ReScore Reviews™ (8)
Mr Vincent very sorry for not getting to bottom of your problem.Would like to offer refund of brake job done 10-4-16. Please call store 248-477-4840 or stop in and see chris bailey owner. Thank You!
I didn't ask your shop to replace my fuel pump. I actually told them I suspected a fuel pump or timing belt from how it acted when it stopped. Then I agreed to pay $80 for diagnostics for your shop to determine the issue.
While you say that you are "GLAD WE DIDNT PUT IN FUEL PUMP YOU THOUGHT IT NEEDED." I am extremely happy that I didn't decide to junk my car when your employee told me that the engine was blown and gave out.
I guess I was wrong in thinking an apology would be something I could expect from an owner who had been in business for 18 years, but I realize customers come and go and obviously you don't see a need to keep all of us. like I said in my review, you guys appear to be a good choice for tires and basic oil changes.
I am sorry if you think my review was unreasonable, but I truly believe if the shoe was on the other foot, or your wifes, daughters or grandaughters, none of you would believe that your business is somewhere to take a vehicle for any type of repair other than tires.
When the staff on the property can't diagnose a problem but someone on the phone can, that more than likely is not a repair your shop should be trying to diagnose on that particular day and you should let your customer know you can't handle it, so they can make an informed decision. There is nothing wrong about telling the truth.
Something I did forget to mention above is Metro 25 said they wouldn't have this "BIG" job done until after the holiday, possibly not until next Monday , which was 7 days away, because of the holiday week. I told them this is a no go. One guy pushed my car out of the bay and left it land where it did, seriously...I had to push it into a parking space myself. At this time, the guy that determined my engine was gone came out and said this to me "You aren't even having the work done here? This is a HUGE job, they (my other shop) don't know what they are saying, they will never have it done."
That is it for me with Metro 25, I paid that $80 diagnostic fee for them keeping me warm for 5 hours, broke up that gimick credit card in front of the guy writing me up, called a tow truck, had my car taken to the shop in Dearborn. And received the call that my car was repaired and ready for pickup at 5:30 the following day.
The other shop, replaced the timing belt, the water pump, the seals and both serpentine belts. I paid them $510 and have the receipt to prove it if anyone doubts my words.
Don't trust this shop with any type of work other that basic work...some of the guys working here and looking at your car have no idea what they are doing. There are also alot of shops that no longer charge the diagnosis fee, that you are used to seeing at a dealer shop. Be educated and be aware of what is going on. I had seen other signs of lack of integrity and ethics here before, although very minuete in comparison to this instance, but I let it slide because I liked that 6 months same as cash...That was where I went wrong.
Debi, THE CAR WAS DIAGED CORRECTLY JUST NOT IN TIMLY MATTER. GLAD WE DIDNT PUT IN FUEL PUMP YOU THOUGHT IT NEEDED. GLAD YOR TECH FIXED YOUR CAR. HAVNT BEEN IN BUSINESS 18 YEARS GUESSING!!!!!!!THANKS CHRIS BAILEY OWNER