Classic Collision (Capitol Imports)

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

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Latest Review over 1 year ago

Review for Classic Collision (Capitol Imports)
Janell V. on 12/27/2013
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Janell said she wasn't satisfied with her overall experience because when she took her vehicle in the business backed her vehicle into another vehicle. She wasn't satisfied with the paint touch-up because it was brushed and it looked blotchy. The paint didn't seem to match. She wasn't kept informed and she wasn't satisfied with the communication because she had to call for updates. She wouldn't recommend the business to others based on this experience.
Category: Collision
Service Date: 12/23/2013
Review Created: 12/27/2013
This review was collected via phone interview by Customer Research Inc.
James C. at Classic Collision (Capitol Imports) responded on 12/31/2013

Mrs.Vest's vehicle was not backed into another vehicle while at Classic Collision. That incident happened several weeks ago in Capitol Hyundai service dept. As for the touch-up, that was a courtesy Mrs.Vest didn't pay for. Mrs.Vest chose not to have the scratch repaired properly due to the cost. Mrs.Vest asked for us to save her deductible on several occasions. We do not save deductibles due to the fact that is insurance fraud. I personally believe the reason Mrs.Vest was not satisfied with the front end repair is because we would not save her deductible. In her comments she did not have a complaint about the front end wreck we repaired...