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Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

2442 Reviews

ReScore Reviews™ (48)

ReScore
Overall Rating 4.8124956/5Overall Rating 4.8124956/5Overall Rating 4.8124956/5Overall Rating 4.8124956/5rating 4.8124956
Original
Overall Rating 2.35417/5Overall Rating 2.35417/5rating 2.35417rating 2.35417rating 2.35417
97% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews

Our goal is to provide the most accurate picture of a business's online reputation. To provide the most accurate picture, we use an automated algorithm to help us recommend reviews that are most valuable for visitors to our site. Reviews that are recommended may ultimately become "not recommended" and vice versa based on continued updates and learning from our algorithm. Reviews that are verified through the business point of sale system may post immediately to the recommended reviews section of our site, however, based on the application of our automated algorithm, may become "not recommended".

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Willowick, OH
2018 Hyundai Sonata
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/18/2018 Category: Service
Check in desk in service dept
Appalling.
JENNIFER D B., Service Manager from Classic Hyundai responded on 08/20/2018

Good Afternoon,

Thank you so much for taking the time to share your feedback. I apologize for your experience at the other dealer but we would be more than happy to service your vehicle in the future. Please contact me if you have any questions.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

JP
James P.
Burton, OH
2012 Hyundai Sonata
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/29/2018 Category: Service
Airbag recall
The dealership over all and the service department are very commendable.
The issue I have is with the Hyundai product over this latest recall. The airbag recall was just announced for the 2012 Sonata on 27 Feb 2018. When contacted about the problem the company response was: "We don't know when parts will be available." We will be in contact with you when parts are available. Consequently we are concerned about driving this vehicle. I can not sell or trade it for another vehicle as to do so might incur liability on our part if there was a serious accident.
This is unacceptable.

Mentor, OH
2013 Hyundai Elantra
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/27/2018 Category: Service
Engine Defect
Denied my reasonable repair request with no explanation and zero flexibility. Please make it right, Hyundai :(

Mentor, OH
2013 Hyundai Sonata
This review violates the SureCritic Review Policy.

JF
Joel F.
Beachwood, OH
This review violates the SureCritic Review Policy.