Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9

(400 Reviews)

99% Would Recommend
Latest Review 14 days ago

Reviews


GR
Glenn R.
Fort Worth, TX
Land Rover Range Rover
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/14/2019 Category: Service
Glenn said this business did a bunch of work that was denied by his insurance. He said there was another problem which he took it in for and they used after market parts but charged him full price. He said according to the Range Rover dealership, the warranty would have covered the parts had they not used after market parts. He is calling them in the next day or so. He said they used after market parts but did not recalibrate them. He is not a happy camper. They thought he had a cracked engine block but they said they did not have room so he took it to the Range Rover dealership. They told him it was not a cracked engine block, so this business misdiagnosed his vehicle. At this time he wants his money back.

JP
Javier P.
Fort Worth, TX
Mercedes-Benz SL-Class
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/27/2017 Category: Service
Javier said this business did not take the time to look at his vehicle well enough and because of this he would not recommend others to them.
Debbie R. from Cowtown Rover responded on 07/31/2017

Sorry you feel we didn't look over your vehicle enough. Vehicle was in a bad accident and who ever did the repairs botched up wiring to vehicle. We felt vehicle should go back to where it was repaired first.


BW
Brant W.
Rhome, TX
Ford Pickup
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/04/2016 Category: Service
Brant said this business had very poor customer service skills.

JC
James C.
Fort Worth, TX
Land Rover Range Rover
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/02/2016 Category: Service
James said as soon as he picked up his vehicle from the business, it broke down. He said he was able to fix it himself but it seemed they sabotaged the vehicle. He stated he would not recommend them.
Debbie R. from Cowtown Rover responded on 12/21/2016

Sorry to hear you broke down when you picked up your vehicle. Although we just repaired a suspension airbag, if you would have reached out to us we would have helped you correct the situation.


CV
Chris V.
Fort Worth, TX
Land Rover Range Rover Sport
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/12/2016 Category: Service
Chris said he was selling a vehicle and took it to this business because the light on the dashboard indicatated the tailgate was open. He could not open the door, so he contacted this business. They told him they would check his vehicle for free. They told him a cable in the vehicle runs from the front to the back and it often breaks. His cable was good but they wanted to replace it anyways. They quoted him $300 then $850. Finally, he was quoted $1,800. They replaced two door handles that did not need to be replaced. They changed the promise of time many times. He ended up getting the vehicle back a week and a half later. They had good attitudes. If they would have checked things out before stating a quote, it would have been helpful. It turned out, that the modulator motor was no good. He stated he felt they should have checked that first. They called him and said the vehicle was ready, then called back and said there was bad news. They had gotten the back doors to open 3 times and the third time, it got stuck. Sam, an employee at this business told him it took many hours to work on this vehicle. He stated he felt if they started in the right place first, instead of having an inexperienced mechanic working in his vehicle then there would not have been a delay. Also, it would not have prolonged the vehicle he was selling. At one point, they told him the vehicle was not ready, when it was not. This business inconvenienced him and he will never go back to this business, nor recommend them for service. They ended up charging him $330 for a battery, that should have been $211.

BH
BILL H.
Fort Worth, TX
GMC Yukon XL
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2020
Always amazing!
Cowtown Rover always does an amazing job. They are courteous, friendly and always figures out what is happening with your truck!

AM
Allan M.
Aledo, TX
Land Rover Range Rover
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2020 Category: Service
Allan said they did a good job. He would basically say that they are better than the competitor as far as the service goes.

LB
Lacey B.
Argyle, TX
Land Rover Range Rover Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2020 Category: Service
Lacey said they are always great and amazing. Trustworthy.

DG
Damyia G.
Fort Worth, TX
Land Rover Range Rover Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2020 Category: Service
Damyia said they were friendly.

WD
Wahid D.
Keller, TX
Mercedes-Benz ML500
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2020 Category: Service
Wahid said he is happy with this business.

KG
Karen G.
Fort Worth, TX
Mercedes-Benz CLS-Class
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2020 Category: Service
Karen said it was very convenient, they communicated well. They are actually very very nice there.

JB
Jessica B.
Fort Worth, TX
Volkswagen GTI
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2020 Category: Service
Jessica said Josh was excellent and even went and dropped her vehicle off at her house when he was done.

CC
Colby C.
Fort Worth, TX
Land Rover LR3
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2020 Category: Service
Colby said they do great work.

SC
Steve C.
Fort Worth, TX
Chevrolet Cruze
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2020 Category: Service
Steve said that they did a good job.

CM
Cheryl M.
Crowley, TX
Land Rover LR4
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2020 Category: Service
Cheryl said the staff provided great service and the owners are wonderful.

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