Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71
4.7

( 567 Reviews )

97% Would Recommend
Latest Review 1 day ago

Reviews


MS
Mark S.
Lemmon, SD
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/23/2014 Category: Service
Mark said he has been there quite a few times. Everything worked out well.
This review was collected via phone interview by Customer Research Inc.

TS
Tucker S.
Bismarck, ND
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/16/2014 Category: Service
Tucker said this business always gives him a detailed analysis of what the vehicle needs before doing the work. They give him a realistic expectation about whether the work should be done or not.
This review was collected via phone interview by Customer Research Inc.

GW
Gordy W.
Bismarck, ND
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2014 Category: Service
Gordy said this business always gives him good service.
This review was collected via phone interview by Customer Research Inc.

TM
Tim M.
Bismarck, ND
Volkswagen Golf
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/12/2014 Category: Service
Tim said there was total miscommunication on the pricing. They took significantly longer than promised and did a poor job putting his vehicle back together. He would not recommend them to others based on this experience.
This review was collected via phone interview by Customer Research Inc.
Donald E. from Country Auto Clinic responded on 12/23/2014

Tim had brought his 2000 VW Jetta in with the problem of no heater motor operation, customer wanted us to diagnose and check the circuit between the switch and blower motor. After removing temperature control head to gain access to blower switch we were able to deteremine that the switch was bad. Customer was called and given and itemized estimate, which included the cost of diagnostics, parts, and the repair labor. Customer told me he had to talk to his wife and would call me back, after the call back he declined to repair the vehicle. We then reassembled the vehicle as the customer requested. Upon picking up the vehicle he did not want to pay for diagnostics, So after some discussion I dropped are flate rate from $90 per hour to $65 per hour and removed all other charges from the invoice. I don't know what more we could have done, I explained to him that there was no flate rate for electrical problems because of the unknowns related to ecectrical issues, and that there was no way possible to give him and accurate estimate before starting the diagnostic process.


MB
Martin B.
Washburn, ND
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2014 Category: Service
Martin said he thought this business did a good job. They did not take very long servicing his vehicle. They found the problem and got it solved.
This review was collected via phone interview by Customer Research Inc.

CW
Curt W.
Bismarck, ND
Oldsmobile Bravada
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2014 Category: Service
Curt said he has used this business for years now. He trusts them. He already recommends them to others.
This review was collected via phone interview by Customer Research Inc.

DR
Dave R.
Mandan, ND
GMC Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2014 Category: Service
Dave said he was friends with the previous owner.
This review was collected via phone interview by Customer Research Inc.

VH
Val H.
Bismarck, ND
Ford Taurus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/08/2014 Category: Service
Val said this business was very pleasant and provided transportation for her.
This review was collected via phone interview by Customer Research Inc.

DT
Dale T.
Laurens, SC
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2014 Category: Service
Dale said he appreciates the business and they did good job oh his vehicle. They are courteous, efficient, and reasonable. He is thankful for this business.
This review was collected via phone interview by Customer Research Inc.

GD
Greg D.
Oldsmobile Ninety-Eight
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2014 Category: Service
Greg said this business has always provided good service, for over 40 years.
This review was collected via phone interview by Customer Research Inc.

MG
Milo G.
Chevrolet S10 Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/15/2014 Category: Service
Milo said he has recommended this business to others already.
This review was collected via phone interview by Customer Research Inc.

TB
Trever B.
Chrysler Sebring
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/15/2014 Category: Service
Trever said this business ran up the bill and he would not recommend them to others because they were being dishonest with him.
This review was collected via phone interview by Customer Research Inc.
Donald E. from Country Auto Clinic responded on 11/21/2014

I called and talked to Trevor about his concerns, there was a misunderstanding about all the problems that were found when diagnosing the vehicle. Customer thanked me for calling him and following up on this situation.


DR
DUANE / DONNA R.
Bismarck, ND
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2014
shunook
Always friendly and very knowledgeable
get the job done in a timely matter

MH
Mark H.
Mandan, ND
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2014 Category: Service
Mark said the service was prompt, the cost was reasonable and the business did good work.
This review was collected via phone interview by Customer Research Inc.

KK
Ken K.
Bismarck, ND
Chevrolet Tracker
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2014 Category: Service
Ken said he trusts the work this business does and they left his vehicle clean.
This review was collected via phone interview by Customer Research Inc.

DT
Daron T.
Bismarck, ND
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2014 Category: Service
Daron said they did a great job and they were honest.
This review was collected via phone interview by Customer Research Inc.

TJ
TRENT J.
Pontiac Grand Prix
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/19/2014
Fast, friendly and efficient
Great place to take our vehicles.

LH
LEE / LORI H.
Bismarck, ND
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2014
People you can trust.
The people listen to me and are very helpful, even looking at my possible or potential needs in the future.

HH
HARLEY H.
Mandan, ND
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2014
very quick response
My diesel truck blew a fuel injection line. I had it towed in after hours and the repair was completed before noon the next day!

AW
Anne W.
Bismarck, ND
Buick LeSabre
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/11/2014 Category: Service
Anne said the work this business did was okay. It was nice how they had a courtesy service.
This review was collected via phone interview by Customer Research Inc.