Overview

Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5rating 4.56

719 Reviews

ReScore Reviews™ (8)

ReScore
Overall Rating 3.3750038/5Overall Rating 3.3750038/5Overall Rating 3.3750038/5rating 3.3750038rating 3.3750038
Original
Overall Rating 1.5000013/5rating 1.5000013rating 1.5000013rating 1.5000013rating 1.5000013
93% Would Recommend
Latest Review 5 days ago

Reviews


JL
Jason L.
Canton, MI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2011 Category: Service
Jason said they were friendly, helpful, got the job done and they were reasonably priced.
This review was collected via phone interview by Customer Research Inc.

EM
Ed M.
Redford, MI
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/02/2011 Category: Service
Ed said he will not recommend this business for service because of the following. He brought his vehicle in to have a tire fixed. While he was waiting, the person who was helping him told him he needed a new gas filter because it was leaking. Ed told him his vehicle is garaged, and he didn't smell gas. The person who helped him also told him he needed a new brake line, because the brakes were leaking. Ed informed him his brakes weren't leaking prior to bringing his vehicle in. He had them do the above work because he didn't have a choice on a Saturday, but he felt they flimflam him. He doesn't believe this business, even though he's been going to them for tires for years, and never had an issue before now. Maybe they were right, but there wasn't a darn thing wrong with his brake line or the gas filter prior to bringing his vehicle in to get his tire fixed. Ed mentioned the man who helped him with everything was new, but the manager and owner were also there.
This review was collected via phone interview by Customer Research Inc.
Chris B. from Metro 25 - Firestone responded on 12/07/2011
Mr. Miller was credit for $100.00 towards 2 needed tires. He has since been back for wheel alignment for those tires.

LC
Latrina C.
Livonia, MI
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/02/2011 Category: Service
Latrina said this business does not offer any warranty on the tires they sell.
This review was collected via phone interview by Customer Research Inc.

DT
DOUG T.
Detroit, MI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2011
Fast! Wheel alignment..
Very nice work..prior owner botched the front end alignment, resulting in wasted front tires. You folks took me as a walk-in customer, had me back out on the road with all my paws pointed in the right direction in less than an hour.
I'll be back!

LR
Laura R.
Livonia, MI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2011 Category: Service
Laura said this business is close to her house.
This review was collected via phone interview by Customer Research Inc.

PD
Pat D.
Livonia, MI
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/07/2011 Category: Service
Pat stated that they had great pricing.
This review was collected via phone interview by Customer Research Inc.

RK
Richard K.
Redford, MI
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/04/2011 Category: Service
Spoke with Richard. There was an issue with the vehicle that was supposed to be under warranty but he ended up paying for more than half of the work. He did not elaborate on what was done.
This review was collected via phone interview by Customer Research Inc.

ML
Marc L.
Dearborn, MI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2011 Category: Service
Marc said they did a good job and they were really nice.
This review was collected via phone interview by Customer Research Inc.

IT
Irene T.
Livonia, MI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2011 Category: Service
Irene said the tires are nice and working well.
This review was collected via phone interview by Customer Research Inc.

DW
Diane W.
Inkster, MI
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/03/2011 Category: Service
Diane said if the business had charged less money for the tires and did not mention that they were a part of Firestone, she would have appreciated them more.
This review was collected via phone interview by Customer Research Inc.

FJ
Fannie J.
Detroit, MI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2011 Category: Service
Fannie said this business is able to tell her what is wrong with her vehicle and she gets good deals on tires.
This review was collected via phone interview by Customer Research Inc.

PC
Paul C.
Redford, MI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2011 Category: Service
Paul said that he had a good experience and he was satisfied with the service.
This review was collected via phone interview by Customer Research Inc.

SD
Steve D.
Westland, MI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2011 Category: Service
Spoke with Gay. She said they did a really good job.
This review was collected via phone interview by Customer Research Inc.

LT
Lonnie T.
Ferndale, MI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2011 Category: Service
Lonnie said this business treats him right.
This review was collected via phone interview by Customer Research Inc.

RF
Regis F.
Redford, MI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2011 Category: Service
Regis chose not to elaborate about his overall experience.
This review was collected via phone interview by Customer Research Inc.

TC
Tom C.
MI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2011 Category: Service
Tom said he has been very impressed with their service for many years. He already has recommended them.
This review was collected via phone interview by Customer Research Inc.

RM
RICHARD M.
Ypsilanti, MI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2011
oil change and brakes
They always do a very good job w/ all 3 of my cars. I highly recommend Chris and the staff.

JK
JACK K.
Redford, MI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2011
Brake Job
Had brakes replaced. Job done well and quickly.

MO
MARY O.
Livonia, MI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2011
Nice Job!
I was impressed and glad I'd bought the Groupon deal for your store. They place was clean, my car was finished quickly and the staff was helpful and polite. Keep up the good work!