Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8
4.8

( 1477 Reviews )

ReScore Reviews™ (49)

ReScore
Overall Rating 4.5918347/5Overall Rating 4.5918347/5Overall Rating 4.5918347/5Overall Rating 4.5918347/5rating 4.5918347
Original
Overall Rating 2.40816/5Overall Rating 2.40816/5rating 2.40816rating 2.40816rating 2.40816
96% Would Recommend
100% Business Response
Latest Review about 16 hours ago

Reviews


AG
Alan G.
Danielson, CT
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
Customer service
Staff is always friendly, never have to wait.
CHELSAE R D. from Central Hyundai responded on 09/11/2019

Hello!
Thank you so much for taking the time to fill out our survey and for the five star review!
We look forward to seeing you again for service on your Hyundai.
Warmest Wishes,
Central Hyundai Service Team


KP
Kathleen P.
Gales Ferry, CT
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
.
.
CHELSAE R D. from Central Hyundai responded on 09/11/2019

Hello!
Thank you so much for taking the time to fill out our survey and for the five star review! 
We look forward to seeing you again for service on your Hyundai. 
Warmest Wishes, 
Central Hyundai Service Team


CP
Charles P.
Plainfield, CT
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Convenient, and work preformed!
Love when you call for a appointment, they ask you what is the best time that can have to bring my car in. They also preform all items that I need to be addressed at that time. The service personal are also great, time I wait is also short, and all around a great service department!!!!
CHELSAE R D. from Central Hyundai responded on 09/10/2019

Hello!
Thank you so much for taking the time to fill out our survey and for the five star review! 
We look forward to seeing you again for service on your Hyundai. 
Warmest Wishes, 
Central Hyundai Service Team


RA
Richard A.
Pomfret, CT
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2019 Category: Service
Service
Wonderful to be greeted with a smile. Chelsie always helpful and caring.
CHELSAE R D. from Central Hyundai responded on 09/10/2019

Richard, 
Thank you so much for taking the time to fill out our survey and for the five star review! 
It is always a pleasure speaking with you when you come in for service. 
I look forward to seeing you again for service on your Hyundai. 
Warmest Wishes, 
Chelsie 
Central Hyundai Service Team 


JY
Jay Y.
Moosup, CT
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2019 Category: Service
Central Hyundai Service
The service department staff are friendly, knowledgeable and extremely helpful. While waiting for our repairs Chelsea was very supportive through the whole process. She assisted us very quickly with getting a loaner car and answered all of our questions. We are extremely happy with the attention and service we received.
CHELSAE R D. from Central Hyundai responded on 09/10/2019

Jay, 
Thank you so much for taking the time to fill out our survey, for the five star review and for you kind words. 
I'm very happy I was able to make the whole process as smooth for you as possible. Please let me know if there is anything I can do for you in the future. 
Warmest Wishes, 
Chelsae 


Verified Customer
Preston, CT
2019 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2019 Category: Service
Service
Excellent service
CHELSAE R D. from Central Hyundai responded on 09/09/2019

Hello!
Thank you so much for taking the time to fill out our survey and for the five star review! 
We look forward to seeing you again for service on your Hyundai. 
Warmest Wishes, 
Central Hyundai Service Team 


Verified Customer
Plainfield, CT
2017 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/09/2019 Category: Service
Incorrect part ordered
The incorrect part was ordered through the parts department therefore I could not have my vehicle serviced until a later date when the correct part came in.
Tim L. from Central Hyundai responded on 09/10/2019

Ryan
Ive been trying to contact you to talk about this review and parts issue we had. I am hoping the complementary oil change and tire rotation I gave you makes up for the inconvenience of the wrong part coming in. Some times things are just out of our hands. All we can do is try to make good on it when something goes wrong. I hope to see you in for service in  the future and I'm hoping you can provide me with a re-score if possible. 

Chelsae
Hyundai Service Writer.  


KK
Katherine K.
Oakdale, CT
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2019 Category: Service
Helpful and pleasant
It’s always nice going back to my dealer to get an oil change. They’re always so helpful and pleasant. I’m in and out and my whole family purchases from this dealer so everyone comes and talks to me. Always a nice experience. 10/10 would recommend
CHELSAE R D. from Central Hyundai responded on 09/09/2019

Katherine,
Thank you so much for taking the time to fill out our survey, for the five star review and for your kind words. 
We look forward to seeing you again for service on your Hyundai.
Warmest Wishes, 
Chelsae
Central Hyundai Service Team


Verified Customer
Charlestown, RI
2017 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2019 Category: Service
Excellent as always
Good people - great service
CHELSAE R D. from Central Hyundai responded on 09/03/2019

Hello! 
Thank you so much for taking the time to fill out our survey and for the five star review. 
We look forward to seeing you again for service on your Hyundai.
Warmest Wishes, 
Central Hyundai Service Team


Verified Customer
Lisbon, CT
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2019 Category: Service
recall
I had an issue with a hyundai recall. The service dept. got me right in and fixed the issue. Thank you so much for everything
CHELSAE R D. from Central Hyundai responded on 09/03/2019

Hello! 
Thank you so much for taking the time to fill out our survey and for the five star review. 
We look forward to seeing you again for service on your Hyundai.
Warmest Wishes, 
Chelsae
Central Hyundai Service Team


VH
Victoria H.
Plainfield, CT
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2019 Category: Service
Helpful
Thanks for being speedy and knowledgeable!
CHELSAE R D. from Central Hyundai responded on 09/03/2019

Victoria, 
Thank you so much for taking the time to fill out our survey and for the five star review. 
I'm so glad we were able to help you in such a timely manor. Please let me know if I can do anything for you in the future, and I hope we see you again for service on your Kona. 
Warmest Wishes,
Chelsae 


AA
Anthony A.
Dayville, CT
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
Great Job
AJ and Chelsea in service were amazing
CHELSAE R D. from Central Hyundai responded on 08/28/2019

Hi Anthony! 
Thank you so much for taking the time to fill out our survey and for the five star review. We really really appreciate it. 
I hope we see you again for service on your Hyundai! 
Warmest Warmest, 
Chelsae and AJ


KC
Kenneth C.
Sterling, CT
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/26/2019 Category: Service
Close to home.
I went in for a recall. I assume that everything was fixed properly.
CHELSAE R D. from Central Hyundai responded on 08/27/2019

Hello!
Thank you for taking the time to fill out our survey. We appreciate the feedback.  
We performed two different recalls for you when you came in for service as I explained to you. One was to do with the wiring inside the center console for the air bag control unit, and the other was a software update for the sensor that monitors engine noise. If you have any questions about the service performed please feel free to call me. 
Warmest Wishes! 
Chelsae 
Central Hyundai Service Department 


LB
Lisa B.
Canterbury, CT
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2019 Category: Service
Love my Hyundai
Service Department is excellent, great communication.
CHELSAE R D. from Central Hyundai responded on 08/27/2019

Lisa, 
Thank you so much for taking the time to fill out our survey, for the five star review and for your kind words.
We look forward to seeing you again for service on your Hyundai! 
Warmest Wishes, '
Chelsae 
Central Hyundai Service Team 


JW
James W.
Putnam, CT
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019 Category: Service
Efficient operation
Check in is quick and easy, all work and any recommendations are explained in detail. Staff is friendly.
CHELSAE R D. from Central Hyundai responded on 08/23/2019

Hello
Thank you so much for taking the time to fill out our survey and for the five star review. 
We look forward to seeing you again for service on your Hyundai.
Warmest Wishes,   
Central Hyundai Service Team


SC
Susan C.
Jewett City, CT
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019 Category: Service
Lease servicing
Hard to put into a few words, but, I only bring my Hyundai Elantra to the dealership for service. Easy to get an appointment and work done in a timely manner. Service Dept . personnel are friendly and keep you up on the needs of your vehicle when necessary.
CHELSAE R D. from Central Hyundai responded on 08/23/2019

Hello
Thank you so much for taking the time to fill out our survey and for the five star review. 
We look forward to seeing you again for service on your Hyundai.
Warmest Wishes, 
Central Hyundai Service Team


Verified Customer
Wauregan, CT
2017 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/21/2019 Category: Service
Service department
I payed for oil change and tire rotation. My tires were not rotated I have a Gouge in 1 tire and it's still on the same side and place.
CHELSAE R D. from Central Hyundai responded on 08/27/2019

Hello. 
I have tried to reach out to you a couple of times regarding your survey and comments. 
I would really like to resolve this and put your concerns to rest. 
Please call me at 860-564-4014. 
Warmest Wishes!  
Chelsae 


Verified Customer
Plainfield, CT
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
quality service
Quick, affordable service at a fair price. Staff are friendly and professional.
CHELSAE R D. from Central Hyundai responded on 08/21/2019

Hello
Thank you so much for taking the time to fill out our survey and for the five star review. 
We look forward to seeing you again for service on your Hyundai.
Warmest Wishes, 
Chelsae  
Central Hyundai Service Team


WD
William D.
Groton, CT
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Service
Survey
Always honest, up to date on all needed services. Takes time to listen to all concerns and questions.
CHELSAE R D. from Central Hyundai responded on 08/20/2019

Hi Bill! 
Thank you so much for taking the survey for me again! 
You guys rock!!! 
I'll see you guys for your next service! 
Chelsae


FH
Flora H.
Danielson, CT
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2019 Category: Service
Service was great as usual!!
Thank you for always giving us good customer service!!!!
CHELSAE R D. from Central Hyundai responded on 08/19/2019

Flora, 
Thank you sooo much for filling our my survey again, and for your always kind words! 
It is always a pleasure seeing you and your husband when you come in for service. 
Warmest Wishes, 
Chelsae