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Cats Auto Repair

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(892 Reviews)
-100
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores
5.0
ReScore Average
-100
Net Promoter Score ®

Business Details

About

We are a family owned business here to serve our community. With over 100 combined years in the automobile industry you can count on us to provide you with the most professional and best care available. Our technicians are all ASE Certified Technicians who use the latest diagnostic equipment and information systems available. We are We are a family owned business here to serve our community. With over 100 combined years in the automobile industry you can count on us to provide you with the most professional and best care available. Our technicians are all ASE Certified Technicians who use the latest diagnostic equipment and information systems available. We are brothers and sisters, husbands and wives come in and ask and hopefully we won’t confuse you. You can be assured that you will receive personal, efficient, dependable service and the most reliable value for your dollar at CATS Auto Repair. ...more

Categories
Auto Repair, Repair Shop, Car Maintenance
Contact
(847) 891-8905

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Central Time (US & Canada)
685 W Wise Rd Schaumburg, IL 60193-3865
Cats Auto Repair's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(892 Reviews)

EI
gravatar
Edin I.
Schaumburg, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/16/2019
Incompetent crooks
I do most of the work on my car but I needed new tires with balancing and suspension alignment. I figured I will take it to a local place next to my work. Big mistake. I had them mount, balance tires and do the alignment (or they claimed). They run a "special" for alignment but don't provide a printout of before and after numbers. My car ended up pulling to the right even though it was driving fine before I took it there. The car was shaking above 50 mph after tires were changed. The balance was not done properly. I checked the tire pressure twice at home with 2 different gauges and it was 48 psi (tire max is 51). I couldn't believe my eyes. Luckily it was't a hot summer day. My wife could have had a blowout with 2 kids in the car. Normal pressures for my car are 30 psi front, 32 rear.
To top it off, they didn't reinstall the wheel caps on the car properly and one was completely missing.
I took the car to Firestone, had the balance and alignment done, and now it drives fine. Firestone people told me the alignment was off, and all 4 wheels had missing weights and were off balance. Tire pressures were 10-15 psi higher than normal and my car was at risk of blowout with new tires. Crooks at Cat Automotive had charged me for work they didn't do at all except mounting the tires.
If they screw up a simple job, imagine what would happen if they did something more involved on the engine and transmission.
Stay away from this place if you value your car and your life
Not Recommended
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