ReScore Reviews™ (8)

ReScore
Overall Rating 4.3749987/5Overall Rating 4.3749987/5Overall Rating 4.3749987/5Overall Rating 4.3749987/5rating 4.3749987
Original
Overall Rating 1.375/5rating 1.375rating 1.375rating 1.375rating 1.375
95% Would Recommend
100% Business Response
Latest Review about 21 hours ago
Patricia M. on 11/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly People, Great Service on Time"
I was greeted by friendly customer service. My vehicle was taken in on time. I thought the young lady was approaching me with a plate of cookies to go with the good coffee, but it was the nuts found on my air filter. I'm so glad they found it , I know that could have caused a lot of damage if left there. I now check it once a month to see if my furry friends have stashing their winter food under my hood.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 11/02/2017
Service Type: Maintenance
Review Created: 11/18/2017 11:37 PM
Jon C., Service Director at Colonial Hyundai responded on 11/19/2017

I would like to thank you for taking the time to complete this review for Summer and here team. All of us here at Colonial Hyundai are honored to have been given the opportunity to serve you. We look forward to serving you in the future! 

Jon R. Carpenter
Service Director
804-414-2035
Linda M. on 11/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great Tire Service"
Price Matched. Good value
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/18/2017 07:23 PM
Jon C., Service Director at Colonial Hyundai responded on 11/19/2017

I want to thank you for taking the time to complete this review for Kimberly and her team. All of us here at Colonial Hyundai are honored to have been allowed to serve you. Please let anyone of us know how we can help you in the future! 

Jon R. Carpenter
Service Director
804-414-2035
Meet S. on 11/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great service "
Like it then priority dealers at Toyota.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/18/2017 03:55 PM
Jon C., Service Director at Colonial Hyundai responded on 11/19/2017

Thank you for taking the time to complete this review for Aaron and his team. We are honored to have been allowed to serve you. Please let us know how we can help you in the future! 

Jon R. Carpenter
Service Director
804-414-2035
Verified Customer on 11/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly staff"
Great staff and excellent customer service!
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 11/09/2017
Service Type: Repair
Review Created: 11/18/2017 11:11 AM
Jon C., Service Director at Colonial Hyundai responded on 11/19/2017

I would like to thank you for taking the time to complete this review for us. My team and I are honored to have been allowed to serve you. Please let us know how we can help you in the future!

Jon R. Carpenter
Service Director
804-414-2035
Linda C. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent car care"
I arrive 1 hour early and was seen right away..Great service!
Vehicle: 2016 Hyundai Azera
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/14/2017 05:57 PM
Jon C., Service Director at Colonial Hyundai responded on 11/15/2017

I want to thank you for taking the time to complete this review for Kimberly and her team. All of us here at Colonial Hyundai are honored to have been allowed to serve you. Please let anyone of us know how we can help you in the future!

Jon R. Carpenter
Service Director
804-414-2035
Verified Customer on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Love !"
Amazing staff and service
Vehicle: 2006 Hyundai Elantra
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/14/2017 04:16 PM
Jon C., Service Director at Colonial Hyundai responded on 11/14/2017

As always we are honored to have been given the opportunity to serve you! Thank you for taking the time to complete this review for us and we look forward to seeing you soon!

Jon R. Carpenter
Service Director
804-414-2035
Verified Customer on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Friendly staff
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/14/2017 01:08 PM
Jon C., Service Director at Colonial Hyundai responded on 11/14/2017

I would like to thank you for taking the time to complete this review for Kimberly and her team. We are honored to have been allowed to serve you. Please let anyone of us know how we can help you in the future!

Jon R. Carpenter
Service Director
804-414-2035
Theodore T. on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service, great as usual. thanks again, Thomas Telle"
Wow !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/10/2017 04:05 PM
Jon C., Service Director at Colonial Hyundai responded on 11/10/2017

Thank you for taking the time to complete this review for us. My team and I are honored to have been given the opportunity to serve you. Please let us know how we can help you in the future!

Jon R. Carpenter
Service Director
804-414-2035
Ludwig B. on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"friendly and courtious"
EXCELLENT SERVICE
Vehicle: 2010 Hyundai Genesis
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/10/2017 03:41 PM
Jon C., Service Director at Colonial Hyundai responded on 11/10/2017

I would like to thank you for taking the time to complete this review for us. As always, my team and I are honored to serve you again. Please let us know how we can help you in the future!

Jon R. Carpenter
Service Director
804-414-2035
Glenn S. on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good to go"
i really appreciate the appointment system... Makes all the difference...
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/04/2017
Service Type: Maintenance
Review Created: 11/10/2017 05:44 AM
Jon C., Service Director at Colonial Hyundai responded on 11/10/2017

I would like to thank you for taking the time to complete this review for us, My team and I are honored to have been given the opportunity to serve you. Please let anyone of us know how we can help you in the future!

Jon R. Carpenter
Service Director
804-414-2035
Kathryn C. on 11/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Treated well"
Very nice place /treated well there!!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/07/2017
Service Type: Maintenance
Review Created: 11/09/2017 01:34 PM
Jon C., Service Director at Colonial Hyundai responded on 11/09/2017

I want to take a moment to thank you for completing this review for Kimberly and her team. All of us here at Colonial Hyundai are honored to have been given the opportunity to serve you. Please let anyone of us know how we can help you in the future!

Jon R. Carpenter
Service Director
804-414-2035
Verified Customer on 11/09/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Mostly wonderful "
N/A
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 11/07/2017
Service Type: Repair
Review Created: 11/09/2017 12:07 PM
Jon C., Service Director at Colonial Hyundai responded on 11/09/2017

Thank you for taking the time to complete this review for Summer and her team. I have addressed your concern with all of our team members and we would like to thank you for bringing this to our attention. We are honored to serve you and hope to see you next time!

Jon R. Carpenter
Service Director
804-414-2035
Verified Customer on 11/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Attitudes"
The team at Gateway Hyundai continue to present me and my family with courteous attitudes, efficient vehicle maintenance and reasonable incentive options for purchasing another or trading my current vehicle.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 10/31/2017
Service Type: Maintenance
Review Created: 11/09/2017 11:07 AM
Jon C., Service Director at Colonial Hyundai responded on 11/09/2017

I would like to thank you for taking the time to complete this review for Summer and her team. All of us here at Colonial Hyundai are honored to have been allowed to serve you. Please let anyone of us know how we can help you in the future!

Jon R. Carpenter
Service Director
804-414-2035
Verified Customer on 11/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change for 2017 Accent"
All in all, I was satisfied with the service. The staff was very courteous and friendly.
Vehicle: 2017 Hyundai Accent
Category: Service
Service Date: 11/06/2017
Service Type: Maintenance
Review Created: 11/08/2017 10:41 AM
Jon C., Service Director at Colonial Hyundai responded on 11/08/2017

I would like to thank you for taking the time to complete this review for Aaron and his team. We are honored to have been allowed to serve you and we hope to see you next time!

Jon R. Carpenter
Service Director
804-414-2035
Verified Customer on 11/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service dept"
Friendly ,helpful and a short wait time!
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 11/02/2017
Service Type: Repair
Review Created: 11/08/2017 04:57 AM
Jon C., Service Director at Colonial Hyundai responded on 11/08/2017

I would like thank you for taking the time to complete this review for Kimberly and her team. We are honored to have been allowed to serve you and we hope to see you next time!

Jon R. Carpenter
Service Director
804-414-2035
Dorothy B. on 11/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Repair"
Work done correct and in a timely mannert.
Vehicle: 2008 Hyundai Accent
Category: Service
Service Date: 11/03/2017
Service Type: Maintenance
Review Created: 11/08/2017 04:32 AM
Jon C., Service Director at Colonial Hyundai responded on 11/08/2017

I would like to thank you for taking the time to complete this review for Aaron and his team. All of us here at Colonial Hyundai are honored to have been allowed to serve you. Please let anyone of us know how we can help you in the future!

Jon R. Carpenter
Service Director
804-414-2035
Stacey R. on 11/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service "
You can tell that customer service is highly valued here. The staff work well together to give stellar service that helps to create a over a feeling that your money and vehicle are being well cared for.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 11/01/2017
Service Type: Repair
Review Created: 11/06/2017 09:32 PM
Jon C., Service Director at Colonial Hyundai responded on 11/07/2017

I want to take a moment to thank you for completing this review for Kimberly and our entire team. All of us here at Colonial Hyundai are honored to have been given the opportunity to serve you. Please let anyone of us know how we can help you in the future!

Jon R. Carpenter
Service Director
804-414-2035
Larry K. on 11/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Satisfaction to Date"
No complaints or issues thus far (4years). Also a fine service writer, our front line to the dealer.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/26/2017
Service Type: Maintenance
Review Created: 11/06/2017 09:34 AM
Jon C., Service Director at Colonial Hyundai responded on 11/06/2017

I would like to thank you for taking the time to complete this review for Kimberly and her team. All of us here at Colonial Hyundai are honored to have been allowed to serve you. Please let anyone of us know how we can help you in the future!

Jon R. Carpenter
Service Director
804-414-2035
Laurie P. on 11/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil leak"
Oil we as leaking, was covered under Hyundai warranty. Very satisfied.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/27/2017
Service Type: Repair
Review Created: 11/05/2017 11:27 AM
Jon C., Service Director at Colonial Hyundai responded on 11/05/2017

I would like to thank you for taking the time to complete this review for all of us here at Colonial Hyundai. My entire team and I are honored to have been allowed to serve you. Please let us know how we can help you in the future! 

Jon R. Carpenter
Service Director
804-414-2035
Rita B. on 11/04/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Everyone is polite"
I am very satisfied with my car, I have owned 4 and have convinced atleast 6 others to purchase hyundais
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 10/30/2017
Service Type: Repair
Review Created: 11/04/2017 06:59 PM
Jon C., Service Director at Colonial Hyundai responded on 11/05/2017

Thank you for taking the time to complete this review for Summer and her team. My team and I are honored to have been allowed to serve you. Please know that we only make needed recommendations and we do not believe selling items that are not needed or have no value. Please let me know how I can help you in the future. 

Jon R. Carpenter
Service Director
804-414-2035
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