I've known Charlie and his wife/shop secretary, Cathy, for many, many years. Charlie has always been straight-forward with me, "telling it how it is", and extremely honest ever since I took my first car to him. Before that and up until recently, he took care of my dad's as well as my entire family's cars. I have never met a mechanic more capable or knowledgeable as Charlie and his staff are to treat my car's many ailments. They treat you like family, and I am NEVER going anywhere else for my car's needs.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.