ReScore Reviews™ (11)

ReScore
Overall Rating 4.5454564/5Overall Rating 4.5454564/5Overall Rating 4.5454564/5Overall Rating 4.5454564/5rating 4.5454564
Original
Overall Rating 1.63636/5rating 1.63636rating 1.63636rating 1.63636rating 1.63636
95% Would Recommend
100% Business Response
Latest Review about 13 hours ago
Marvin M. on 02/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service "
Excellent in all phases of service!
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/09/2018
Service Type: Maintenance
Review Created: 02/18/2018 05:03 AM
Jon C., Service Director at Colonial Hyundai responded on 02/18/2018

Thank you for taking the time to complete this review for Summer and her team. We are honored to have been allowed to serve you. Please let anyone of us know how we can help you in the future!

Jon R. Carpenter
Service Director
804-414-2035
Terry A. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
My experience was exceptional this time. Very friendly staff. No issues and no hassles at all.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/16/2018 06:31 PM
Jon C., Service Director at Colonial Hyundai responded on 02/17/2018

I would like to thank you for taking the time to complete this review for Tommy and his team. We are honored to have been allowed to serve you. Please let us know how we can help you in the future!

Jon R. Carpenter
Service Director
804-414-2035
James F. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courteous and fast."
Always my favorite people! Excellent service
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/15/2018 06:35 PM
Jon C., Service Director at Colonial Hyundai responded on 02/16/2018

I want to take a moment to thank you for completing this review for Kimberly and her team. All of us here at Colonial Hyundai are honored to have been allowed to serve you. Please let anyone of us know how we can help you in the future!

Jon R. Carpenter
Service Director
804-414-2035
Verified Customer on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"fast"
In and out in no time you don't spend your hole day waiting.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/08/2018
Service Type: Repair
Review Created: 02/15/2018 05:07 PM
Jon C., Service Director at Colonial Hyundai responded on 02/16/2018

I would like to thank you for taking the time to complete this review for Aaron and his team. My team and I are honored you have allowed us to serve you. We look forward to seeing you next time!

Jon R. Carpenter
Service Director
804-414-2035
Robert H. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Love my car, love my service"
It took me nearly two years to research and make a decision to purchase my new car. Time well spent. I love my Sonata and the service I receive from the dealership. The lady at the desk remembered me from last time and knew exactly how I wanted my car serviced. I was in and out in no time. Very happy.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/15/2018 04:14 PM
Jon C., Service Director at Colonial Hyundai responded on 02/16/2018

Thank you for taking the time to complete this review for all of us here at Colonial Hyundai. We are honored you have given us the opportunity to serve you. Please let me know how I can help you and your family in the future!

Jon R. Carpenter
Service Director
804-414-2035
Raymond H. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very easy and quick"
Very easy and quick. Good service.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/15/2018 10:10 AM
Jon C., Service Director at Colonial Hyundai responded on 02/15/2018

Thank you for taking the time to complete this review for Aaron and his team. We are honored to have been allowed to serve you and we look forward to seeing you next time!

Jon R. Carpenter
Service Director
804-414-2035
Verified Customer on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great customer service"
like the service
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 02/06/2018
Service Type: Maintenance
Review Created: 02/14/2018 06:50 PM
Jon C., Service Director at Colonial Hyundai responded on 02/15/2018

I would like to take a moment to thank you for taking the time to complete this review for Kimberly and her team. We are honored to have been allowed to serve you. Please let us know how we can help you in the future!

Jon R. Carpenter
Service Director
804-414-2035
Verified Customer on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer service"
Colonial Hyundai gets the job done with excellent service on my Genesis every time!!
Vehicle: 2013 Hyundai Genesis
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/14/2018 05:27 PM
Jon C., Service Director at Colonial Hyundai responded on 02/15/2018

I would like to thank you for taking the time to complete this review for Kimberly and her team. All of us here at Colonial Hyundai are honored to have been allowed to serve you. Please let us know how we can help you in the future!

Jon R. Carpenter
Service Director
804-414-2035
Angela C. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome Service"
Every time I visit its a pleasant one and I always receive fast service!
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 02/10/2018
Service Type: Maintenance
Review Created: 02/13/2018 06:45 PM
Jon C., Service Director at Colonial Hyundai responded on 02/14/2018

I would like to thank you for taking the time to complete this review for Aaron and his team. We are always honored to have the opportunity to serve you. Please let anyone of us know how we can help you in the future!

Jon R. Carpenter
Service Director
804-414-2035
Thomas G. on 02/13/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Worked me in a busy day."
The staff are very friendly and accommodating at all times.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/10/2018
Service Type: Repair
Review Created: 02/13/2018 01:05 PM
Jon C., Service Director at Colonial Hyundai responded on 02/13/2018

Thank you for taking the time to complete this review for Aaron and his team. We are honored you have allowed us to serve you. As a Hyundai dealership, we are required to check for open recalls/campaigns and then complete them. In some cases we can see the open recall before the notifications are sent to the customer. Please let us know how we can help you in the future!

Jon R. Carpenter
Service Director
804-414-2035
George B. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recalled on my Sonata"
All of my recalls have been fixed and in a timely and quality manner. I am extremely pleased with the service on my car
THANK you for a job well done.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 02/08/2018
Service Type: Repair
Review Created: 02/13/2018 09:17 AM
Jon C., Service Director at Colonial Hyundai responded on 02/13/2018

I would like to thank you for taking the time to complete this review for Summer and her team. All of us here at Colonial Hyundai are honored to have been allowed to serve you and we look forward to seeing you in the future!

Jon R. Carpenter
Service Director
804-414-2035
Don C. on 02/12/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Love my Hundai"
Really like this dealership. They are almost timely in their work and always professional.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 02/06/2018
Service Type: Maintenance
Review Created: 02/12/2018 09:12 AM
Jon C., Service Director at Colonial Hyundai responded on 02/12/2018

I would like to thank you for taking the time to complete this review for Kimberly and her team. All of us here at Colonial Hyundai are honored to have been allowed to serve you. We look forward to seeing you in the future!

Jon R. Carpenter
Service Director
804-414-2035
Harold G. on 02/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick "
I've had two service bulletin recalls on my 2013 Elantra. Colonial Hyundai has been quick and efficient at taking care of these items. Even the warranty work has been fast. Have only had two issues that needed addressing there. The service department is top notch. I'm very pleased with my 2013 Elantra 102000 miles and still going as strong as the day I drove it off the lot.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/05/2018
Service Type: Repair
Review Created: 02/10/2018 09:19 PM
Jon C., Service Director at Colonial Hyundai responded on 02/11/2018

Thank you for taking the time to complete this review for Kimberly and her team. We are glad to hear you have enjoyed your wonderful vehicle and we are honored we have been able to help you maintain it. Please let anyone of us know how we can help you in the future! 

Jon R. Carpenter
Service Director
804-414-2035
Sherwood A. on 02/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Trustworthy"
We always bring our vehicles back to Colonial because we can trust them. They are very accommodating. We have three Hyundais right now.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/03/2018
Service Type: Repair
Review Created: 02/10/2018 06:06 PM
Jon C., Service Director at Colonial Hyundai responded on 02/11/2018

I want to thank you for taking the time to write this kind review for all of us here at Colonial Hyundai. Please know how honored we are to have been able to serve you over the years. We look forward to serving you in the future! 

Jon R. Carpenter
Service Director
804-414-2035
William D. on 02/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great!"
Great, fast and friendly service.
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 01/25/2018
Service Type: Repair
Review Created: 02/10/2018 05:13 AM
Jon C., Service Director at Colonial Hyundai responded on 02/10/2018

I would like to thank you for taking the time to complete this review for Summer and her team. All of us here at Colonial Hyundai are honored to have been allowed to serve you. Please let anyone of us know how we can help you in the future! 

Jon R. Carpenter
Service Director
804-414-2035
Vivian F. on 02/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I like this location better then broad street"
Customer service is great there nice and friendly.
Vehicle: 2014 Hyundai Elantra Gt
Category: Service
Service Date: 02/01/2018
Service Type: Repair
Review Created: 02/08/2018 05:52 PM
Jon C., Service Director at Colonial Hyundai responded on 02/09/2018

I would like to thank you for taking the time to complete this review for Summer and her team. All of us here at Colonial Hyundai are honored to have been given the opportunity to serve you. We look forward to seeing you next time!

Jon R. Carpenter
Service Director
804-414-2035
Derek S. on 02/07/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service! Great Staff!"
Pleasant experience...
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 02/01/2018
Service Type: Maintenance
Review Created: 02/07/2018 08:35 AM
Jon C., Service Director at Colonial Hyundai responded on 02/07/2018

I want to thank you for taking the time out of your busy day to complete this review for Kimberly and her team. All of us here at Colonial Hyundai are honored to have been allowed to serve you. Please let anyone of us know how we can help you in the future!

Jon R. Carpenter
Service Director
804-414-2035
Marjolain S. on 02/07/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"All Around High Quality Service All The Time..."
I have been a Hyundai owner for over 25 years. I have never been disappointed with the product or the service from the early days of Gateway Hyundai to the present day of Colonial Hyundai.
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 02/02/2018
Service Type: Repair
Review Created: 02/07/2018 06:12 AM
Jon C., Service Director at Colonial Hyundai responded on 02/07/2018

Thank you for taking the time to complete this review for Kimberly and her team. We are honored to have been allowed to serve you. We are glad you had a wonderful trip! Please let anyone of us know how we can help you in the future!

Jon R. Carpenter
Service Director
804-414-2035
Verified Customer on 02/07/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome Customer Service"
We were in and out.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/03/2018
Service Type: Maintenance
Review Created: 02/07/2018 04:06 AM
Jon C., Service Director at Colonial Hyundai responded on 02/07/2018

Thank you for taking the time to complete this review for Aaron and his team. We are honored to have been allowed to serve you. Please let anyone of us know how we can help you in the future!

Jon R. Carpenter
Service Director
804-414-2035
Latosha B. on 02/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Love the customers service "
The younger girl Kim who works at the desk is GREAT!! Very thorough with explaining details from the mechanic..
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 02/02/2018
Service Type: Maintenance
Review Created: 02/06/2018 06:03 PM
Jon C., Service Director at Colonial Hyundai responded on 02/07/2018

Thank you for taking the time to complete this review for Kimberly and her team. We are honored to have been allowed to serve you. Please let anyone of us know how we can help you in the future!

Jon R. Carpenter
Service Director
804-414-2035
Displaying Review 1 - 20 of 1670 in total