I apologize for the inconvenience, you are a valued customer, and we are thankful that you have put your trust in us over the years. I would like to offer you a free oil change the next time your vehicle needs service. Appontments do not always go a planned and I any sorry that this has happened more than once to you. Please call and ask for me (Don E.) for your next appointment.
Thank you for the trust you have put in us to service your vehicle. You are a valued customer.
Thank you for allowing us to service and repair you vehicle. Feel free to contact us in the future for any other needs.