ReScore Reviews™ (49)
Thank you very much for taking the time to fill our our survey and for the five star review.
We apologize for you experience with the sales department. Thank you for continuing to use us for service on your Hyundai!
We hope yo see you again.
Central Hyundai Service Team
After reading your review, I would love the opportunity to speak with you about your experience here at central Hyundai, and see if I can resolve your complaint about the low fuel mileage your experiencing with your 18 Elantra. There are a few things that can be done to help increase fuel mileage, but I would need a few questions answered about the vehicles maintenance history first.
My apologies for the experience you had during your visit here at the service center, and I hope that you and I get a chance to speak so I may have the opportunity to try and resolve your concern.
I have left you a voice mail on your phone with my contact info, and I hope to hear from you soon.
Have a great evening, and thank you for being a valued customer of Central Hyundai.
Fixed Operations Director
Central Auto Group
I DO NOT AGREE with your Terms of Service!
Hello Mr and Mrs Smith,
It was a pleasure speaking to you today about your recent visit. I am glad to hear that my staff took very good care of you as well as be professional through out your visit. We look forward to installing your control arm and alignment on wednesday. Thank you again for taking the time to talk to me and adress all of your concerns.
Thank you so much for taking the time to fill out our survey and for giving our service department a great review.
I do apologize for you unfortunate sales experience. I greatly appreciate you still coming here for service on your Tucson and knowing that we are individual departments.
It is always a pleasure seeing you for service and I do hope we see you again.
Chelsae - Central Hyundai Service
Customer service = Poor
I apologize for the recent poor service you have received judging by the two survey scores we have received. I attempted to give you a call to discuss this further to find out what exactly happened that deserved a low score. Could you please give me a call back at your convenience 860-564-4014. Thank You in advance.
We were hoping that you would contact us so we could discuss a resolution to your concern. If you would still be interested in discussing your service visit, we would love the opportunity to resolve your concern.
We hope to hear from you soon.
Thank you for being a valued customer of Central Hyundai Service.
Hyundai Service Management.
Great to see you again. Thank you for choosing Central Hyundai to service your vehicle. Well see you at your next scheduled service.
Hyundai Service Team
In the past month my daughter bought a new car there, she was given the run around and lied to... She now has her vehicle which wont see Central again!
I have tried to reach out to you a couple of times regarding your survey and comments.
I would really like to resolve this and put your concerns to rest.
Please call me at 860-564-4014.
We apologize for the miss communication when your vehicle was in for service and the lack of a car wash.
As stated before we would be happy to verify the complete service was done for you at your convenience with an additional free car wash.
Please let us know if there is anything else we can do for you.
Central Hyundai Service Team
Thank you so much for taking the time to fill out our survey, and I greatly appreciate the five star review even though you were not happy with your sales expedience.
I hope we see you again for service.
Great to see you again Darien. Thanks for the 5 star review. Well see you at your next service.
Hyundai Service Team
Thank you for emailing me back. As discussed, here is the re score response. Thank you for being a valued customer.
This concern with your vehicle is not your everyday vehicle issue. Currently we have spent several hours on this and possibly have found it. We will find out when you come in to drive it with a tech. We have also provide you with alternative transportation at no charge. The enterprise deposit is 100% refunded when the rental is returned. Your frustration is understandable, but the advisor and the techs are working very hard to figure this out for you. You are a valued customer here at the dealership and I hope you don't let this unusual noise that were chasing stop you from coming in for normal service. If there is something you would like to discuss, or you need assistance with anything, please don't hesitate to call me. I will do anything in my power to assist you. Just know were chasing a unusual noise that is nothing short of uncommon. But we will figure it out.
With that said, I hope you can re-score this review more fairly now that some explanation has been presented.
I look forward to hearing from you.
Thank you for taking the time to fill out our survey, thank you for the five start review, and for not holding my skills and customer service against your unfortunate sales experience.
I try very hard on a day to day basis to do the best I can for my customers and to treat them the way I would expect to be treated bringing my own vehicle in for service.
I hope we will see you again in the future for Service.
Chelsae - Central Hyundai Service Department
Please accept our apologies for the experience you had at this service visit. Please contact me so we can arrange a resolution for your vehicles issue. There will be no charge for this, your vehicle is still under warranty, also I will process a refund for you for the fuel injection service that did not fix your vehicle. if an outside service center happens to scan the vehicle, please do not let them clear the code. it is important that the light be on, and or the code is stored.
I give you my commitment that if you contact me and set an appointment with me, i will ensure a master tech performs the diagnostic's on the vehicle, it will be repaired correctly, and it will be at no charge to you.
I look forward to hopefully hearing back from you so we can resolve your complaint.
Please contact me at your earliest convienence so we can discuss your concerns and arrange a resolusion. You have my commitment that if you come back, that it will go to a master tech for proper diagnostics. While IT is a part of todays auto diagnostics, it also takes old fashion mechanics to tie it all together. We do have master technicians that can resolve your concerns. There will be no charge for this repair, and your rental refund has been processed from your original visit. Please allow us to earn your trust back.
I look foward to hopfully hearing back from you.
I do apologize for the time it took to service your car. Oil changes do take between 45 minutes and an hour due to all the extra services we provide that come along with the oil change. We provide a full complimentary multi point inspection, check and top off all fluids, reset tire pressures and rotate tires if necessary, and test batteries on every vehicle that comes into our shop. If oil changes took 20 minutes we would not be able to provide those services to our customers. And we strive to be the best.
That being said there is always room for improvement and we will definitely work towards making sure our team flows smoothly so that your oil change is done in a timely manor.
I do hope we see you again for service on your Hyundai.
Chelsae & Central Service Hyundai Team
I have tried to reach out to you in order to resolve this. I have not been sucessfull in doing so.
Please contact me at your earliest convenience as I do want to fix this and make the situation right.
I can be reached at 860-564-4014
Chelsae - Central Hyundai Service Team
Walter, Thank you for taking the time and filling out the survey. We hope to see you again soon.
Central Hyundai Service Team