Tim had brought his 2000 VW Jetta in with the problem of no heater motor operation, customer wanted us to diagnose and check the circuit between the switch and blower motor. After removing temperature control head to gain access to blower switch we were able to deteremine that the switch was bad. Customer was called and given and itemized estimate, which included the cost of diagnostics, parts, and the repair labor. Customer told me he had to talk to his wife and would call me back, after the call back he declined to repair the vehicle. We then reassembled the vehicle as the customer requested. Upon picking up the vehicle he did not want to pay for diagnostics, So after some discussion I dropped are flate rate from $90 per hour to $65 per hour and removed all other charges from the invoice. I don't know what more we could have done, I explained to him that there was no flate rate for electrical problems because of the unknowns related to ecectrical issues, and that there was no way possible to give him and accurate estimate before starting the diagnostic process.
I called and talked to Trevor about his concerns, there was a misunderstanding about all the problems that were found when diagnosing the vehicle. Customer thanked me for calling him and following up on this situation.
get the job done in a timely matter