Classic Collision (Capitol Imports)

Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

1076 Reviews

98% Would Recommend
Latest Review over 3 years ago

Reviews


JL
James L.
Alabama
Verified Customer
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03/09/2016 Category: Collision
James said he has used the business before and they are close to his location. They did a good job and in a timely manner.
This review was collected via phone interview by Customer Research Inc.

KL
Kelvin L.
Alabama
Verified Customer
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03/09/2016 Category: Collision
Kelvin said the work was done in a timely manner and it turned out great.
This review was collected via phone interview by Customer Research Inc.

LP
Lester P.
Alabama
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2016 Category: Collision
Spoke with Verdell. She said this business provided fantastic work, were courteous and the vehicle was ready when promised. She said it was a good experience.
This review was collected via phone interview by Customer Research Inc.

CW
Charles W.
Alabama
Verified Customer
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03/05/2016 Category: Collision
Charles said this business did everything they were supposed to do. He was pleased with their work and their hospitality. They showed, they were concerned with the issues he had and treated him very well. He found some damage, he did not originally point out to them. There were some chips on the door and they went back and fixed it for him. They did not charge him. His vehicle was ready earlier than promised.
This review was collected via phone interview by Customer Research Inc.

PS
Patrica S.
Alabama
Verified Customer
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03/05/2016 Category: Collision
Patricia said this business completed everything that needed to be done. They finished in a timely manner and were courteous.
This review was collected via phone interview by Customer Research Inc.

EA
Elmorio A.
Alabama
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2016 Category: Collision
Elmorio said they completed the job in a timely manner and he was satisfied with the work.
This review was collected via phone interview by Customer Research Inc.

LS
Lawrence S.
Alabama
Verified Customer
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03/02/2016 Category: Collision
Lawrence said he appreciated how professional and transparent the communication was. The updates were prompt and the quality of work was visual. There was no promise date given.
This review was collected via phone interview by Customer Research Inc.

CA
Clifton A.
Alabama
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/29/2016 Category: Collision
Spoke with Lateshia. She said her vehicle was not ready when originally told. They had it an additional 2 or 3 days and did not give a reason for the delay. She claimed she had to contact the supervisor to get compensation for additional rental vehicle charges. She chose to bring her vehicle to this business because it was the closest location on the list of preferred options.
This review was collected via phone interview by Customer Research Inc.

KC
Kamisha C.
Alabama
Verified Customer
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02/27/2016 Category: Collision
Kamisha said this business provided good customer service. They had her vehicle back in a decent amount of time.
This review was collected via phone interview by Customer Research Inc.

HB
Heather B.
Alabama
Verified Customer
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02/27/2016 Category: Collision
Spoke with Jim. He said this business fixed everything that was needed and he is completely satisfied with their work.
This review was collected via phone interview by Customer Research Inc.

CR
Chang R.
Alabama
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/26/2016 Category: Collision
Chang said the work took three more weeks because of communication problems with them and the insurance company. He was not kept adequately informed by this facility. They did not perform a final cleaning on something inside his vehicle. His company and the insurance company handled the estimate with this business. They were cleared to service the $2,500 worth of damage that the estimator found. During the work, they found more damage. They requested more money and that was the reason it took nearly a month to be completed. He was not completely satisfied with the way he was treated by the employees because of the reasons mentioned. He chose this business because of the company he works for.
This review was collected via phone interview by Customer Research Inc.

RJ
Richard J.
Alabama
Verified Customer
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02/25/2016 Category: Collision
Richard said this business accomplished everything he asked for.
This review was collected via phone interview by Customer Research Inc.

RG
Rose G.
Alabama
Verified Customer
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02/24/2016 Category: Collision
Rose said the business went the extra mile to make sure she was satisfied. Rick did an outstanding job. He kept her updated every week during the repair. She was very pleased with the repair, they did a great job.
This review was collected via phone interview by Customer Research Inc.

GS
Gwen S.
Alabama
Verified Customer
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02/24/2016 Category: Collision
Gwen said the employees were good to her, prompt, and they did an excellent job on her vehicle.
This review was collected via phone interview by Customer Research Inc.

MS
Marvin S.
Alabama
Verified Customer
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02/22/2016 Category: Collision
Marvin said this business did a good job and they were customer oriented. The staff kept him informed.
This review was collected via phone interview by Customer Research Inc.

DA
Dave A.
Alabama
Verified Customer
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02/19/2016 Category: Collision
Dave said the overall experience was very good. His wife is also a painter there.
This review was collected via phone interview by Customer Research Inc.

SD
Shelby D.
Alabama
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2016 Category: Collision
Shelby said they kept her informed and did a good job.
This review was collected via phone interview by Customer Research Inc.

EM
Elizabeth M.
Alabama
Verified Customer
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02/17/2016 Category: Collision
Spoke with David. He said they did an excellent job. The vehicle was about five days early.
This review was collected via phone interview by Customer Research Inc.

JH
James H.
Alabama
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2016 Category: Collision
James said he has used this business in the past and the employees are really nice. Rick was very helpful during the process, along with keeping him informed. He suggests they keep a hold on him. Overall, they did a good job and he is satisfied with the customer service.
This review was collected via phone interview by Customer Research Inc.

MC
Michael C.
Georgia
Verified Customer
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02/12/2016 Category: Collision
Michael said he was satisfied with the service the business provides, and everything turned out well. They kept him well informed on the status of his vehicle, and they were very accommodating.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 41 - 60 of 1076 in total