Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

1012 Reviews

98% Would Recommend
Latest Review 2 days ago

Reviews


SR
SUSAN R.
Oakland, CA
Jeep Compass
Verified Customer
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11/18/2018
Trustworthy and friendly service
We love that it is a family-owned business. Jack and Jay always remember us and always provide excellent service. We trust them completely with our cars. Thank you!
jack M. from Castro Valley Union 76 responded on 11/19/2018

Thanks for your business we both appreciate it
Jack and Jay


RB
RAYMOND B.
Castro Valley, CA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018
good service
have worked with them for many years always good customer service I will come back !
jack M. from Castro Valley Union 76 responded on 11/19/2018

Thanks Raymond for being a Loyal customer
Jack and Jay


DB
David B.
San Lorenzo, CA
Ford
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
David said this business did what he wanted them to do and they did it in a reasonable amount of time.
This review was collected via phone interview by Customer Research Inc.
jack M. from Castro Valley Union 76 responded on 11/19/2018

Thanks your kind words
Jack


CM
COLLEEN M.
Castro Valley, CA
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018
Great service!
Always great and reliable service at a reasonable rate.

TA
Terry A.
San Francisco, CA
Porsche Cayenne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Terry said his overall experience with this business was good.
This review was collected via phone interview by Customer Research Inc.

RC
ROBERT C.
Castro Valley, CA
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018
Great personalized service
Just bought a used car for my son and took it in for a thorough check. Jay and the team worked diligently to make sure it was in good shape. Appreciated the time and effort.
jack M. from Castro Valley Union 76 responded on 11/07/2018

Thank you for your business and kind works


SG
STEPHANE G.
Castro Valley, CA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018
Best in CV
Jay & the whole gang r very professional. U can trust the work they do. I been a customer for years & I recommend them .

RR
ROBERT R.
Oakland, CA
Audi A6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2018
Quick smog check
Went in to get a smog check, they were quick, friendly, and efficient, and they gave me a discount I hadn't expected, so what's not to like?. BTW, they are in fact a STAR certified station, despite this not being very apparent on their website, so you can take a car here with registration paperwork requiring a STAR station.

PB
PHYLANA B.
Oakland, CA
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2018
At Last It Passed!
Ongoing OBD II monitoring issues prevented 2002 Hyundai from passing smog. The Hyundai Dealership re-set the monitor and recommended CVU 76 to complete the drive cycle process (was too technical for me). From the first encounter with Jay he was positive, professional, upfront with pricing, and assured me that he could get the job done, just needed time. Jay’s team fixed the issue, smogged the car, secured the certificate, and even provided recommendations to prevent the issue from reoccurring. Every encounter was professional and I feel confident that CVU 76 will be a reliable auto repair resource in the future. Thanks Again CVU 76 Team!!!

JA
JACK A.
Castro Valley, CA
GMC Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2018
Excellent
I had a great experience at union 76. I was treated fairly and everyone was very professional.

LW
Leora w.
Oakland, CA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Leora said everything was great.
This review was collected via phone interview by Customer Research Inc.

JV
JUDY V.
Hayward, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018
General service and brakes
As always the issues were thoroughly explained and the cost involved with those issues and the work was completed in the timeline promised

TO
Tim O.
Pahrump, NV
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Tim said the business was able to get his vehicle in and out the same day, but they were a bit pricey.
This review was collected via phone interview by Customer Research Inc.

KW
KATHY W.
Oakland, CA
Toyota Yaris
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2018
2007 Yaris
I was looking for a good mechanic that I could take my car to anytime and that would be honest about my needs. I took it to the 76 station on Castro Valley Road. I was very pleased with the service on my car. It now runs like a new car, they only fixed what was needed but didn't do any work without my approval. They are honest, professional and very pleasant to work with. I highly recommend them for all your car needs. I will be going only to them in the future as well.
jack M. from Castro Valley Union 76 responded on 10/22/2018

Thank you for your business we all at castro vqlley 76 appreciate it.
Jay


LG
LUIS G.
Castro Valley, CA
Ford Econoline Wagon
Verified Customer
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10/19/2018
Thanks
Thank you.

DM
DENNIS M.
Hayward, CA
Volkswagen Passat
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018
99 VW Passat
Friendly professional courteous service without gouging on repair cost. They’ve been great helping to maintain my beloved Passat!
jack M. from Castro Valley Union 76 responded on 10/22/2018

Thank you Dennis for kind words
Jack and Jay


DC
DAWN C.
San Francisco, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018
Great job and excellent service!
My car broke down on the freeway the other day and had AAA tow it to this service station. Jay is very customer service driven and friendly. He went out of his way to make everything fast and convenient for me. My car is running smoothly again. Huge thanks to Jay and the entire team.

RW
Rajanee W.
Klamath Falls, OR
Chevrolet Metro
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Rajanee said the business was very considerate of her time. They met her needs and addressed her concerns. They had great customer service.
This review was collected via phone interview by Customer Research Inc.

DL
DAVID L.
Hayward, CA
Volvo C30
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018
David L
To having trust and providing good customer service are the keys for any retail business, particularly for car repairs professionals. And, both Jack and Jay exemplified at both ends .
jack M. from Castro Valley Union 76 responded on 10/17/2018

Thank you for your kind words we both appreciate the business.
Jack and Jay


SJ
SYLVIA J.
Castro Valley, CA
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018
Always professional
Always great service and friendly personnel. They stand by their work.