Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

957 Reviews

97% Would Recommend
Latest Review 4 days ago

Reviews


JV
JUDY V.
Castro Valley, CA
Dodge Durango
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2018
Oil change and brakes
Everything was done as it had been explained and it was done on time as promised.

Verified Customer
Sunnyvale, CA
BMW 3 Series
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/29/2018
Car Repairs
Initially, not good or pleasant reception upon entering the establishment. Later spoke with a very professional and patient technician by name Chris, gave me confidence to leave my vehicle. When called to check status, was actually "yelled at" by desk personnel in not understanding additional cost from original quote!! Not anxious to return visit as result.....condescending to women it seems. Therefore skepticism abounds in honesty of repair.....

MR
MARIA R.
San Leandro, CA
Nissan Quest
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018
Great service!
Always a great service with friendly and knowledgeable staff. They always explain the reason for any service which make me feel confident that any type of recommended car service is necessary.

DS
Dale S.
Livermore, CA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Dale said this business provides good service, they are very timely, and he appreciates them.
This review was collected via phone interview by Customer Research Inc.

DF
Delores F.
Oakland, CA
Lexus RX 330
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
Delores said the business is the best in terms of service. She has always been pleased. Whenever she questions anything, they are willing to look at it. Both Jay and Jack are very polite and she appreciates that. They are great.
This review was collected via phone interview by Customer Research Inc.

SM
Selby M.
Oakland, CA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018 Category: Service
Selby said the staff provides good service, and they are all very nice.
This review was collected via phone interview by Customer Research Inc.

PB
Patrick B.
Castro Valley, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018 Category: Service
Patrick said this business provided good service.
This review was collected via phone interview by Customer Research Inc.

FT
Frank T.
Castro Valley, CA
Dodge Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018 Category: Service
Frank said that the business has always been very good and has never let him down.
This review was collected via phone interview by Customer Research Inc.

RV
Ralph V.
Castro Valley, CA
Cadillac Eldorado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2018 Category: Service
Ralph said he had no problems as everything went smoothly.
This review was collected via phone interview by Customer Research Inc.

DL
DOROTHY L.
Dublin, CA
Toyota Celica
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018
Great Place to Go!
Every time I have issues with my car I bring it to Castro Valley Union 76. They are always super friendly and they are honest. I’ll keep coming back.

SJ
SHARON J.
Castro Valley, CA
Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2018
Honesty
Love Jay always willing to help you

MM
Manny M.
Castro Valley, CA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2018 Category: Service
Manny said the business gives prompt service and good work.
This review was collected via phone interview by Customer Research Inc.

KB
Kyle B.
Castro Valley, CA
Chevrolet S-10
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2018 Category: Service
Kyle said he appreciated the service at this business. They did a great job and they explained the situation well.
This review was collected via phone interview by Customer Research Inc.

CW
Cathy W.
San Leandro, CA
Nissan Versa Note
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2018 Category: Service
Cathy said that the business has always been able to help and they are great.
This review was collected via phone interview by Customer Research Inc.

YC
Yung C.
Hayward, CA
Nissan Murano
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/23/2018 Category: Service
Young said the service took longer than expected and the end cost was more than he expected.
This review was collected via phone interview by Customer Research Inc.
jack M. from Castro Valley Union 76 responded on 03/27/2018

Mr Yung we are so sorry that you felt this way, we called you everytime to let you know the progress at the same time you wanted to buy used parts, that normally takes more time, we did the best for your repairs, we are sorry if you feel that we did not finish the job on time also becuase you keep saying take your time/


PP
PATRICK P.
Castro Valley, CA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2018
Very Friendly and informative
great communication from Jack and his crew. Seam there is nothing they cannot repair.

MB
Mamta B.
Castro Valley, CA
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2018 Category: Service
Mamta said she went in for a smog text. She walked in and they took over. It was done within 45 minutes, and it was a smooth experience. The receptionist was very friendly and open.
This review was collected via phone interview by Customer Research Inc.

ML
Michael L.
Hayward, CA
Saab 9-5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2018 Category: Service
Michael said the business had great service and kept him informed.
This review was collected via phone interview by Customer Research Inc.

JJ
Jack J.
San Lorenzo, CA
Chrysler PT Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2018 Category: Service
Jack said the employees were super, fast, and provided good service.
This review was collected via phone interview by Customer Research Inc.

TP
Tony P.
Castro Valley, CA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2018 Category: Service
Tony said the business did a great job and they finished very quickly.
This review was collected via phone interview by Customer Research Inc.