Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

215 Reviews

100% Would Recommend
94% Business Response
Latest Review about 5 hours ago

Reviews


RE
Randall / Amy E.
Austin, TX
Jeep Patriot
Verified Customer
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06/17/2018
Water pump
They found the problem and repaired the same day. A+.
Scott W., Manager from Casis Village Shell responded on 06/20/2018

Thank you for the kind words.  I do appreciate your business.


TB
Todd B.
Austin, TX
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Todd said they are the best gas station in town.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 06/20/2018

Thank you Mr. B.  I know you have high expectations and it is great to hear they are alway met.


RE
Randall / Amy E.
Austin, TX
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018
Scott, Javier and the gang are the best!
Casis Shell always does quality work and does it on time in a friendly way.
Scott W., Manager from Casis Village Shell responded on 06/20/2018

Thank you for the business.  Hopefully this will be last repair for a while.


LS
Lynn S.
Texas
Volvo XC60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Lynn said the staff fixed what needed to be fixed.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 06/20/2018

Flat tires can always be a hassle.  Thank you for letting us work on your car.


BH
Betty H.
Austin, TX
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Betty said the business did everything they could for her. Scott was very kind, honest and trustworthy.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 06/20/2018

I'm glad everything is working out with the AC.  Its going to be a hot summer.  Thank you for the review.


CB
Carol B.
Austin, TX
Jeep Renegade
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018
Very trustworthy
I love the guys at Casis Village Shell! Javier and his team have taken great care of my cars over the last few years. Went to them on a recommendation when I had a leaky tire and have been a satisfied customer ever since. They are very honest and helpful. Thankful I found them!!
Scott W., Manager from Casis Village Shell responded on 06/20/2018

Thank you for trusting us with your car.  I know you have a lot of choices for service and repair.  I appreciate your business.


AS
Abby S.
Texas
Acura ILX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Abby said the staff were communicative, and helpful.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 06/20/2018

Hopefully no more brake issues for a long time.  If we can help with anything else, please let us knot.  Thank you.


LW
Lillian W.
Texas
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Lillian said she was able to get in to have her oil changed on short notice. The service was really convenient. The staff were fast and nice.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 05/30/2018

Thank you for allowing us to work on your car.  If you need any repairs or other work, please let us know.


RF
Reynaldy F.
Austin, TX
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Reynaldy said they did a great job.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 05/30/2018

Thank you for the business and great review.


DH
Don H.
Texas
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Don said the business was close to where he had a flat. They were very good and pleasant.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 05/30/2018

Thank you for the great review.  I hope you don't have any more tire issues soon.


BB
Bridgette B.
Austin, TX
Volvo S60
Verified Customer
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05/10/2018 Category: Service
Bridgette said she can rely on the staff to give her a complete estimate of the work before the work is done. Sally is really nice and gave her a ride to the library.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 05/30/2018

Thank you for the kind words and the great review.  Let me know when we can help again.


MM
Mike M.
Austin, TX
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Mike said the service was great and he will use them again.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 05/30/2018

I'm glad to hear the throttle body took care of the stalling issue.  Let us know if we can help again.  Thanks.


RP
Rebecca P.
Austin, TX
Chevrolet Suburban
Verified Customer
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05/06/2018
The people & service
Best service station in ATX
Scott W., Manager from Casis Village Shell responded on 05/30/2018

Thank you for your many years of loyalty and continued business.  We all appreciate you.


CS
Charles S.
Austin, TX
Land Rover LR4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Charles said he likes this business and had a good feeling about them.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 05/30/2018

Thank you for your business.  I hope the tires are working out fine.


JR
Joel R.
Austin, TX
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018 Category: Service
Joel said he had a great experience at the business. He said all the staff were really friendly, and they provided service in a timely fashion, on budget.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 04/26/2018

Thank you for trusting us with your Jeep.  If we can do anything else for you in the future, please let us know.


CC
Casey C.
Texas
Audi A3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
Casey said he had a good experience.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 04/26/2018

Thank you for letting us service your car.  Its always nice when you have a good check up and nothing needs to be fixed.


RE
Randall / Amy E.
Austin, TX
GMC Acadia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018
Patch tire
Scott, Javier and the gang diagnosed the problem and got me driving again in less than 30 minutes.
Scott W., Manager from Casis Village Shell responded on 04/26/2018

Im glad is was just a nail in the tire this time.  Its nice to finally have an easy fix.  Thanks for trusting us with your new car.


SD
Shannon D.
Austin, TX
Land Rover Range Rover Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Shannon said the staff provided good service.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 04/26/2018

Fast in and out tire repair.  Glad we could help.  Thank you for your business.


JN
James / Rachel N.
Austin, TX
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018
Keeping our old Ford truck kicking!
Since our long-time auto-mechanics’ shop closed down, my husband’s 1988 Ford Ranger has been taken care of by the team at Casis Village Shell. Previously, they have helped with other smaller jobs, such as oil changes and tires. Now that we have worked with Casis more frequently, it is easy to say that their work has been professional, reasonably-priced, and reliable. Javier and the other staff have been helpful and knowledgeable. Thinking of bringing our older Honda to have work done there instead of at the Honda dealership. Thank you!
Scott W., Manager from Casis Village Shell responded on 04/26/2018

Thank you for allowing us to work on your car and truck.  Its never fun when you have a big repair, but I'm glad you are pleased with the results.  Please let us know when we can help again.


BG
Barbara G.
Elgin, TX
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018 Category: Service
Barbara said, it seems anytime she needs something, this business always comes through for her.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 04/26/2018

I'm glad it was an easy fix.  If you pick up any more nails, come see us.  Thank you.


Displaying Review 101 - 120 of 215 in total