Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88
4.9

( 351 Reviews )

99% Would Recommend
Latest Review 14 days ago

Reviews


GR
Glenn R.
Fort Worth, TX
Land Rover Range Rover
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/14/2019 Category: Service
Glenn said this business did a bunch of work that was denied by his insurance. He said there was another problem which he took it in for and they used after market parts but charged him full price. He said according to the Range Rover dealership, the warranty would have covered the parts had they not used after market parts. He is calling them in the next day or so. He said they used after market parts but did not recalibrate them. He is not a happy camper. They thought he had a cracked engine block but they said they did not have room so he took it to the Range Rover dealership. They told him it was not a cracked engine block, so this business misdiagnosed his vehicle. At this time he wants his money back.
This review was collected via phone interview by Customer Research Inc.

JC
James C.
Fort Worth, TX
Land Rover Range Rover
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/02/2016 Category: Service
James said as soon as he picked up his vehicle from the business, it broke down. He said he was able to fix it himself but it seemed they sabotaged the vehicle. He stated he would not recommend them.
This review was collected via phone interview by Customer Research Inc.
Debbie R. from Cowtown Rover responded on 12/21/2016

Sorry to hear you broke down when you picked up your vehicle. Although we just repaired a suspension airbag, if you would have reached out to us we would have helped you correct the situation.


CV
Chris V.
Fort Worth, TX
Land Rover Range Rover Sport
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/12/2016 Category: Service
Chris said he was selling a vehicle and took it to this business because the light on the dashboard indicatated the tailgate was open. He could not open the door, so he contacted this business. They told him they would check his vehicle for free. They told him a cable in the vehicle runs from the front to the back and it often breaks. His cable was good but they wanted to replace it anyways. They quoted him $300 then $850. Finally, he was quoted $1,800. They replaced two door handles that did not need to be replaced. They changed the promise of time many times. He ended up getting the vehicle back a week and a half later. They had good attitudes. If they would have checked things out before stating a quote, it would have been helpful. It turned out, that the modulator motor was no good. He stated he felt they should have checked that first. They called him and said the vehicle was ready, then called back and said there was bad news. They had gotten the back doors to open 3 times and the third time, it got stuck. Sam, an employee at this business told him it took many hours to work on this vehicle. He stated he felt if they started in the right place first, instead of having an inexperienced mechanic working in his vehicle then there would not have been a delay. Also, it would not have prolonged the vehicle he was selling. At one point, they told him the vehicle was not ready, when it was not. This business inconvenienced him and he will never go back to this business, nor recommend them for service. They ended up charging him $330 for a battery, that should have been $211.
This review was collected via phone interview by Customer Research Inc.

BW
Brant W.
Rhome, TX
Ford Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/04/2016 Category: Service
Brant said this business had very poor customer service skills.
This review was collected via phone interview by Customer Research Inc.

RK
Rahim K.
Arlington, TX
BMW 5 Series
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/21/2018 Category: Service
Rahim said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

KS
Kelvin S.
Fort Worth, TX
Jaguar X-TYPE
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/20/2018 Category: Service
Kelvin said overall the staff did a pretty good job but he did have to take his vehicle back. There was an issue with his door latch that is still ongoing. He liked the business. His vehicle is running well now.
This review was collected via phone interview by Customer Research Inc.

GG
Gilbert G.
Plainview, TX
Land Rover Range Rover
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/23/2017 Category: Service
Gilbert said he dropped his vehicle off at this business in November and he just got it back last week.
This review was collected via phone interview by Customer Research Inc.

CH
Cara H.
Fort Worth, TX
Mercedes-Benz GL-Class
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/14/2019 Category: Service
Cara said she had to contact the employees for updates.
This review was collected via phone interview by Customer Research Inc.

DS
DIANE S.
Plano, TX
BMW 318i
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/03/2018
Diane Sullivan
I have used Cowtown Rover for several years and they are very knowledgeable and do good work. They are also
cheaper than their competitor and more efficient.

DH
Deborah H.
Weatherford, TX
Volvo S40
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2018 Category: Service
Deborah said the service was good.
This review was collected via phone interview by Customer Research Inc.

KS
Kelvinal S.
Grand Prairie, TX
Dodge Charger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2018 Category: Service
Kelvinal said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

AB
Ashley B.
Fort Worth, TX
Land Rover Range Rover
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/24/2018 Category: Service
Ashley said there was an unspecified issue that was left unresolved.
This review was collected via phone interview by Customer Research Inc.

SM
Sandra M.
Watauga, TX
Land Rover LR4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/10/2018 Category: Service
Sandra said she was disappointed in this business for saying she needed work done that wasn't required.
This review was collected via phone interview by Customer Research Inc.

TL
Tamara L.
Fort Worth, TX
Land Rover Range Rover
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/06/2017 Category: Service
Tamara said this business missed something so she had to take her vehicle back. Other than that, the service was good.
This review was collected via phone interview by Customer Research Inc.

LS
Laura S.
Fort Worth, TX
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/09/2017 Category: Service
Laura said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JR
Joel R.
Fort Worth, TX
Land Rover Range Rover Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/23/2017 Category: Service
Joel said this business provided good and fast service. He was really appreciative.
This review was collected via phone interview by Customer Research Inc.

JP
Javier P.
Fort Worth, TX
Mercedes-Benz SL-Class
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/27/2017 Category: Service
Javier said this business did not take the time to look at his vehicle well enough and because of this he would not recommend others to them.
This review was collected via phone interview by Customer Research Inc.
Debbie R. from Cowtown Rover responded on 07/31/2017

Sorry you feel we didn't look over your vehicle enough. Vehicle was in a bad accident and who ever did the repairs botched up wiring to vehicle. We felt vehicle should go back to where it was repaired first.


KW
Kayla W.
Arlington, TX
BMW 3 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/21/2017 Category: Service
Kayla said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JH
John H.
Fort Worth, TX
Land Rover LR3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/24/2017 Category: Service
John said he had made an appointment a couple of days out and when he arrived, they didn't seem to know what he was there for. As a result, he was passed around about three times before someone finally took his keys from him.
This review was collected via phone interview by Customer Research Inc.

MC
Masud C.
Duncanville, TX
Mercedes-Benz E350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2017 Category: Service
Masud said they were prompt and very good. He suggested they give vehicles a quick rinse and vacuum.
This review was collected via phone interview by Customer Research Inc.

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