Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

2712 Reviews

ReScore Reviews™ (26)

ReScore
Overall Rating 4.2307704/5Overall Rating 4.2307704/5Overall Rating 4.2307704/5Overall Rating 4.2307704/5rating 4.2307704
Original
Overall Rating 2.1923077/5Overall Rating 2.1923077/5rating 2.1923077rating 2.1923077rating 2.1923077
95% Would Recommend
100% Business Response
Latest Review about 6 hours ago

Reviews


LD
Latoya D.
Suffolk, VA
2018 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Awesome
Best services rep ever

AP
Anthony P.
Norfolk, VA
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
excellent
excellent service
Huy V. from Checkered Flag Hyundai responded on 06/22/2018

Thank you for taking our survey and the stars ! We appreciate your business and look forward to your next visit.

Huy Vo
Hyundai Service Consultant
757-490-1111 ext 4434

HT
Hannah T.
Pikeville, KY
2011 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Great Service!
I had a great experience at this dealership! I was on vacation and had had problems on the way there due to a recall problem (that I had “fixed” at a different dealership previously.). I called this dealership and they told me they would fit me in ASAP, and they did! I had my car fixed for the ride home in less than 3 hours. Great customer service, especially my associate Mario!
MARIO K., Assistant Service Manager Checkered Flag Hyundai from Checkered Flag Hyundai responded on 06/22/2018

Thank you Hannah for the 5 star review and responding to my survey! I hope your trip back was good! I look forward to making every service 5 STAR ! We will see you next summer!
Sincerely,
Mario Kaspar
Assistant Service Manager
Checkered Flag Hyundai


SS
Shaun S.
Virginia Beach, VA
2016 Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2018 Category: Service
Vb Hyundai
Good dealership but I'm hoping the new dealership site will have much better parking.
5b83be23eafd3912a7ce9782aa6c97cf?s=28
Nelson S. from Checkered Flag Hyundai responded on 06/22/2018

Thank you for your 4 star review!



 

Nelson M Sales
Hyundai Service Consultant
757-490-1111 ext 4435


Anonymous avatar
Verified Customer
Virginia Beach, VA
2012 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
excellent service
excellent customer service, experienced mechanics, reasonable prices
Jolynn D., Assistant Service Manager from Checkered Flag Hyundai responded on 06/22/2018

Good morning. Thnak you for responding to my survey. I appreciate your business and kind words. I look forward to taking care of your future vehicle needs in FIVE STAR fashion. Have a wonderful weekend!!!

JoLynn Dye

GC
Gregory C.
Virginia Beach, VA
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Maintinance completed on time and with no cost, whats not to like!
Got me in and out quickly for state inspection and oil change in about an hour with no problems. Excellent service!
MARIO K., Assistant Service Manager Checkered Flag Hyundai from Checkered Flag Hyundai responded on 06/22/2018

Thank you for the 5 star review and responding to my survey! Checkered Flag and I appreciate your business! I look forward to making every service 5 STAR!
Sincerely,
Mario Kaspar
Assistant Service Manager
Checkered Flag Hyundai


SC
Suzette C.
Virginia Beach, VA
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Like I was the only customer.
It was a safety issue that required a simple tightening of a nut and I was on my way. What a great and unexpected turn around.
Amanda W H., Service Manager from Checkered Flag Hyundai responded on 06/22/2018

Thank you so much for your 5 star review!

Amanda Hayslett
Hyundai Service Manager
757-490-1111 ext 4439

JM
Javonya M.
Chesapeake, VA
2015 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Ratings
Customer service! !!
Amanda W H., Service Manager from Checkered Flag Hyundai responded on 06/22/2018

Thank you so much for your 5 star review!

Amanda Hayslett
Hyundai Service Manager
757-490-1111 ext 4439

TM
Tania M.
Virginia Beach, VA
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
My place to go for the last 6 years.
Ever since I bought my Sonata I been taking my car to them for maintenance or repair needed. Sometimes I show up without having an appointment but they always help me out and they do with a great attitude.
Amanda W H., Service Manager from Checkered Flag Hyundai responded on 06/21/2018

Thank you so much for your 5 star review!

Amanda Hayslett
Hyundai Service Manager
757-490-1111 ext 4439
Jolynn D., Assistant Service Manager from Checkered Flag Hyundai responded on 06/21/2018

Good morning. Thank you for responding to my survey. I appreciate your business and look forward to taking care of your future vehicle needs in FIVE STAR fashion. Have a great day!!!

JoLynn Dye

DV
Diane V.
Virginia Beach, VA
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
MARIO MARIO MARIO!!!!!!!!!!!!!!!!!!!!
Mario is the best :) Always friendly, helpful and professional.
Amanda W H., Service Manager from Checkered Flag Hyundai responded on 06/21/2018

Thank you so much for your 5 star review!

Amanda Hayslett
Hyundai Service Manager
757-490-1111 ext 4439

JA
Jesita A.
Norfolk, VA
2016 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Excellent Service!
As always, HYUNDAI was quick and efficient. They have the best representatives (Thanks Mario :) ) I got a flat tire on my way to work and had to call road side assistance for a two. RS got there SUPER fast. The gentleman was very nice and patient. Then Mario got me TWO brand new tires replaced and I was able to get all of this done before lunch. AMAZING customer service as always!
Amanda W H., Service Manager from Checkered Flag Hyundai responded on 06/21/2018

Thank you so much for your 5 star review!

Amanda Hayslett
Hyundai Service Manager
757-490-1111 ext 4439

SH
Sharon H.
Virginia Beach, VA
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Service check for air conditionerf
The service representative Nelson was courteous, informative, very helpful. The service technicians did a thorough check on the air conditioning. I now have a pleasantly cool car for the summer heat.
Amanda W H., Service Manager from Checkered Flag Hyundai responded on 06/21/2018

Thank you so much for your 5 star review!

Amanda Hayslett
Hyundai Service Manager
757-490-1111 ext 4439

Anonymous avatar
Verified Customer
Virginia Beach, VA
2014 Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2018 Category: Service
Great Experience So Far
I recently purchased a preowned Hyundai from a friend who bought directly from Checkered Flag. Because they had been taking their car to the dealership for all maintenance, I've also taken it there since acquiring the vehicle. I've had a very pleasant experience so far.
Amanda W H., Service Manager from Checkered Flag Hyundai responded on 06/21/2018

Thank you for your 4 star review!

Amanda Hayslett
Hyundai Service Manager
757-490-1111 ext 4439

SD
Stacey D.
Chesapeake, VA
2016 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
The people
They are all friendly ready to help with whatever you need. work was done in a timely manner
Amanda W H., Service Manager from Checkered Flag Hyundai responded on 06/21/2018

Thank you so much for your 5 star review!

Amanda Hayslett
Hyundai Service Manager
757-490-1111 ext 4439

HB
Heidi B.
Virginia Beach, VA
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
30,000 mile check
in and out faster than i needed it to be...car runs better than ever!
Amanda W H., Service Manager from Checkered Flag Hyundai responded on 06/21/2018

Thank you so much for your 5 star review!

Amanda Hayslett
Hyundai Service Manager
757-490-1111 ext 4439

VO
Victor O.
Virginia Beach, VA
2014 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Santa Fe 45k Service
Being able to schedule service when it fits my schedule is priceless. Knowing I can get it done in an afternoon with no surprises gives me confidence in knowing I made the right choice inHyundai and Checkered Flag. Thank you!
Amanda W H., Service Manager from Checkered Flag Hyundai responded on 06/21/2018

Thank you so much for your 5 star review!

Amanda Hayslett
Hyundai Service Manager
757-490-1111 ext 4439

TO
Thomas O.
Virginia Beach, VA
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
service
great service
Jolynn D., Assistant Service Manager from Checkered Flag Hyundai responded on 06/21/2018

Good morning. Thank you for responding to my survey. I appreciate your busines and kind words. I look forward to taking care of your future vehicle needs in FIVE Star fashion. Have a wonderful day!!

JoLynn Dye

MS
Michael S.
Virginia Beach, VA
2016 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Fast and efficient service
Mario was superb. Car was ready and delivered as promised.
Amanda W H., Service Manager from Checkered Flag Hyundai responded on 06/21/2018

Thank you so much for your 5 star review!

Amanda Hayslett
Hyundai Service Manager
757-490-1111 ext 4439

LS
Lottie S.
Virginia Beach, VA
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Awesome Customer Service
Mario is the best!!! He has a great personality and his customer service is outstanding!!!
Amanda W H., Service Manager from Checkered Flag Hyundai responded on 06/21/2018

Thank you so much for your 5 star review!

Amanda Hayslett
Hyundai Service Manager
757-490-1111 ext 4439

GS
Gary S.
Norfolk, VA
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Great service
I'm always treated good at the dealership
Jolynn D., Assistant Service Manager from Checkered Flag Hyundai responded on 06/19/2018

Good mornig. Thank you for responding to my survey. I appreciate your business and kind words. I look forward to taking care of your future vehilce needs in FIVE STAR fashion. Have a wonderful day!!!

JoLynn Dye