Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

5889 Reviews

ReScore Reviews™ (154)

ReScore
Overall Rating 4.7532482/5Overall Rating 4.7532482/5Overall Rating 4.7532482/5Overall Rating 4.7532482/5rating 4.7532482
Original
Overall Rating 2.33766/5Overall Rating 2.33766/5rating 2.33766rating 2.33766rating 2.33766
96% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


KD
Kenneth D.
Palm Bay, FL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018 Category: Service
All it takes is one
We've been to Hyundai coastal several times and have had the fortunate lock of having Krystal take care of our car.
Each time with come she has outdone herself time and time again.
At this point we're just family and absolutely a loyal customer. It's workers such as her that are overlooked in the daily operation of a business. Give that woman to Ray and keep your customers happy because she definitely keeps us happy!

Verified Customer
Palm Bay, FL
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Customer service
As always, great service

PH
Peter H.
West Palm Beach, FL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Service
Great customer service
JAYNA M., Customer Relations Consultant from Coastal Hyundai responded on 11/20/2018


Thank you for sharing your experience from your most recent service visit. We are happy that you are satisfied with our service department here at Coastal Hyundai. Our team appreciates your continued business and I will be sure to pass along your feedback to Peter and Bart.


Best Regards,

Jayna M. Mobley
Customer Relation Consultant
jmobley@coastalhyundai.com
Phone: 321-723-4500

ED
Elaine D.
Micco, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Efficient service reps & the concern that they exhibit
Amanda Trainer was my Service Rep for this visit. I must say she was very accommodating & knowledgeable regarding auto maintenance.
JAYNA M., Customer Relations Consultant from Coastal Hyundai responded on 11/20/2018


Thank you Elaine for taking the time to complete our survey and for the positive feedback. Amanda goes above and beyond for her customers and ensures that each guest receives excellent service. We value your business and I will be sure to pass along your kind words to our service team.


Best Regards,

Jayna M. Mobley
Customer Relation Consultant
jmobley@coastalhyundai.com
Phone: 321-723-4500

DB
Dana B.
Palm Bay, FL
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Choosing Hyundai EVERY time!
I found the people at Hyundai very polite and attentive. I'm happy that I purchased my Kona from them.
JAYNA M., Customer Relations Consultant from Coastal Hyundai responded on 11/20/2018


Thank you Dana for being part of the Coastal Hyundai family and taking the time to respond to our survey. We are very happy that you are a loyal customer and are satisfied with our dealership. Our team values your continued business and looks forward to servicing your Hyundai for years to come.


Best Regards,

Jayna M. Mobley
Customer Relation Consultant
jmobley@coastalhyundai.com
Phone: 321-723-4500

CS
Chantelle S.
Palm Bay, FL
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Coastal is amazing!
Customer Service is amazing at Coastal!!!
This is my 5th Hyundai vehicle in which I've purchased at Coastal...I am always amazed with the warranty of the vehicle...ANY issue I have ever had has been covered by my warranty thus far...great that Hyundai stands behind their products!!!
Chris in service was VERY helpful and personal...
JAYNA M., Customer Relations Consultant from Coastal Hyundai responded on 11/20/2018


Thank you Chantelle for sharing your experience from your most recent service visit. We are happy that you are satisfied with our service department here at Coastal Hyundai. Our team appreciates your continued business and I will be sure to pass along your feedback to Chris and Ron.


Best Regards,

Jayna M. Mobley
Customer Relation Consultant
jmobley@coastalhyundai.com
Phone: 321-723-4500

MD
Michael D.
Melbourne, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/19/2018 Category: Service
Pretty Good!
The service rep was very friendly, and courteous. She informed me about a recall for my car and explained the details. She did not try to up-sell me or pressure me to get any extra service. She was quick and to efficient. The shuttle drivers were good, they knew the roads well. My only minor complaint is that I had to wait about 30 minutes for a shuttle to take me back to work after dropping my car off at the dealership.
JAYNA M., Customer Relations Consultant from Coastal Hyundai responded on 11/20/2018


Thank you Michael so much for completing our survey for us. Coastal Hyundai strives daily to do the best in customer service and give each guest a 5 star service. 

Please accept my apology for not completing this task. We hope to prove our commitment on your next routine maintenance visit. We want to thank you again for allowing us to provide you with our automotive services.


Best Regards,

Jayna M. Mobley
Customer Relation Consultant
jmobley@coastalhyundai.com
Phone: 321-723-4500

WL
Wayne L.
Melbourne, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
Service
They make you fell at home. Very good at what they do.
JAYNA M., Customer Relations Consultant from Coastal Hyundai responded on 11/20/2018


We truly appreciate your 5 star review Wayne and  your recommendation of our service department. I am pleased that we were able to complete your service quickly and efficiently. At Coastal Hyundai we value our customers and we look forward to seeing you again at your next visit with us. We want to thank you again for allowing us to provide you with our automotive services.


Best Regards,

Jayna M. Mobley
Customer Relation Consultant
jmobley@coastalhyundai.com
Phone: 321-723-4500

JH
John H.
West Melbourne, FL
2007 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
Veracruz Care
My relationship is going on 11 years with the same car. Your maintenance of my car has made the different between keeping this car and getting a new (another) car. Thanks to the entire auto care section for taking really good care of me and my car.
JAYNA M., Customer Relations Consultant from Coastal Hyundai responded on 11/20/2018


Thank you John for being part of the Coastal Hyundai family and taking the time to respond to our survey. We are very happy that you are a loyal customer and are satisfied with our dealership. Our team values your continued business and looks forward to servicing your Hyundai for years to come.


Best Regards,

Jayna M. Mobley
Customer Relation Consultant
jmobley@coastalhyundai.com
Phone: 321-723-4500

CV
Cayla V.
Melbourne, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
Thank you!
Love this dealership, John Lyons is the best! All the service advisors are wonderful, too!
JAYNA M., Customer Relations Consultant from Coastal Hyundai responded on 11/19/2018


Thank you Cayla for sharing your experience from your most recent service visit. We are happy that you are satisfied with our service department here at Coastal Hyundai. Our team appreciates your continued business and I will be sure to pass along your feedback to Chris and Frank.


Best Regards,


Jayna M. Mobley
Customer Relation Consultant
jmobley@coastalhyundai.com
Phone: 321-723-4500

Verified Customer
Palm Bay, FL
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
Customer service is excellent.
Great staff, quick service. Love this place.
JAYNA M., Customer Relations Consultant from Coastal Hyundai responded on 11/19/2018


Thank you for sharing your experience from your most recent service visit. We are happy that you are satisfied with our service department here at Coastal Hyundai. Our team appreciates your continued business and I will be sure to pass along your feedback to Amanda and Bart.


Best Regards,

Jayna M. Mobley
Customer Relation Consultant
jmobley@coastalhyundai.com
Phone: 321-723-4500

SS
Suzanne S.
Palm Bay, FL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2018 Category: Service
Great Service
It’s always a pleasure wishing with Amanda. She gets things taken care of for me quickly and efficiently. The service I have received in the Service Department is part of the reason I’m looking at Hyundai again for my next car purchase.
JAYNA M., Customer Relations Consultant from Coastal Hyundai responded on 11/19/2018


Thank you Suzanne for taking the time to complete our survey and for the positive feedback. Amanda goes above and beyond for his customers and ensures that each guest receives excellent service. We value your business and I will be sure to pass along your kind words to our service team


Best Regards,

Jayna M. Mobley
Customer Relation Consultant
jmobley@coastalhyundai.com
Phone: 321-723-4500

HS
Heather S.
Palm Bay, FL
2006 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2018 Category: Service
Door handle
Great experience
JAYNA M., Customer Relations Consultant from Coastal Hyundai responded on 11/19/2018

Thank you Heather for completing our survey and your recommendation of our service department. At Coastal Hyundai we value our customers  and strive to give each customer a five star experience. We look forward to seeing you again at your next visit with us. We want to thank you again for allowing us to provide you with our automotive services


Best Regards,

Jayna M. Mobley
Customer Relation Consultant
jmobley@coastalhyundai.com
Phone: 321-723-4500

Verified Customer
Melbourne, FL
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2018 Category: Service
Perfect
All great
JAYNA M., Customer Relations Consultant from Coastal Hyundai responded on 11/18/2018


We truly appreciate your 5 star review and recommendation of our service department. I am pleased that we were able to complete your service quickly and efficiently. At Coastal Hyundai we value our customers and we look forward to seeing you again at your next visit with us. We want to thank you again for allowing us to provide you with our automotive services.


Best Regards,

Jayna M. Mobley
Customer Relation Consultant
jmobley@coastalhyundai.com
Phone: 321-723-4500

JA
John A.
Cocoa Beach, FL
2011 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Patient and friendly staff.
Outstanding service.
JAYNA M., Customer Relations Consultant from Coastal Hyundai responded on 11/18/2018


Thank you for sharing your experience from your most recent service visit. We are happy that you are satisfied with our service department here at Coastal Hyundai. Our team appreciates your continued business and I will be sure to pass along your feedback to Amanda and Frank.


Best Regards,

Jayna M. Mobley
Customer Relation Consultant
jmobley@coastalhyundai.com
Phone: 321-723-4500

EG
Elaine G.
Cocoa Beach, FL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Help knows what they are doing
The people are extremely friendly and helpful.
JAYNA M., Customer Relations Consultant from Coastal Hyundai responded on 11/16/2018


We truly appreciate your 5 star review and recommendation of our service department. I am pleased that we were able to complete your service quickly and efficiently. At Coastal Hyundai we value our customers and we look forward to seeing you again at your next visit with us. We want to thank you again for allowing us to provide you with our automotive services.

Best Regards,

Jayna M. Mobley
Customer Relation Consultant
jmobley@coastalhyundai.com
Phone: 321-723-4500

PS
Pauline S.
Palm Bay, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Area seating is very comfortable and lots of choices for snacks and cool drinks.
Service Agent was very professional, pleasant and knowledgeable.
JAYNA M., Customer Relations Consultant from Coastal Hyundai responded on 11/16/2018


Thank you for sharing your experience from your most recent service visit. We are happy that you are satisfied with our service department here at Coastal Hyundai. Our team appreciates your continued business and I will be sure to pass along your feedback to Peter and Frank.


Best Regards,

Jayna M. Mobley
Customer Relation Consultant
jmobley@coastalhyundai.com
Phone: 321-723-4500

BM
Bill M.
Palm Bay, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Service call
No issues
JAYNA M., Customer Relations Consultant from Coastal Hyundai responded on 11/16/2018


We truly appreciate your 5 star review and recommendation of our service department. I am pleased that we were able to complete your service quickly and efficiently. At Coastal Hyundai we value our customers and we look forward to seeing you again at your next visit with us. We want to thank you again for allowing us to provide you with our automotive services.


Best Regards,

Jayna M. Mobley
Customer Relation Consultant
jmobley@coastalhyundai.com
Phone: 321-723-4500

LR
Loraine R.
Melbourne, FL
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Friendly service
Service technician was very friendly and the car was ready before the expected time.
JAYNA M., Customer Relations Consultant from Coastal Hyundai responded on 11/16/2018


Thank you for sharing your experience from your most recent service visit. We are happy that you are satisfied with our service department here at Coastal Hyundai. Our team appreciates your continued business and I will be sure to pass along your feedback to Krystal and Logan.


Best Regards,

Jayna M. Mobley
Customer Relation Consultant
jmobley@coastalhyundai.com
Phone: 321-723-4500

SC
Scott C.
Palm Bay, FL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Great service! In and out in no time!
Was pleasantly surprised how quick and easy it was to set up an appointment and how fast they finished servicing my car. Glad we made the choice to purchase our vehicle at Coastal!
JAYNA M., Customer Relations Consultant from Coastal Hyundai responded on 11/19/2018

Thank you Scott for taking the time to complete our survey and for the positive feedback. Chris goes above and beyond for his customers and ensures that each guest receives excellent service. We value your business and I will be sure to pass along your kind words to our service team


Best Regards,

Jayna M. Mobley
Customer Relation Consultant
jmobley@coastalhyundai.com
Phone: 321-723-4500