Review for Classic Collision (Capitol Imports)
Chan M. on 11/19/2011
Spoke with Sofia. She said she was not satisfied with the repair because the bumper was not aligned and balanced correctly. It took 1 day longer than the promised set date because the parts did not come on time. She does not know the reason why she was not kept informed. She had to call about the status of the repair. She was not satisfied with the person who prepared her estimate because they were not nice. That is also the reason why she was not satisfied with the personnel. She was not satisfied with their communication because they did not let her know the vehicle was not ready when she dropped by to pick up her vehicle. She would not recommend this business because they were not professional. Other than that the manager was nice.
Service Date: 11/09/2011
Review Created: 11/19/2011
This review was collected via phone interview by Customer Research Inc.
James C. at Classic Collision (Capitol Imports) responded on 11/28/2011
Mr. Min brought the car by for me to look at the following Monday. I ordered another bumper cover, painted it and installed in a half day under warranty. Mr. Min left compltely satisfied.