Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

166 Reviews

99% Would Recommend
86% Business Response
Latest Review 6 days ago

Reviews


LC
Lisa / Randall C.
Austin, TX
Volvo XC90
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2018
Great service
Javier is extremely knowledgeable and always friendly
Scott W., Manager from Casis Village Shell responded on 03/12/2018

Thank you for the kind words.  We are blessed to have Javier on the team.


SA
Stacy A.
Austin, TX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2018 Category: Service
Stacy said the employees were nice. They picked her up and dropped her off for service.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 03/12/2018

Its no fun having flat tires.  Thank you for trusting us with your car.


GS
Glenn S.
Austin, TX
Ford E-350 Super Duty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2018 Category: Service
Glenn said he received friendly service.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 03/12/2018

Thanks for all the years of business.  We value our long term customers.


HB
Holly B.
Texas
GMC Yukon XL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2018 Category: Service
Holly said the employees were professional and nice. She also said they were able to get the job done in a timely manner and the price was good.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 03/12/2018

Thank you for the nice review.  We appreciate your business.


DB
Dan B.
Austin, TX
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2018 Category: Service
Dan said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 03/12/2018

Thank your for the good review.  Please come back and see us when we can help.


RN
Ray N.
Texas
Ford Expedition
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2018 Category: Service
Ray said he liked all of the staff at this business. They did good work servicing his vehicle. He was very pleased with everything.
This review was collected via phone interview by Customer Research Inc.

WS
Wally / Marietta S.
Austin, TX
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2018
All Great
Always great service
Scott W., Manager from Casis Village Shell responded on 03/12/2018

Thank you for trusting us with your cars for the 20+ years.  We appreciate you and your family.


ML
Mary Ann L.
Austin, TX
Subaru Impreza Sedan (Natl)
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/28/2018
Honest and exceptional business .
You can trust them with your vehicle .
Scott W., Manager from Casis Village Shell responded on 03/12/2018

Thank you for the kind words.  We appreciate you and your business.


MB
Michelle B.
Austin, TX
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2018
Great people—prompt service
Just went in for a oil change and to get a blinker light changed. The folks working there knew my name, even though I’ve only been a couple of times. Work was done well and quickly the same day.
Scott W., Manager from Casis Village Shell responded on 03/12/2018

Thank you for trusting us with your cars.  We appreciate your business.


PS
Paul S.
Austin, TX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2018 Category: Service
Paul said Javier, the mechanic, always took care of him. He said he was trustworthy. The business was also convenient.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 03/12/2018

We thank you for your busness over the last 5+ years.  Let us know if or when we can help again.

Scott W., Manager from Casis Village Shell responded on 03/12/2018

business, sorry.


SE
Sue E.
Martindale, TX
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2018
Oil change
Not only did I get my oil change in timely manor they also checked tire sensors and took the time to explain what was going on, and did a reset. This is a friendly and clean station.

TR
Todd R.
Texas
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2018 Category: Service
Todd said he likes the staff. He would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

BB
Britt B.
Austin, TX
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2018 Category: Service
Britt said the service from the business was economical and fast. He stated they fixed the problem.
This review was collected via phone interview by Customer Research Inc.

AH
Amanda H.
Austin, TX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2018 Category: Service
Amanda said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

LE
Lucy E.
Austin, TX
Land Rover LR2
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/06/2018
Convenient fast service
Convenient, fast, friendly service
Scott W., Manager from Casis Village Shell responded on 01/08/2018

A bad battery can ruin a good day.  Thank you for your business.


AG
Ann G.
Austin, TX
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2018 Category: Service
Ann said the business' service was a good experience, and her vehicle is running fine. They were friendly and communicated well.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 01/10/2018

I'm glad everything went smooth.  Thank you for allowing me to service your car.  Let me know if I can do anything else to help.


YV
Yolanda V.
Austin, TX
Lexus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2018
Helpful-short notice
Able to get tires rotated on short notice. Thank you Casis Village Shell
Scott W., Manager from Casis Village Shell responded on 01/08/2018

Thank you, we appreciate your business.


PF
Patrick F.
Texas
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2018 Category: Service
Patrick said the business did a good job. The service was quick.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 01/08/2018

I hope your first trip in was smooth.  Please let me know if I can do anything else in the future.


RE
Randall / Amy E.
Austin, TX
Jeep Patriot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2017
125,000 mile service
Javier and his team are the best.

RE
Randall / Amy E.
Austin, TX
Volkswagen Tiguan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/25/2017
Oil change
Perfect and fast as usual. They are the best.
Scott W., Manager from Casis Village Shell responded on 01/08/2018

Thank you for the kind words.  We appreciate you and your family.


Displaying Review 101 - 120 of 166 in total