For over 30 years, Consolidated Auto Service Center has been providing quality service to the community of Forest Park, IL.For over 30 years, Consolidated Auto Service Center has been providing quality service to the community of Forest Park, IL.
Spoke with Michael. He said he called this business on Monday to secure an appointment time and a rental vehicle for Tuesday when he would drop his vehicle off, but when he arrived, photos were taken and he was told to come back Thursday even though he had been assured that he would be leaving it there. He explained that he was told when he dropped his vehicle off on Thursday, there would be a rental vehicle waiting for him, but when he got there, found that he had been misinformed and no rental was secured, but would be for Friday. Michael stated that after he left his vehicle on Friday, they called at 8:00 am because they could not find his tire lock and could not do any work, but would call if they did. He said he did not get a call back until after 6:00 pm to say that they had not yet started the work, but would on Monday. Michael then explained that he expected a call with the estimate on Monday, but did not hear from the business again until Thursday afternoon when his vehicle was finished, which was 1 or 2 days later than expected. He mentioned that he was not satisfied with the courtesy and professionalism of anyone at the business, due to all of the misinformation he received, with the exception of the gentleman with the red hair who helped him on Friday, and thusly, would not recommend this business for service.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.