Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

2434 Reviews

ReScore Reviews™ (47)

ReScore
Overall Rating 4.8085072/5Overall Rating 4.8085072/5Overall Rating 4.8085072/5Overall Rating 4.8085072/5rating 4.8085072
Original
Overall Rating 2.34043/5Overall Rating 2.34043/5rating 2.34043rating 2.34043rating 2.34043
97% Would Recommend
100% Business Response
Latest Review about 1 hour ago

Reviews


Verified Customer
Painesville, OH
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2019 Category: Service
Superior customer service
Always able to schedule easily and taken care of in a timely manner when there. Excellent communication by Ian, Sydney and Jennee.
JENNIFER D B., Service Manager from Classic Hyundai responded on 05/06/2019

Good Morning,

Thank you so much for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

CW
Carey W.
Painesville, OH
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2019 Category: Service
Service
Great Service Dept
JENNIFER D B., Service Manager from Classic Hyundai responded on 05/03/2019

Good Afternoon Carey,

Thank you so much for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

DH
Diane H.
Mentor, OH
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2019 Category: Service
Nice atmosphere
Nice salesmen and like the way he follows thru with servicing. Eric Lynch is the salesman I purchased from.
JENNIFER D B., Service Manager from Classic Hyundai responded on 05/03/2019

Good Afternoon Diane,

Thank you so much for taking the time to share your positive feedback and 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

ER
Edward R.
Eculid, OH
2012 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2019 Category: Service
Great
Great service as always
JENNIFER D B., Service Manager from Classic Hyundai responded on 05/03/2019

Good Morning Edward,

Thank you so much for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

JP
Jeremy P.
Chardon, OH
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019 Category: Service
No issues
Great timely service, above and beyond. No issues.
JENNIFER D B., Service Manager from Classic Hyundai responded on 05/02/2019

Good Afternoon Jeremy,

Thank you so much for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

DS
Deborah S.
Cleveland, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2019 Category: Service
Excellent Customer Service
Whatever your car needs, Classic Hyundai, gives excellent service. The staff is always very helpful and willing to answer any questions you have.
JENNIFER D B., Service Manager from Classic Hyundai responded on 05/02/2019

Good afternoon Deborah,

Thank you so much for taking the time to share your positive service experience and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

KK
Katie K.
Richmond Heights, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019 Category: Service
Great customer service!!!!
Customer service is always A+!!!
JENNIFER D B., Service Manager from Classic Hyundai responded on 05/01/2019

Good Morning Katie,

Thank you so much for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

AT
Abigail T.
Brecksville, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019 Category: Service
Professional service and good communication.
At times getting a car serviced can be stressful. The process of going here to get my car fixed was extremely smooth.
JENNIFER D B., Service Manager from Classic Hyundai responded on 05/01/2019

Good Morning Abigail,

Thank you so much for taking the time share your positive feedback and your 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

TO
Thomas O.
Painesville, OH
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019 Category: Service
Professional, personal service
Greatly appreciate the care received during my recent visit
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/30/2019

Good Afternoon Thomas,

Thank you so much for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Willoughby, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019 Category: Service
Efficient
This dealership is friendly and efficient.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/30/2019

Good Afternoon,

Thank you so much for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Painesville, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019 Category: Service
Recall appointment
Ian took care of me. Fast and courteous.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/30/2019

Good Afternoon,

Thank you for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

CY
Charles Y.
Willoughby, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2019 Category: Service
service dept.
Always great service & great staff
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/30/2019

Good Morning,

Thank you for sharing your positive service experience and for your kind words. We appreciate the opportunity to service you vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Aurora, OH
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2019 Category: Service
Classic service is a winner!
We've bought different vehicle brands from Classic over the years and have always been pleased with the ease of service.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/29/2019

Good Afternoon,

Thank you so much for taking the time time to share your positive feedback and for the your continued loyalty. Please let me know if you ever need anything at all. Thank you so much for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

DF
Donna F.
Concord Township, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2019 Category: Service
Hyundai Service
Great service & professionalism.

Thank you😊
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/29/2019

Good Afternoon Donna,

Thank you so much for taking the time to share your positive feedback and for your kind words. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

MM
Martha M.
Mentor, OH
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2019 Category: Service
great service
what I like is the fact that I did not have to wait to be taken care of. I was immediately spoken to by the service rep. My car was serviced and washed and ready to go pretty quickly. I always get great service at Classic Hyundai.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/29/2019

Good Afternoon Martha,

Thank you so much for taking the time to share your positive service experience and for the 5 star rating. We appreciate the opportunity to service you vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

LM
Linda M.
Euclid, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2019 Category: Service
Always Professional
The staff has always been respectful and professional no matter what question or issue is being discussed.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/29/2019

Good Afternoon Linda,

Thank you so much for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Willowick, OH
2019 Hyundai Kona
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/27/2019 Category: Service
Great dealership, slow service dept
Great place to buy a car but their service department is very slow.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/29/2019

Good Afternoon,

Thank you for taking the time to share your feedback. I apologize for the extended wait time on your last visit. If possible I would like to speak with you more about the visit, you can reach me at your convenience on my direct line 440-266-6741.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Mentor On The Lake, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/26/2019 Category: Service
mediocre at best
Did what they had too and that was it. No pride in work.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/29/2019

Jennifer Burton
Service Manager
440-266-6740

CM
Craig M.
Wickliffe, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2019 Category: Service
Another great experience
I took my 2018 Sonata in for routine 7500+ mile service, along with dealing with a recall notice, having made an appointment for such service. As usual, Classic Hyundai Service personnel and the service provided was not only prompt and efficient, but also friendly and courteous; seemingly not typical in service-oriented industries of late. They are very consistent in that regard, and this fact alone will ensure that I continue to service my vehicle there, as well as recommend Classic Hyundai to friends.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/26/2019

Good Afternoon Craig,

Thank you for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Willowick, OH
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2019 Category: Service
Great
Great
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/26/2019

Good Morning,

Thank you so much for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle.
Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740