott, always have a pleasant word for me and see to it that my needs are taken care of as soon as practicable. They point out the need for items I might overlook such as an oil change. It is a comfortable place to do business.
Recommended
Scott W., Manager from Casis Village Shell responded on 12/10/2018

Thank you for another great review and the 20+ years of business.  We appreciate you and the family.

CK
Cathy K.
Austin, TX
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018
Total satisfaction.
As I was pulling into the bay the sharpe eyed attendant noticed a screw in the sidewall of my tire . My tire indicator light had
just come on and I was coming to have my tire pressure checked . I lowered my window , and I wish I remembered his name , he told me I needed a new tire . Upon further inspection it was determined the tire could not be repaired . Javier ordered me a new tire and the two attendants put my spare on . My new tire was delivered and replaced in less than 24 hours .
Recommended
Scott W., Manager from Casis Village Shell responded on 12/10/2018

I'm glad we could get everything taken care of.  Please let us know if we can help with anything else.

PD
Paige Chris D.
Bastrop, TX
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018
Great, friendly service
Would definitely recommend
Recommended
Scott W., Manager from Casis Village Shell responded on 12/10/2018

Thank you for the business and the great review.  Let us know if we can help with new tires or anything else.  Thank you.

MP
Mary P.
Austin, TX
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018
Good service. Knowledgeable and friendly managers, and skilled mechanics.
This is a full service station in every way. They do all our maintenance - oil changes, tire repair or replacement, new battery, even major engine work. They are always prompt and courteous. We are fortunate to have such good service right in the neighborhood.
Recommended
Scott W., Manager from Casis Village Shell responded on 12/06/2018

Thank you for the many years of business and for trusting us with your cars.  We are fortunate to have great customers like you that keep us here.

BW
Ben Kristi W.
Austin, TX
Mazda CX-5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018
Honest, fair and fast
Been coming to Scott’s station for car work since the 1990’s. No up-selling, reasonable charges and work that is both skilled and quick. Friendly people as well. I have recommended the station to innumerable friends and acquaintances.
Recommended
Scott W., Manager from Casis Village Shell responded on 12/06/2018

Thank you for the many many years of business and for the great review.  Please let us know when we can help again.

GM
Greg/ Amy M.
Austin, TX
Mercedes-Benz CLK-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2018
Always trust casis village
These guys could have soaked me for thousands - but they knew my alternator wasn’t in desperate shape & would likely hold up for a while. No charge.
Recommended
Scott W., Manager from Casis Village Shell responded on 12/06/2018

I hope everything is still doing well.  Thank you for another great review.  I appreciate your business.

PL
Paula L.
Austin, TX
Mazda Mazda5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018
The service and feeling of small town
I go by the station at least once a week. The great people there always make sure my car is attended to, check tires, for
Any problem, fix, replace, alert me to possible future problems. Just change my oil drop my at an appointment while fixing. Really willing to help you get your car serviced. Knowledgeable mechanic and attendants. Great home owned business!!!!!
Recommended
Scott W., Manager from Casis Village Shell responded on 12/06/2018

Thank you for the 8+ years of loyalty.  We appreciate you coming to see us for your car needs.  Please let us know when we can help again or just need some fuel.

AB
Amy B.
Austin, TX
Lexus IS 250
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018
Excellent Always
They do a great job and are fair and tell the truth. Excellent!!!
Recommended
Scott W., Manager from Casis Village Shell responded on 12/06/2018

Thank you for the great review and for letting us do the brakes and routine maintenance on the Lexus.  Hopefully you wont need us any time soon, but if you do, don't hesitate to come see us. 

MD
Martha / Charles D.
Austin, TX
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2018
Car check up
By far the most honest, great quality garage in the entire city of Austin!
Scott and his entire team take time to get to know their customers and go out of their way to make sure you get top notch service!
Recommended
Scott W., Manager from Casis Village Shell responded on 12/06/2018

Again, thank you for all the kind words.  I  appreciate you trusting us with your vehicles.  Hopefully Honda will take care of some warranty issues, but if not, let us know when your ready.  Thank you again.

Verified Customer
Mercedes-Benz GL-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018
Great Service
I got a flat tire and the guys fixed it for free, Javier ordered my tires and had them on in a couple of days. Installed my new tires without a long wait too. Thank you!!
Recommended
Scott W., Manager from Casis Village Shell responded on 12/06/2018

We are blessed to have Javier with us, he is a valuable asset.  Thank you for letting us work on your Mercedes and take care of the tires.  Please let us know when we can help again.

JN
Jennifer N.
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018
Always saving our vehicles!
Love every employee at this Shell. Honest, hardworking and so attentive. Happy to have them on my side!
Recommended
Scott W., Manager from Casis Village Shell responded on 12/06/2018

I'm glad it was just a battery issue.  It could always be worse.  I appreciate you trusting us with your Yukon.  Please let me know if I can help again down the road.

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