Metro 25 - Firestone


Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5rating 4.57

633 Reviews

ReScore Reviews™ (8)

ReScore
Overall Rating 3.3750038/5Overall Rating 3.3750038/5Overall Rating 3.3750038/5rating 3.3750038rating 3.3750038
Original
Overall Rating 1.5000013/5rating 1.5000013rating 1.5000013rating 1.5000013rating 1.5000013
93% Would Recommend
Latest Review 5 days ago
DAN/BETH C. on 11/20/2017
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"Saturday service"
Owner is very engaged and helpful
Vehicle: GMC Envoy
Service Date: 11/18/2017
Review Created: 11/20/2017 06:05 AM
DWAIN F. on 11/17/2017
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"Service advisor was helpful"
Professional way my service was handled
Vehicle: Jeep Grand Cherokee
Service Date: 11/16/2017
Review Created: 11/17/2017 11:56 AM
TED S. on 11/14/2017
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"Quick service"
Brake pads needed. In and out in 60 minutes
Vehicle: Chevrolet Equinox
Service Date: 11/13/2017
Review Created: 11/14/2017 06:08 AM
KATHY B. on 11/06/2017
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"fast freindly service"
fast service
Vehicle: Chevrolet Malibu
Service Date: 11/04/2017
Review Created: 11/06/2017 02:42 PM
Donna W. on 11/03/2017
Recommended badge inactive Recommended
Verified badge inactive Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Tune UP"
I just had to have 4 spark plugs replaced at another service center because you didn't replace my spark plugs from the tune up I got from firestone lately. You should refund my money but you probably won't. Not sure when I had the tune up it was when I got the new water pump. I had an emissions thing replaced too.
Service Date: 09/16/2017
Review Created: 11/03/2017 06:57 AM
Chris B. at Metro 25 - Firestone responded on 11/08/2017

Donna not sure why went somewhere else. Spark plugs were just done sept 2017 and under full parts and labor warrenty??

LAURIE/JOE M. on 10/22/2017
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"Great service!"
Metro 25 - Firestone is the only place I go for oil changes, tire rotations, tires, and general maintenance!
Vehicle: Chevrolet Impala
Service Date: 10/20/2017
Review Created: 10/22/2017 07:25 AM
JASON N. on 10/19/2017
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"Great service"
Metro 25 in Livonia service my fleet of trucks. Fast, reliable, honest and very reasonable. If you need tires, auto repair, etc don't waste time with the other guy!
Vehicle: Ford F-150
Service Date: 10/16/2017
Review Created: 10/19/2017 10:28 AM
DEBORAH V. on 10/10/2017
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"Milan"
Courteous service, done in timely manner. Professional and informative of services needed.
Vehicle: Mercury Milan
Service Date: 10/09/2017
Review Created: 10/10/2017 06:16 AM
DONNA W. on 10/06/2017
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"service"
Excellent service. Never a long wait.
Vehicle: Chevrolet Cruze
Service Date: 10/03/2017
Review Created: 10/06/2017 06:31 AM
GARY R. on 10/05/2017
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"Reliable service."
I have been a customer for ove 27 years...having reliable techs is why I am.
Vehicle: Mercury Sable
Service Date: 10/04/2017
Review Created: 10/05/2017 03:12 PM
STEVE S. on 10/04/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Why did I have to pay for a tire repair?"
I bought tires for 2 of my vehicals here. Never thought I would have to pay for a repair for a leak in my tire. That's messed up.
Vehicle: GMC Savana Passenger
Service Date: 10/02/2017
Review Created: 10/04/2017 06:57 AM
Chris B. at Metro 25 - Firestone responded on 10/09/2017

Tire rotations are always free!! Flat repairs are free when you purchase road hazard insurance. You did not. Thanks and have a great day!!

DONNA W. on 10/02/2017
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"friendly customer service and helpful"
yes
Vehicle: Chevrolet Cruze
Service Date: 09/02/2017
Review Created: 10/02/2017 11:48 AM
PAUL/BARB R. on 09/28/2017
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"escape"
Done Fast Like I Was Told not a Wait
Vehicle: Ford Escape
Service Date: 09/25/2017
Review Created: 09/28/2017 09:43 AM
BILL/PAM P. on 09/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change/Tire Rotation"
Everything went great however the technician reset my gas mileage computer and I wish he would not have done that. It's no problem if he resets the "oil change" alarm. I would expect that. But he should not touch other settings on the vehicle that the owner may be using for reference. Thanks.
Vehicle: Ram Pickup
Service Date: 09/06/2017
Review Created: 09/07/2017 10:34 AM
ROGER D. on 08/10/2017
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"service"
great
Vehicle: Chevrolet Silverado 1500
Service Date: 08/08/2017
Review Created: 08/10/2017 07:02 AM
DENISE B. on 08/02/2017
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"The People the Prices & Professionalism"
The Peoples & the Prices & their Professionalism
Vehicle: Buick Rainier
Service Date: 08/01/2017
Review Created: 08/02/2017 04:22 AM
CHARMANE B. on 07/28/2017
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"Awesome Service"
I truly appreciate the honest and great service Metro 25 has done on my vehicle. I feel completely satisfied after getting my brakes done. My car feels good as new!! Thank you Metro 25!!
Vehicle: Chevrolet Malibu
Service Date: 07/27/2017
Review Created: 07/28/2017 07:28 PM
PHYLLIS/SCOTT N. on 07/19/2017
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"repaired stolen catalytic conferter"
friendliness and honesty
Vehicle: Chevrolet Malibu
Service Date: 07/18/2017
Review Created: 07/19/2017 05:03 PM
ANIKA P. on 07/14/2017
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"Clean place..They did a great job"
Respectful people...an Good prices
Vehicle: Dodge Caliber
Service Date: 07/14/2017
Review Created: 07/14/2017 09:54 PM
MARY-JO/LOU F. on 07/08/2017
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"Attention to Detail"
They took care of my problem. I thank them.
Vehicle: Volkswagen Eos
Service Date: 07/05/2017
Review Created: 07/08/2017 02:32 PM
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