Crabtree Automotive Inc.

Thank you for bringing this to our attention. There should not of been a charge of $46.00 for diagnose on throttle issue, that was an oversight and we apologize for that. We will have a credit for that on your account that can be used on your next visit. We are sorry for your inconvenience and are looking forward to helping in the future.

Dear Carson,

We appreciate the time it took for you to write a review of your experience at Crabtree Automotive. We are sorry that your experience was not agreeable.
Concerning our diagnostic policy - our goal is to give the customer a complete diagnostic of the problem(s). It’s been our experience that there can be other issues that might be causing the difficulties that the vehicle is experiencing. A complete diagnostic can actually save you time and money in the long run.

Concerning your request for us to use junkyard parts for this repair...Our answer to that question comes from the fact that we cannot guarantee the part or the labor when installing used parts. We have found, in a majority of cases, the customer and the shop are completely inconvenienced and there is always additional expense when we install used parts that fail. Our company strives to make sure we can provide the customer with good quality service and parts as well as an excellent warranty.

I would like to ask, however,
Did my Service Advisor fail to tell you that there would be a diagnostic charge prior to your vehicle being towed to our facility? Did we fail to give you an estimate prior to the work being done? Was the estimate for a serpentine belt and tensioner (as recommended by our technicians) plus the new compressor?

We make every effort to give the customer a complete picture before any work is done to the vehicle and I apologize for any miscommunication we might have had. Please let me know if there is still some confusion about our company policies. I would love to visit with you about them. Here is the phone number for the shop. I will be happy to call you back at your convenience 541-967-7892

Sincerely,

Paula Connaghan
Business Manager
Crabtree Automotive Inc.

Carson,  We are truely sorry that we couldn't meet your service expectations.

Thank you for taking the time to let us know.

Paula Connaghan
Business Manager
Crabtree Automotive Inc

Jayne, I am so happy we were able to win your trust and confidence in us.  We will continue to help you along the way so you can make the best decisions for you and your vehicle.  

We really do try to save our customers money when we can. Thank you for the nice review Charyse! 

Thank you Karen for taking your time to write such a nice review! The reviews we get are shared with our office staff and technicians. It makes their day!

Thank you Kathryn! We do our best to help people in need of a minor repair like a failed headlight. One of our techs is our "go to" guy for that type of repair and usually we can work a job like that into our schedule. 

Thanks for the nice review Don!

Thank you for the nice review Mary! I will pass this review on to our staff and technicians.

Thank you for the nice review and recommending us to your friends Shawna! 

Thanks Dan!

Thanks for being a loyal customer Jim!

Thank you for the great review Jessica! All of our reviews are given to the technicians and office staff each week. We are happy to hear that you are pleased with our service.

That sounds like a good goal Shawn. Thanks for trusting us to help you take care of the old girl.