Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

2441 Reviews

ReScore Reviews™ (48)

ReScore
Overall Rating 4.8124956/5Overall Rating 4.8124956/5Overall Rating 4.8124956/5Overall Rating 4.8124956/5rating 4.8124956
Original
Overall Rating 2.35417/5Overall Rating 2.35417/5rating 2.35417rating 2.35417rating 2.35417
97% Would Recommend
100% Business Response
Latest Review about 1 hour ago

Reviews


Verified Customer
Eastlake, OH
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Great customer service
I always enjoy the personal service I get at the facility. There is seldom a wait for attention. I would definitely consider buying another car there because of the service.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/17/2019

Good Morning,

Thank you so much for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

MB
Michele B.
Willoughby, OH
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Service
I usually stay during service. Time flies by. The waiting room and bathrooms are always immaculate. And, it doesn't hurt that there is coffee, tea, water and fruit available. The staff is also very friendly.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/17/2019

Good Morning Michelle,

Thank you so much for taking the time to share your service experience and for your kind words. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Painesville, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
MyHyundai
Having difficulty with Blue link and customer service always busy/ not helpful - need help! Need password that dealer made

PH
Patrick H.
Perry, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
service is always timely.
very friendly and timely
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/17/2019

Good Morning Patrick,

Thank you for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

LF
Leonard F.
Burton, OH
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
tires
excellent everything was ready when I arrived rental car was clean and ready service department did a great job
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/17/2019

Good Morning Leonard,

Thank you so much for taking the time to share your positive service experience and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

CP
Carolann P.
Solon, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Recall on computer
The service people are professional and courteous. I was in a time crunch and mentoned it to the service person and they were
able to accommodate my request. the waiting room is clean and comfortable. The basket of fruit and beverages are a very nice touch.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/15/2019

Good Afternoon Carolann,

Thank you for taking the time to share your positive feedback and for sharing your service experience. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Painesville, OH
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Good Service
The location of the Hyundai dealer is convenient and the requested services were done efficiently and quickly.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/15/2019

Good Morning,

Thank you so much for taking the time to share your feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

LR
Lawrence R.
Mentor, OH
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2019 Category: Service
Freindly Atmosphere
Sales people warming greet you and ask if you need assistance and or if you are here to see a specific sales person.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/15/2019

Good Morning Lawrence,

Thank you for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

CR
Calvin R.
Painesville, OH
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
Consistently Great Service
Ones greatness is not defined by how great a job they can do, but how consistent they are with doing a great job, every time. This is what the Classic Hyundai Service department is defined by; Their Constantly Great Service.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/15/2019

Good Morning Calvin,

Thank you so much for taking the time time to share your very kind words about our service department. Please let me know if there is ever anything I can help with. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

LM
Leonard M.
Painesville, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Excellence!!!
Working with Kyle and Jamie when purchasing my vehicles to the help I receive from Ian, Mark and Sidney in service, everything has been great!
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/15/2019

Good Morning,

Thank you so much for taking the time to share your positive service experience and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Painesville, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Concerns addressed
Jennifer acknowledged my concerns and rectified the situation. I will be getting a car wash this Friday.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/12/2019 Category: Service
No car wash
If they are offered as a service for bringing your car to the dealer, it shouldn't take long to get one.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/15/2019

Good Morning,

I apologize there we some issues on your last service visit. If possible I would like to speak with you more. Please feel free to contact me at your convenience on my direct line 440-266-6741.

Thank You,

Jennifer Burton
Service Manager
440-266-6740
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/15/2019

Good Morning,

Thank you so much for taking the time to speak with me this morning. I will see you Friday morning. Please let me know if there is anything you need before then. Have a great day.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Painesville, OH
2007 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/10/2019 Category: Service
cabin air filter
professional of workers
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/11/2019

Good Morning,

Thank you for taking the time to share your feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Mentor, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019 Category: Service
Oil change service
On schedule, fast service friendly atmosphere and will definitely continue to have my car serviced at Classic!
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/10/2019

Good Morning,

Thank you so much for taking the time to share your positive service experience and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

AA
Amy A.
Chesterland, OH
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/09/2019 Category: Service
Elantra GT
Quick reliable service
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/10/2019

Good Morning,

Thank you for taking the time to share your feedback. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Painesville, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
In and Out
Get in quick. They do the job. Then your out the door. Great service!
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/10/2019

Good Morning,

Thank you so much for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

RM
Ronald M.
Burton, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Great Service
The service department replaced the window switch on the driver front door. When reassembling it, the cable for the door latch was not attached. I took it in the next working day and they repaired it within 15 minutes. Everything works now.

RF
Ron F.
Euclid, OH
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2019 Category: Service
Great service
Classic goes above and beyond to make sure their customers are happy.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/08/2019

Good Morning Ron,

Thank you so much for taking the time to share your feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

JF
James F.
Mentor, OH
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2019 Category: Service
Top notch service
I have owned my Hyundai Santa Fe Sport for almost 3 yrs now and I am very impressed by the vehicle itself AND the first class service at the dealership. Always quick and efficient and they never try to push something you don't need.
Warrantee issues as well as a recall issues are handled quickly and professionally and you get a nice clean car back with your keys.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/08/2019

Good Morning James,

Thank you so much for taking the time to share your positive experience and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Ashtabula, OH
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
Service
During routine service, a minor problem was discovered while inspecting the vehicle. A part needed to be ordered, and a follow up visit will be scheduled.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/08/2019

Good Morning,

Thank you so much for taking the time to share your feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Willoughby, OH
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
customer service
Easy to schedule the appointment
Work done correctly and done in a timely manner. Customers treated respectfully.
The price for the oil change was reasonable.
The car wash was a very nice surprise
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/05/2019

Good Afternoon,

Thank you so much for taking the time to share your service experience and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740