Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

534 Reviews

97% Would Recommend
Latest Review 9 days ago

Reviews


BA
Becky A.
Bismarck, ND
Chrysler Aspen
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Becky said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

CU
Carisa U.
Mandan, ND
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Carisa said the employees were very informative and she felt they didn't try to cheat her.
This review was collected via phone interview by Customer Research Inc.

WS
Wayne S.
Flasher, ND
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Wayne said his vehicle is still working well after the service.
This review was collected via phone interview by Customer Research Inc.

BG
Bart G.
Bismarck, ND
Pontiac Grand Am
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Bart said that the staff did well and fixed up everything on his vehicle.
This review was collected via phone interview by Customer Research Inc.

CM
Chad M.
Bismarck, ND
Chevrolet Silverado 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/04/2018 Category: Service
Chad said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

TR
TODD R.
Bismarck, ND
Mercedes-Benz 450SL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018
Great job, guys!
I had a positive experience with my daughter's car, so after you were recommended for working on my Mercedes, I didn't hesitate. Thank you!
Donald E. from Country Auto Clinic responded on 04/27/2018

Thank you for the great review, we are thankful for great customers like you and your family. We look forward to helping you with any other service or repairs in the future.


JR
JODI R.
Bismarck, ND
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018
Honesty and Integrity
I have taken my vehicles to Country Auto clinic since 2003 because I know I can trust them to be honest with me and they always do good work!! Everyone there is always respectful, kind and easy to work with. Thank you Country Auto Clinic!!!
Donald E. from Country Auto Clinic responded on 04/24/2018

Thank you Jodi for the 5 star review and for choosing us to service and repair your vehicles, you are truly a valued customer.


DB
Dawsen B.
New Salem, ND
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Dawsen said the staff provided good quality work.
This review was collected via phone interview by Customer Research Inc.

VS
Vicky S.
Mandan, ND
Pontiac Bonneville
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Vicky said the staff all provided great service, she was very pleased with their work, and they did an excellent job on her vehicle. They treated her very well and they treated her with respect, which she greatly appreciated.
This review was collected via phone interview by Customer Research Inc.

CM
Clay M.
Driscoll, ND
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Clay said the employees were nice and did a good job. He appreciated that.
This review was collected via phone interview by Customer Research Inc.

LW
Latoya W.
Bismarck, ND
Pontiac Grand Prix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2018 Category: Service
Latoya said they're a really good staff and they're really good to work with.
This review was collected via phone interview by Customer Research Inc.

CD
Cameron D.
Bismarck, ND
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018 Category: Service
Cameron said the business communicated well and they did a good job.
This review was collected via phone interview by Customer Research Inc.

KE
Kyle E.
Bismarck, ND
Ford Econoline
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018 Category: Service
Kyle said they are very honest and always call him before they do any work, to make sure he wants it done.
This review was collected via phone interview by Customer Research Inc.

AJ
ALAN J.
Bismarck, ND
Saturn VUE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2018
Great work
Thank you for getting this vehicle back in great run conditions.
Donald E. from Country Auto Clinic responded on 04/06/2018

Thank you for your business and allowing us to maintain and repair your vehicle.


TH
Tessa H.
Bismarck, ND
Audi TT
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/04/2018 Category: Service
Tessa said the business did not do what she had asked. Instead, they tore her vehicle apart, damaging her stereo. They called her with the charges. The charges were $400. She stated the relay switch was not that expensive.
This review was collected via phone interview by Customer Research Inc.
Donald E. from Country Auto Clinic responded on 04/06/2018

I don't know what this customer is talking about, she was not charged anything, she didn't have to pay for the quote or the diagnostics we gave her. She was quoted parts from the dealer and decided she could find the parts cheaper online. She also had a friend with her that said he could do the job in 5 minutes because he had watched a you tube video. I am sorry you feel this way but I can't run a business if I have to sell parts and warranty those parts for the same price that you can buy them online.


LG
Lee G.
Bismarck, ND
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018 Category: Service
Lee said he never has to take his vehicle back twice at this business.
This review was collected via phone interview by Customer Research Inc.
Donald E. from Country Auto Clinic responded on 04/06/2018

Thank you for the 5 star review and for being a valued customer.


RY
Rosalyn Y.
Bismarck, ND
Dodge Durango
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/04/2018 Category: Service
Rosalyn said the service prices were a bit high, but the service was good. The staff did a good job.
This review was collected via phone interview by Customer Research Inc.
Donald E. from Country Auto Clinic responded on 04/06/2018

The vehicle came into our shop with a noise, and we were also told there were  some stripped front brake caliper mounting bolts. The tech found that someone had pad slapped it recently, the left front inner brake pad was not properly installed and the right front brake caliper had mechanics wire holding it in place. We advised the customer what we found and gave an estimate on repairs, there were stripped brake caliper mounting bolts on both sides. The price may have been a bit higher because there is no published flate rate time to repair stripped threads. By being able to repair the threads we save the customer the expense of having to replace both steering knuckles. The customer was understanding and I can see why she thought the prices were a bit higher than the original estimate.


JM
Jim M.
Baldwin, ND
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2018 Category: Service
Jim said he was very pleased with the business.
This review was collected via phone interview by Customer Research Inc.

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Chris C.
Bismarck, ND
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2018 Category: Service
Chris said the staff is professional, and they get the work done. The business has good pricing.
This review was collected via phone interview by Customer Research Inc.

JK
Joe K.
Hazelton, ND
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2018 Category: Service
Joe said the service was good.
This review was collected via phone interview by Customer Research Inc.