Reviews
GR
Gary R.
Bismarck, ND
Pontiac Grand Prix
Verified Customer
Gary said the staff is pretty good and pretty well rounded. They told him the sensor and the coolant was broken but he turned the vehicle on this morning and it seems to be working fine.
Recommended
This review was collected via phone interview by Customer Research Inc.
MG
Mark G.
Bismarck, ND
Pontiac Grand Prix
Verified Customer
Mark said, he would recommend this business to others.
Recommended
This review was collected via phone interview by Customer Research Inc.
Verified Customer
Bismarck, ND
GMC Yukon XL
Verified Customer
Honest
Been coming here for years. They are honest individuals who aren't in it just to make a buck.
Recommended
MH
Marcus H.
Bismarck, ND
Ford Escape
Verified Customer
Marcus said that the facility is good, they were transparent and the service was quick and affordable.
Recommended
This review was collected via phone interview by Customer Research Inc.
DB
Dawsen B.
New Salem, ND
Dodge Pickup
Verified Customer
Dawsen said the staff have good service, and do a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
KF
KENT F.
Bismarck, ND
Honda Ridgeline
Verified Customer
They don't read whats wrong out of a manual, they are real mechanics. Fair & honest
They are very helpful even if you just have a question
Recommended
DA
DENNIS A.
Moffit, ND
Chevrolet Silverado SS
Verified Customer
Pickup Repair
I brought my 2004 chevy pickup in to have a leak fixed. Friendly and easy to access service counter. I was contacted by text and call to make sure the price was OK and the work was done quickly. Thanks,
Recommended
LS
Larry S.
Bismarck, ND
Repair on Toyota Solara - One Week Later Engine Blew
Took 2003 Solara to Country Auto because of "check engine" light. Was told that it needed an oxygen sensor and a new battery. Had them replace the oxygen sensor and purchased my own battery at a total cost of about $800. One week later was driving east on I 94 and smoke came out from the hood and car stalled. Car was towed to Toyota dealership in Jamestown and was told that the engine had blown and it would require a new engine at a cost of approx $3,000. I don't know if this is poor service from Country Auto or purely coincidence. Nevertheless, even though I have had multiple vehicles serviced at Country Auto for about 20 years, this is the last time I will ever go to Country Auto.
Donald E. from Country Auto Clinic responded on 07/10/2018
This is surely an unfortunate circumstance. When the appointment was made the complaint was, check engine light is on and check charging system, battery goes dead. The technician scan the computer system and found 2 trouble codes one was for the ratio sensor and the other was a crank sensor code. The charging system was also checked along with the battery and the electrical system was check for a battery drain. The vehicle needed a ratio sensor and battery. Authorization were given for the ratio sensor replacement, which is mounted in the exhaust system. The total repair bill was $654.58. After talking to the service advisor at the dealership I was told the engine was knocking possibly due to a spun connecting rod bearing or piston wrist pin, he also said the engine was full of oil. From my experience as a technician for over 30 years, it is impossible that replacing the ratio sensor in the exhaust system would have damaged the engine. You are a valued customer and have been for many years. I am sorry that this happened and I feel we are being wrongly accused in this situation.
ZC
ZACH C.
Bismarck, ND
Dodge Pickup
Verified Customer
Great mechanic work
I have had my 96 ram 1500 in here a couple of times, and the actual mechanic work has been top-notch, as well as the customer service. I only have one complaint: they don't always get everything written down the first time. That being said, they are easy to work with and know what they're doing, so overall I would say I have had a good experience here and will continue to pay them to service my vehicle.
Recommended
SP
Shaun P.
Mandan, ND
Ford Police Interceptor
Verified Customer
Shaun said the service is $1000 less costly than another business he's been to.
Recommended
This review was collected via phone interview by Customer Research Inc.
NG
Nancy G.
Gretna, VA
Mercedes-Benz Sprinter Crew Vans
Verified Customer
Nancy said the mechanic did a great job and she would recommend them to any one.
Recommended
This review was collected via phone interview by Customer Research Inc.
PS
Paula S.
Mandan, ND
Subaru Legacy
Verified Customer
Paula said the staff were very thorough and up-front with everything.
Recommended
This review was collected via phone interview by Customer Research Inc.
KA
Kandi A.
Center, ND
Lincoln Navigator
Verified Customer
Kandi said she was able to call and get her vehicle taken care of. She appreciates the work Don provided.
Recommended
This review was collected via phone interview by Customer Research Inc.
MB
Myron B.
Bismarck, ND
Pontiac Grand Prix
Verified Customer
Myron said that the facility is the only business he uses for all his vehicles' maintenance.
Recommended
This review was collected via phone interview by Customer Research Inc.
JS
Judy S.
Mandan, ND
Chevrolet Impala
Verified Customer
Judy said they did everything they possibly could to get her vehicle back to her the same day. She said they confirmed her starter was out and they asked if she want them to fix it. She called them at 7pm on Sunday and they called her back at 7am Monday morning and had a tow there. She said they have her business from here on out and she is more than pleased.
Recommended
This review was collected via phone interview by Customer Research Inc.
SE
Shanalle E.
Bismarck, ND
Chevrolet Silverado SS
Verified Customer
Shanalle said the staff told her what she needed to hear about her vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
DG
Duane G.
Mandan, ND
Chevrolet Pickup
Verified Customer
Duane said they did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
BL
Bruce L.
Sterling, ND
Ford Pickup
Verified Customer
Bruce said this business did the job they were supposed to do. They were able to get him right back in when something else went wrong.
Recommended
This review was collected via phone interview by Customer Research Inc.
JH
Jim H.
Bismarck, ND
Ford Focus
Verified Customer
Jim said the staff provided good and friendly service. He was satisfied.
Recommended
This review was collected via phone interview by Customer Research Inc.
KS
Kevin S.
Bismarck, ND
Chevrolet Silverado SS
Verified Customer
Kevin said the employees were really kind, friendly, helpful and they did a great job. His vehicle came back clean. This was a good experience for him and he will be back.
Recommended
This review was collected via phone interview by Customer Research Inc.