Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79
4.8

( 1452 Reviews )

ReScore Reviews™ (44)

ReScore
Overall Rating 4.5227277/5Overall Rating 4.5227277/5Overall Rating 4.5227277/5Overall Rating 4.5227277/5rating 4.5227277
Original
Overall Rating 2.34091/5Overall Rating 2.34091/5rating 2.34091rating 2.34091rating 2.34091
95% Would Recommend
100% Business Response
Latest Review about 15 hours ago

Reviews


Verified Customer
Mesquite, TX
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Advisors
The advisor is great!!!
STEVE B., Service/Parts Director from Clay Cooley Hyundai Of Rockwall responded on 09/10/2019

We are so glad your experience here was a positive one and taking the time to complete our survey.
We understand your time is valuable, and we appreciate your feedback and kind words about my staff members.

Steve Bentley
Rockwall Hyundai/Genesis
Service/Parts Director
972-722-6365
sbentley@comeseeclay.com

RK
Rebecca K.
Garland, TX
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Very helpful and kind
Very knowledgeable on what they do
STEVE B., Service/Parts Director from Clay Cooley Hyundai Of Rockwall responded on 09/10/2019

We are so glad your experience here was a positive one and taking the time to complete our survey.
We understand your time is valuable, and we appreciate your feedback and kind words about my staff members.

Steve Bentley
Rockwall Hyundai/Genesis
Service/Parts Director
972-722-6365
sbentley@comeseeclay.com

Verified Customer
Rockwall, TX
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
⭐⭐⭐⭐⭐
👍👍👍👍👍
STEVE B., Service/Parts Director from Clay Cooley Hyundai Of Rockwall responded on 09/10/2019

We are so glad your experience here was a positive one and taking the time to complete our survey.
We understand your time is valuable, and we appreciate your feedback.

Steve Bentley
Rockwall Hyundai/Genesis
Service/Parts Director
972-722-6365
sbentley@comeseeclay.com

DB
Donna B.
Rockwall, TX
2012 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Great Service
You always do a great job. You make us feel welcome.
STEVE B., Service/Parts Director from Clay Cooley Hyundai Of Rockwall responded on 09/10/2019

We are so glad your experience here was a positive one and taking the time to complete our survey.
We understand your time is valuable, and we appreciate your feedback and kind words about my staff members.

Steve Bentley
Rockwall Hyundai/Genesis
Service/Parts Director
972-722-6365
sbentley@comeseeclay.com

AV
Amanda V.
Sachse, TX
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Headlights
Service advisor Philip worked very hard to convince the extended warranty inspectors that the problems with the headlight connectors were real and should be covered under warranty. Both headlight assemblies were replaced at no cost to us - 1K value.
STEVE B., Service/Parts Director from Clay Cooley Hyundai Of Rockwall responded on 09/10/2019

We are so glad your experience here was a positive one and taking the time to complete our survey.
We understand your time is valuable, and we appreciate your feedback and kind words about my staff members.

Steve Bentley
Rockwall Hyundai/Genesis
Service/Parts Director
972-722-6365
sbentley@comeseeclay.com

LM
Lisa M.
Mesquite, TX
2013 Hyundai Genesis Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Awesome Service Team
Great work!
STEVE B., Service/Parts Director from Clay Cooley Hyundai Of Rockwall responded on 09/10/2019

We are so glad your experience here was a positive one and taking the time to complete our survey.
We understand your time is valuable, and we appreciate your feedback and kind words about my staff members.

Steve Bentley
Rockwall Hyundai/Genesis
Service/Parts Director
972-722-6365
sbentley@comeseeclay.com

JK
John K.
Rockwall, TX
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2019 Category: Service
Friendly service
Great service
STEVE B., Service/Parts Director from Clay Cooley Hyundai Of Rockwall responded on 09/09/2019



I would like to thank you for your 5 Star review and kind words. We strive to deliver a 5 Star experience to every customer on every visit .

Steve Bentley 
Hyundai/Genesis of Rockwall
Service/Parts Director
972-722-6365
sbentley@comeseeclay.com


Verified Customer
Rockwall, TX
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2019 Category: Service
Great service
No problem booking appt.
No upselling experience.
Great place.
STEVE B., Service/Parts Director from Clay Cooley Hyundai Of Rockwall responded on 09/09/2019

I would like to thank you for your 5 Star review and kind words. We strive to deliver a 5 Star experience to every customer on every visit .

Steve Bentley
Rockwall Hyundai/Genesis
Service/Parts Director
972-722-6365
sbentley@comeseeclay.com

SM
Samuel M.
Rockwall, TX
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2019 Category: Service
Customer service communication
Service Managers Sam and Phil
STEVE B., Service/Parts Director from Clay Cooley Hyundai Of Rockwall responded on 09/05/2019

I appreciate you taking the time to complete our survey and your kind words about my staff members and also thank you for the 5 Star review. We always appreciate positive feedback from our customers, when our customers leave here happy, that makes us happy.

Steve Bentley
Rockwall Hyundai/Genesis
Service/Parts Director
972-722-6365
sbentley@comeseeclay.com

LP
Lela P.
Scurry, TX
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2019 Category: Service
Great Service
I love this place they take great care of my car and they don’t take very long..
STEVE B., Service/Parts Director from Clay Cooley Hyundai Of Rockwall responded on 08/26/2019

Thank you for your kind words and your 5 star review. hen our customers leave happy this makes up extremely happy.

Steve Bentley
Rockwall Hyundai/Genesis
Service/Parts Director
972-722-6365
sbentley@comeseeclay.com

Verified Customer
Rockwall, TX
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2019 Category: Service
Superior service
Helpful and pleasant service personnel provide good explanations for a needed repair to the customer.
STEVE B., Service/Parts Director from Clay Cooley Hyundai Of Rockwall responded on 08/26/2019

Thank you for your kind words and your 5 star review. When our customers leave happy this makes up extremely happy.

Steve Bentley
Rockwall Hyundai/Genesis
Service/Parts Director
972-722-6365
sbentley@comeseeclay.com

Verified Customer
Garland, TX
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2019 Category: Service
Service
Good people
STEVE B., Service/Parts Director from Clay Cooley Hyundai Of Rockwall responded on 08/26/2019

Thank you for your kind words and your 5 star review. When our customers leave happy this makes up extremely happy.

Steve Bentley
Rockwall Hyundai/Genesis
Service/Parts Director
972-722-6365
sbentley@comeseeclay.com

Verified Customer
Rowlett, TX
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019 Category: Service
Great Place!
the service advisers are great-courteous, helpful, and explain everything. appreciate the free carwash too!!
STEVE B., Service/Parts Director from Clay Cooley Hyundai Of Rockwall responded on 08/22/2019

I would like to thank you for taking the time to complete our survey, and your knd words about my team member John. Our mission goal is to provide a positive 5 Star experience and I look forward to seeing you on your next visit.

 

Steve Bentley
Rockwall Hyundai/Genesis
Service/Parts Director
972-722-6365
sbentley@comeseeclay.com

JD
James D.
Yantis, TX
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Great Service Advisor and Service
Philip Barth always takes great care of us, and the service crew does a great job with the car. We always get in and out within a reasonable amount of time.
STEVE B., Service/Parts Director from Clay Cooley Hyundai Of Rockwall responded on 08/21/2019

Thank you so much for the great review, your kind words are much appreciated. Thank you for taking the time to complete our survey. We always appreciate positive feedback from our customers.

Steve Bentley
Rockwall Hyundai/Genesis
Service/Parts Director
972-722-6365
sbentley@comeseeclay.com

BY
Bonnie Y.
Rowlett, TX
2011 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Very trustworthy and dependable.
I bring my car here for routine maintenance because they check it over and let me know if additional repairs are needed. They are very dependable and I trust them to not take advantage of me.
STEVE B., Service/Parts Director from Clay Cooley Hyundai Of Rockwall responded on 08/21/2019

Thank you so much for the great review, your kind words are much appreciated. Thank you for taking the time to complete our survey. We always appreciate positive feedback from our customers.

Steve Bentley
Rockwall Hyundai/Genesis
Service/Parts Director
972-722-6365
sbentley@comeseeclay.com

CJ
Carol J.
Greenville, TX
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
John Pena was great to work with. It was clear what would happen and it was done in a timely manner.
I have had bad serve at another Hyundai facility so I tried yours. It met the expectations I had for good service. it was a pleasant waiting room.
STEVE B., Service/Parts Director from Clay Cooley Hyundai Of Rockwall responded on 08/21/2019

Thank you so much for the great review, your kind words are much appreciated. Thank you for taking the time to complete our survey. We always appreciate positive feedback from our customers.

Steve Bentley
Rockwall Hyundai/Genesis
Service/Parts Director
972-722-6365
sbentley@comeseeclay.com

Verified Customer
Royse City, TX
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Recall
Time to do recall did not exceed what was told to me.
STEVE B., Service/Parts Director from Clay Cooley Hyundai Of Rockwall responded on 08/20/2019

Thank you for your kind words and taking the time out to complete our survey. We strive to provide 5 star experience to every customer on every visit.

Steve Bentley
Rockwall Hyundai/Genesis
Service/Parts Director
972-722-6365
sbentley@comeseeclay.com

HU
Hans U.
Rockwall, TX
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Excellent service.
service is courteous, efficient, and on time. Philip is great.
STEVE B., Service/Parts Director from Clay Cooley Hyundai Of Rockwall responded on 08/17/2019

Thank you so much for the great review, your kind words are much appreciated. Thank you for taking the time to complete our survey. We always appreciate positive feedback from our customers.

Steve Bentley
Rockwall Hyundai/Genesis
Service/Parts Director
972-722-6365
sbentley@comeseeclay.com

Verified Customer
Garland, TX
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Customer Service
Friendly staff
STEVE B., Service/Parts Director from Clay Cooley Hyundai Of Rockwall responded on 08/17/2019

Thank you so much for the great review, your kind words are much appreciated. Thank you for taking the time to complete our survey. We always appreciate positive feedback from our customers.

 

Steve Bentley
Rockwall Hyundai/Genesis
Service/Parts Director
972-722-6365
sbentley@comeseeclay.com

MG
Michelle G.
Wylie, TX
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Great service!
I went recently to Clay Cooley Hyundai for the first time for a recall on my Sonata. My service rep was exceptional. I was in and out in a very short period of time. They even performed a free oil change and car wash! Because of their excellent service, I am having my car towed to them today for a mechanical problem. This is the first time I have had a problem with my 2011 Sonata.
STEVE B., Service/Parts Director from Clay Cooley Hyundai Of Rockwall responded on 08/17/2019

Thank you so much for the great review, your kind words are much appreciated. Thank you for taking the time to complete our survey. We always appreciate positive feedback from our customers.

 

Steve Bentley
Rockwall Hyundai/Genesis
Service/Parts Director
972-722-6365
sbentley@comeseeclay.com