CPR Automotive

First I would like to apologize for my employees closing the shop early without contacting you to let you know or asking me if it was ok. I left early Friday for the long weekend and was not informed that my crew was closing up early. I will certainly be having a talk with the responsible people to let them know about this. I would appreciate if you could contact me at the shop to try to make this right. Sincerley, Bill Hancock.

Not really sure why the low score? We fixed Ken's motorhome, installed a new master cylinder and brake booster and got him on his way by the time requested. We thought he was happy when he left.

We are very sorry that the lifters did not fix the ticking noise. Per our original phone conversations, along with the list of everything else you requested, you asked what the ticking noise sounded like in the engine. We said that it could be lifters as it did sound like a normal lifter issue, but we couldn't guarantee that. You agreed that it sounded like lifters from being told by other people you talked to and/or from internet browsing. We at that time advised you and tried to talk you out of fixing the engine tick at this time. Just fix a couple of main vehicle problems, (oil change, driveline and fuel pump), and just drive it for awhile to see if it got worse and really revealed the problem. Then at that point deal with the engine. It was your choice to fix everything on the list and deal with the engine tick later.  Then you came back a couple weeks later for a clicking noise when turning the steering wheel. We diagnosed the click as a steering shaft.  You also asked for another quote for the lifter replacement. The ticking noise had not gotten any worse but you requested to go ahead with the lifter replacement hoping to take care of the engine tick. We tried to say we couldn't guarantee this would fix the problem and asked if you were sure you wanted to do the lifter replacement anyhow. You said yes.  We fixed the steering shaft issue and proceeded with the lifter replacement at your request, the inside of the engine was varnished and the lifters were gummed up, one broke trying to remove it. Then we brought you the bad news that the lifters did not fix the ticking noise and since it will take more elaborate engine repairs mentioned that replacing it with a used engine was cheaper than a complete overhaul. We understand the dissapointing situation your in and mentioned on one of our phone conversations that this is why we would rather do a prebuyers inspections before the vehicle was purchased. Had you known all the issues this vehicle had before you purchased it could have saved you from this situation.

Mr. Ashton stated that something was missing from his center console but would not tell us what was missing. I [Bill Hancock owner of CPR Automotive] asked what we could do to make this right and was told nothing. We did park this vehicle behind our shop for a brief period. I know that no one in our business would remove something from a vehicle, and if I found out that they had I would immediatly terminate that employee. I don't know if Mr. Ashton ever found what was lost but if so I hope that he would let us know and repost to clear this up.

Mr. Roberts we are truly soory that your radiator went bad in your vehicle, it had been 3 years and 30,000 miles since we had replaced it for you, our warranty is 12 months or 12,000 miles. As far as your front brake repair it is common procedure to replace brake pads and rotors when repairing brakes proffesionaly and warranting the repairs, in fact it is a liability for a repair shop to not machine or replace the brake rotors. In no way was that an attempt to sell you parts that were not needed. My technician pressure tested the cooling system before and after the first repair and did make a mistake when he replaced the radiator petcock, it appeared that the coolant was leaking from it but was leaking from the end tank seal and running down behind the fan shroud. We did discount the radiator repair and also did not charge for any additional coolant. We do apologize for the inconvience of having to have the vehicle a second time to repair it for you. We have performed many other repairs for you on this vehicle in a proffesional and timely manner and would like to continue that in the future for you. Sincerely Bill Hancock.

What happened with this vehicle is while performing a timing belt replacement to this vehicle the front engine mount that has to be removed to access the timing belt was terribly corroded and the two pieces would not separate. The corrosion was so bad that the mounts had to be broken in order to remove them. We did spend quite a bit of time trying to get them out. The parts were not available in the state and had to be special ordered through the dealer. We ordered the parts on an overnight freight but did not receive the parts for 10 business days. We also called the dealer every day inquiring as to when we would be receiving the parts. As soon as we had the parts delivered we completed the repairs. We are very sorry for the inconvenience of being without the vehicle but the circumstances were completely out of our control. Though we spent much more time trying to disassemble this due to the corrosion we did not charge anymore than the original quote for the labor on this job in an attempt to compensate for being without the vehicle. Our sincerest apologies, Bill Hancock. 

We are very sorry the job did not get completed. We had a very busy day and several jobs did not go as anticipated. If you would be willing to give us a second chance we will make sure this doesn't  happen again. We would also discount the services for your inconvience. 

We replaced a bad wheel bearing and bent lower control arm on this car. The bellows boot on the end of the steering rack had been torn open for some time. After replacing these parts and aligning the vehicle the steering rack was leaking fluid out the end which may have been caused by the incodent that caused the other problems. We did fill the power steering system with a stop leak fluid at no additional charge and told the customer that the steering rack needed replaced. We are sorry that there are other problems with the vehicle but they certainly were not caused by our shop.

There was no repair to the A/C system on this vehicle. We replaced the head gasket on the vehicle, the cooling fan was bad and the customer declined to repair it and was told there would be no warranty on the repair.

We are sorry that the customer did not agree with our recommendation but we felt doing a head gasket repair on an engine with almost 170,000 miles that has had overheating issues was a bad idea and recommended engine replacement. 

Thank you Juan!

Thank you John/ Lonny for your business!

We attempted to contact the customer but she did not return our call.

We apologize for the mixup on the part that was ordered. The window motor was bad due to the switch being stuck and we didn't realize that until the motor was replaced.

We only repaired a plugged windshield washer nozzle and recommended all the nozzles be replaced.

We are very sorry that there is still something going on with this vehicle. We repaired a grossly blown intake manifold gasket. We would recommend a 100,000 mile service with timing belt replacement that may help to restore power in your vehicle.

Not sure what went wrong with this? We thought the customer was quite happy when they picked up the veicle. We were pretty busy when the vehicle was dropped off and got it repaired for them the next day.