Overview

Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5rating 4.53

140 Reviews

92% Would Recommend
Latest Review 3 days ago

Reviews


TI
Tache I.
Vancouver, WA
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018 Category: Service
Tache said the business is great and he is thankful for their service.
This review was collected via phone interview by Customer Research Inc.

GF
Gregory F.
Vancouver, WA
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
Gregory said they are the best, with flexible scheduling..
This review was collected via phone interview by Customer Research Inc.

TG
Tony G.
Vancouver, WA
BMW 135i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
Tony said the facility provided good service and got his vehicle repaired.
This review was collected via phone interview by Customer Research Inc.

DP
Donny P.
Camas, WA
Mercedes-Benz GL-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
Donny said the employees provided excellent service.
This review was collected via phone interview by Customer Research Inc.

RB
Roger B.
Vancouver, WA
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/23/2018 Category: Service
Roger said this business told him he needed a new hood release cable, which would cost him $500. He got a second opinion, and found out all it needed was to get popped into a bracket. It was an easy fix. This business should have caught it. Because they didn't, he doesn't trust them, and would not recommend the business. On the plus side, the employees are really nice. They have good communication, and provide good customer service.
This review was collected via phone interview by Customer Research Inc.

CM
CHRISTOPHER M.
Longview, WA
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018
Great Service!
Windshield wipers stopped working on my 2006 X5 on the freeway. Dropped the car off and 15 min later they had it fixed with no charge. A screw had come loose and fallen out. I have a new place to take my BMW. Great customer service.

CB
Craig B.
Vancouver, WA
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018 Category: Service
Craig said the business hustled to get the job done and did it for a fair price.
This review was collected via phone interview by Customer Research Inc.

BS
BARB S.
Vancouver, WA
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2018
Great service!
My engine light had come on so I stopped by Clarke’s per the recommendation of a friend. I was greeted in a friendly manner and was quickly advised of the problem. They were able to order the replacement part and had my car fixed and back to me within a few hours. I was so happy to find a local garage with such a good reputation. I feel that they were very trustworthy - something that I did not find at the dealership garage.

EH
Erin h.
Vancouver, WA
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2018 Category: Service
Erin said the business completed the service efficiently.
This review was collected via phone interview by Customer Research Inc.

AJ
Alexia J.
Vancouver, WA
smart fortwo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2018 Category: Service
Alexia said the staff was awesome, and up front.
This review was collected via phone interview by Customer Research Inc.

DH
Daisy H.
Vancouver, WA
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2018 Category: Service
Daisy said the staff was really helpful. They explained what they did to her vehicle.
This review was collected via phone interview by Customer Research Inc.

JB
Joseph B.
Vancouver, WA
BMW 745i
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/22/2018 Category: Service
Joseph said this business couldn't give him all the answers he wanted.
This review was collected via phone interview by Customer Research Inc.

CM
Carol M.
Camas, WA
Lexus IS 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2018 Category: Service
Carol said the staff is always wonderful.
This review was collected via phone interview by Customer Research Inc.

DM
Dana M.
Vancouver, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2018 Category: Service
Dana said the staff always does a great job, and it gives her a great price.
This review was collected via phone interview by Customer Research Inc.

TW
Tim W.
Washington
MINI Cooper Hardtop
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2018 Category: Service
Tim said this business has always treated him well.
This review was collected via phone interview by Customer Research Inc.

JV
Jesse V.
Volkswagen Passat
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2018
My ONLY VW shop
These guys are honest and decently fast. The get it done right and if for some reason it is not perfect, they go out of their way to make it right. I’ve been ripped of by the big VW factory shops but here you get to know the crew working on your car. I’m a jaded cynic and never ever write reviews. Hope that tells you something.

PH
PHIL H.
Vancouver, WA
Mercedes-Benz S430
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2018
Good for the Hood!
Nice, friendly staff that explains things in a straightforward way. Great to have in the neighborhood.

SA
Salih A.
Vancouver, WA
Mercedes-Benz C280
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/17/2018 Category: Service
Salih said after the service, he addressed the issue to the staff member at the front desk. All that he heard from him was, okay. He did not offer to help with his concerns. He had informed them his front brakes were squeaking. They insisted it was the back brakes. He had left his vehicle, with a note attached in the drop off about the front brakes and the knocking noise on the front passenger side. They called and told him it would cost $1400. When he picked up the vehicle, they told him it needed an alignment. He took it elsewhere, where they told him the joints were breaking off, on the front passenger side. The other business had said there was nothing wrong with the front brakes, and they had changed the shock absorbers. They mis-diagnosed and replaced or fixed unnecessary parts.
This review was collected via phone interview by Customer Research Inc.

SF
SEAMUS F.
Vancouver, WA
Volvo XC90
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2018
Oil Leak Repair
Quoted me half the price of what the shop that diagnosed the issue came up with. Actual work came in a little higher than original quote but they hadn’t seen the vehicle so I wasn’t surprised. Changed the valve cover gasket and got my vehicle back to me in one day.
Will go back again in the future for sure. Thank you Austin for great customer service.

JR
Jordan R.
Vancouver, WA
Land Rover Range Rover
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2018 Category: Service
Jordan said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.