Chris said he was selling a vehicle and took it to this business because the light on the dashboard indicatated the tailgate was open. He could not open the door, so he contacted this business. They told him they would check his vehicle for free. They told him a cable in the vehicle runs from the front to the back and it often breaks. His cable was good but they wanted to replace it anyways. They quoted him $300 then $850. Finally, he was quoted $1,800. They replaced two door handles that did not need to be replaced. They changed the promise of time many times. He ended up getting the vehicle back a week and a half later. They had good attitudes. If they would have checked things out before stating a quote, it would have been helpful. It turned out, that the modulator motor was no good. He stated he felt they should have checked that first. They called him and said the vehicle was ready, then called back and said there was bad news. They had gotten the back doors to open 3 times and the third time, it got stuck. Sam, an employee at this business told him it took many hours to work on this vehicle. He stated he felt if they started in the right place first, instead of having an inexperienced mechanic working in his vehicle then there would not have been a delay. Also, it would not have prolonged the vehicle he was selling. At one point, they told him the vehicle was not ready, when it was not. This business inconvenienced him and he will never go back to this business, nor recommend them for service. They ended up charging him $330 for a battery, that should have been $211.
This review was collected via phone interview by Customer Research Inc.