Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

1785 Reviews

ReScore Reviews™ (34)

ReScore
Overall Rating 4.5588241/5Overall Rating 4.5588241/5Overall Rating 4.5588241/5Overall Rating 4.5588241/5rating 4.5588241
Original
Overall Rating 2.17647/5Overall Rating 2.17647/5rating 2.17647rating 2.17647rating 2.17647
96% Would Recommend
100% Business Response
Latest Review about 4 hours ago

Reviews


Anonymous avatar
Verified Customer
Scottsdale, AZ
2014 Hyundai Sonata Hyb
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Hyundai does a great job.
The service department at this location does a wonderful job.

Anonymous avatar
Verified Customer
Scottsdale, AZ
2013 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Great Service
Justin was a terrific service advisor.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/19/2018 Category: Service
Long Oil Change
5 hours for an oil change and 2 bulbs changed. I made an appointment ahead of time. Need I say more?
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MATTHEW T. from Chapman Hyundai Scottsdale responded on 06/19/2018

Thank you for taking my call I would like to say I am sorry for the concerns with the estimate and the time the vehicle was here for service.  I have put notes in our system for your next service.  Thank you for discussing this with me and if you ever need to reach out to speak with me feel free to.  Matt Trader 480-425-5992


AT
Alfred T.
Mesa, AZ
2011 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Nusance Surveys
With the plethora of businesses requesting reviews after standard services, performed as expected, the surveys have become a nuisance, which in the long run (and even the short), is tending clients to degrade their evaluations, enough to negate them unfairly.
If I didn't have a good (expected) experience I wouldn't hesitate to let the business know, but when standard service is offered and delivered, that isn't a cause for general celebration. It seems continued loyalty to a business is the most profound indication of loyaly and or satisfaction, after which surveys degrade the job done with its pervasive begging for applause!
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MATTHEW T. from Chapman Hyundai Scottsdale responded on 06/19/2018

Agreed.  I do however thank you for taking the time to provide this review.  


Anonymous avatar
Verified Customer
Mesa, AZ
2015 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Service Department
Gary was very good in getting me in and out in a timely manner.
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MATTHEW T. from Chapman Hyundai Scottsdale responded on 06/18/2018

Thank you for the 5 star review.


Anonymous avatar
Verified Customer
Phoenix, AZ
2018 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Okay
Okay
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MATTHEW T. from Chapman Hyundai Scottsdale responded on 06/14/2018

Thank you for the 5 star review.


TM
Thomas M.
Fountain Hills, AZ
2012 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Dad
Excellent and timely work don’t on a 60k update
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MATTHEW T. from Chapman Hyundai Scottsdale responded on 06/14/2018

Thank you for the 5 star review.


Anonymous avatar
Verified Customer
Phoenix, AZ
2013 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
SERVICE
Great job!
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MATTHEW T. from Chapman Hyundai Scottsdale responded on 06/14/2018

Thank you for the 5 star review.


DM
Dennis M.
Scottsdale, AZ
2012 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Periodic Service 6/9/2018
I have used Chapman Hyundai Scottsdale service department since I purchased my Accent 5-door in 2011. I am very happy with the service provided as I have had no failures with my car over 84K miles of driving. The service department is knowledgeable, friendly, prompt and the cost is reasonable (for the reliability I have experienced the past 7 years).
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MATTHEW T. from Chapman Hyundai Scottsdale responded on 06/13/2018

We thank you for the great review.


AS
Ashleigh S.
Scottsdale, AZ
2016 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Great service
Justin and Gary are great. Really appreciate their honestly and willingness to go the extra mile.
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MATTHEW T. from Chapman Hyundai Scottsdale responded on 06/12/2018

Thank you for the 5 star review.


Anonymous avatar
Verified Customer
Mesa, AZ
2012 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
quality care - quality service
Convenient hours of service for me. Courteous, knowledgeable service associate. Service completed sooner than expected.
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MATTHEW T. from Chapman Hyundai Scottsdale responded on 06/12/2018

Thank you for the 5 star review.


DL
Diane L.
Cottonwood, AZ
2007 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Great service
Gary was very professional and courteous. He kept me informed of the status of my vehicle. Great Service!
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MATTHEW T. from Chapman Hyundai Scottsdale responded on 06/11/2018

Thank you for the 5 star review.


JB
Joshua B.
Paradise Valley, AZ
2015 Hyundai Genesis Co
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Excellent Fast and Professional Service
The service was scheduled quickly. The communication was clear, concise, timely, and the work was expertly performed. My service advisor and the entire team are without question industry exemplars!

Thanks
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MATTHEW T. from Chapman Hyundai Scottsdale responded on 06/11/2018

Thank you for the 5 star review.


BR
Brian R.
Paradise Valley, AZ
2013 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Fast and efficient service
I had a battery die suddenly, got a jump start and took it to the dealer to diagnose and get my scheduled servicing. In less than an hour, they had a new battery in and did my oil change and other scheduled maintenance.
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MATTHEW T. from Chapman Hyundai Scottsdale responded on 06/11/2018

Thank you for the 5 star review.


MP
Maureen P.
Scottsdale, AZ
2012 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Great service
Very helpful service rep.
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MATTHEW T. from Chapman Hyundai Scottsdale responded on 06/07/2018

Thank you for the 5 star review.


MC
Meghan C.
Glendale, AZ
2017 Hyundai Ioniq Hybr
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Fast and Friendly
My service tech was very polite and took an extra step to have my windows cleaned after I mentioned my 3 large dogs often ride in the car with me. The service was completed in under the quoted time.
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MATTHEW T. from Chapman Hyundai Scottsdale responded on 06/07/2018

Thnak you for the great review.


KP
Kathleen P.
Scottsdale, AZ
2014 Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/04/2018 Category: Service
Unsure if problem is fixed
Cannot say at this time, because Chapman still working on problem.
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MATTHEW T. from Chapman Hyundai Scottsdale responded on 06/05/2018

Thank you for the great feedback.


DH
Deserie H.
Mesa, AZ
2017 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
service was fast and friendy
I came in early for appointment, they got me in and done very quickly and very pleasant. All the dealership employees were friendly and greeted us as they walked by.
Gary P. from Chapman Hyundai Scottsdale responded on 06/04/2018

Thank You for the great review!


TH
Tianna H.
Mesa, AZ
2018 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Car wash
I love the free car washes and shuttle service.
Gary P. from Chapman Hyundai Scottsdale responded on 06/04/2018

Thank You for the review!


LG
Lindsay G.
Scottsdale, AZ
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
service/sales
I only go to this Hyundai bc it is the best.
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MATTHEW T. from Chapman Hyundai Scottsdale responded on 06/05/2018

Thank you for the 5 star review.


DS
Donnell S.
Gilbert, AZ
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2018 Category: Service
Service department
I do appreciate the genuine customer service as well as the accommodating response to my inquiries and request.
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MATTHEW T. from Chapman Hyundai Scottsdale responded on 06/05/2018

Thank you for the 5 star review.