Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

1209 Reviews

ReScore Reviews™ (40)

ReScore
Overall Rating 4.5750013/5Overall Rating 4.5750013/5Overall Rating 4.5750013/5Overall Rating 4.5750013/5rating 4.5750013
Original
Overall Rating 2.358979/5Overall Rating 2.358979/5rating 2.358979rating 2.358979rating 2.358979
95% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


KK
Kevin K.
Scotland, CT
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Service
The "New and Improved" Central Auto Group - Kudos.
Central Hyundai notified me personally (via telephone, rather than mail) of a recent recall issue and we were able to knock it out that very day along with the vehicle's 2nd oil change under the maintenance plan. Delightful, professional and attentive are they ways to describe the staff at Central Hyundai Service including their technicians with whom I spoke. So far the "New and Improved" Central Auto Group dealerships are carrying their customer care mission forward with excellent feedback from me....and I am a tough person (very technical, skeptical and like many, I carry some less-than-stellar memories of past auto maintenance endeavors) for any dealership to receive praise. These are rare and well deserved accolades. However, we still have another 300,000 or so miles to continue the march. Keep up the great work~!
DONALD P R., Service Manager from Central Hyundai responded on 01/21/2019

Kevin, Thank you for the review. We hope to see you for years to come.
Central Hyundai Service Team


Verified Customer
Lisbon, CT
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
oil change
first oil change new vehicle. i was in and out in 30 minutes
DONALD P R., Service Manager from Central Hyundai responded on 01/21/2019

Thank you for taking the time and filling out the survey. We hope to see you again.
Central Hyundai Service Team


WC
Walter C.
Moosup, CT
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
oil change service
good service fast service.
DONALD P R., Service Manager from Central Hyundai responded on 01/18/2019

Walter, Always good to see you. Hope all is well.
Central Hyundai Service Team


Verified Customer
Norwich, CT
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
They are so friendly
They were so fast and so amazing
DONALD P R., Service Manager from Central Hyundai responded on 01/18/2019

Thank you for taking th time and filling out the survey. We hope to see you again for your next service.
Central Hyundai Service Team


SG
Sharon G.
Central Village, CT
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Central auto
Very very satisfied with Central Auto.
DONALD P R., Service Manager from Central Hyundai responded on 01/18/2019

Sharon, Thank you for taking the time and filling out the survey. We are looking foreword to seeing you again soon.
Central Hyundai Service Team


Verified Customer
Plainfield, CT
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Recall
Got a phone call,got to it right away,great service.
DONALD P R., Service Manager from Central Hyundai responded on 01/18/2019

Thank you for taking the time and filling out the survey. Hope to see you again soon.
Central Hyundai Service Team


DI
Donna I.
Moosup, CT
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Great
GREAT and easy
DONALD P R., Service Manager from Central Hyundai responded on 01/18/2019

Donna, Thank you for filling out the survey, We are looking foreword to seeing you and your Sonata for the next service.
Central Hyundai Service Team


Verified Customer
Willington, CT
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Great service
They are always friendly and fast. The waiting room is comfortable but they work quickly so I’ve never been there for long, and I know my car is being travesties well by their mechanics.
DONALD P R., Service Manager from Central Hyundai responded on 01/18/2019

Thank you for taking the time and filling out the survey. We hope to see you again soon.
Central Hyundai Service Team


Verified Customer
Canterbury, CT
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019 Category: Service
Friendly service
Service department was friendly and provided excellent service
DONALD P R., Service Manager from Central Hyundai responded on 01/14/2019

Thank you for the 5 star rating. Looking foreword to seeing you again soon.
Central Hyundai Service Team


TA
Theresa A.
Hanover, CT
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019 Category: Service
OLG/Tire Rotation
I love coming to these men and women! They really do a great job and personally treat me very well. It’s also nice to b rembered as a repeat customer as they are truly interested in more than just my car.
Thanks.
DONALD P R., Service Manager from Central Hyundai responded on 01/14/2019

Theresa, Alway good to see you. Hope all is well. We will see you and your Elantra for the next service.
Central Hyundai Service Team


CB
Cheryl B.
Plainfield, CT
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Kind and Polite
I was very happy with the service and the time that it took.......
DONALD P R., Service Manager from Central Hyundai responded on 01/14/2019

Cheryl, Thank you for taking the time and filling out the survey. We hope to see you again for the next service on your Elantra.
Central Hyundai Service Team


SB
Steven B.
Dayville, CT
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
great
Ready to buy my 3rd Hyundai
DONALD P R., Service Manager from Central Hyundai responded on 01/12/2019

Steven, Thank you for taking the time and filling out the survey. We are happy to hear you are ready to get your 3rd Hyundai!! see you soon
Central Hyundai Service Team


DN
David N.
Canterbury, CT
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
always looking out for my best interest.
5 star service.
DONALD P R., Service Manager from Central Hyundai responded on 01/11/2019

Dave, Thank you for taking the time and filling out the survey. We are here to help you any time you need it.
Central Hyundai Service Team


Verified Customer
Canterbury, CT
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
personal service
Great customer service
DONALD P R., Service Manager from Central Hyundai responded on 01/11/2019

Thank you for the 5 star review, Hope all is well
Central Hyundai Service Team


RN
Ryan N.
Plainfield, CT
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Central auto
Always very pleased with central auto group. Don Rand, the service manager, always makes sure my car is taken care of and ready before he said it would be. Good group of guys working in the shop, they know what they’re doing in there. I won’t take my car anywhere else.
DONALD P R., Service Manager from Central Hyundai responded on 01/10/2019

Ryan, Thank you for the kind words and the 5 star rating. We are looking foreword to seeing you again for your next service.
Central Hyundai Service Team


DW
David W.
Jewett City, CT
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019 Category: Service
service of 2018 Elantra
Customer service is outstanding and they are quick friendly and curtious.
DONALD P R., Service Manager from Central Hyundai responded on 01/07/2019

Dave, Thank you for taking the time and filling out the survey. We hope to see you again soon.
Central Hyundai Service Team


Verified Customer
Moosup, CT
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019 Category: Service
The service department always takes care if any problem as quickly and courteously as possible.
The entire staff at Central Hyundai are always helpful and informative. We have had good experiences overall, and this is our second Hyundai leased there.
DONALD P R., Service Manager from Central Hyundai responded on 01/07/2019

Thank you for taking the time and filling out the survey.
Central Hyundai Service Team


RF
Richard F.
Moosup, CT
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019 Category: Service
2011 Sonata Recalls
I Had to bring in my 2011 Hyundai Sonata for a couple of recalls and when it was completed the service manager Don , said that my rear brakes needed to be replaced and they could do it right now. I said to do the work and they were so polite and accommodating. I knew the brakes were making a grinding noise and needed attention.
DONALD P R., Service Manager from Central Hyundai responded on 01/07/2019

Richard, Thank you for taking the time and filling out the survey. We hope to see you again for further work needed. Thank you
Central Hyundai Service Team


DT
Dana T.
Danielson, CT
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019 Category: Service
great service
close and good service
DONALD P R., Service Manager from Central Hyundai responded on 01/07/2019

Dana, Thank you for the 5 star review. We are looking foreword to seeing you for the next service.
Central Hyundai Service Team


ED
Eva D.
Canterbury, CT
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/01/2019 Category: Service
Great customer service
Great experience with the service team.
DONALD P R., Service Manager from Central Hyundai responded on 01/02/2019

Eva, Thank you so much for taking the time and filling out the survey. We hope to see you again soon.
Central Hyundai Service Team