Crest Cadillac Collision Center

Overview

Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51
4.5

( 1917 Reviews )

ReScore Reviews™ (1)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
93% Would Recommend
Latest Review almost 2 years ago

Reviews


WC
Wilson C.
Tennessee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2016 Category: Collision
Wilson said they have good quality and the promise time was correct.
This review was collected via phone interview by Customer Research Inc.

RO
Roger O.
Tennessee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2016 Category: Collision
Roger said everything was to his satisfaction at the business. There were no surprises.
This review was collected via phone interview by Customer Research Inc.

AS
Anupam S.
Tennessee
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/24/2016 Category: Collision
Anupam said the repairs took 1.5 weeks longer. He said he had to take it back to the business twice to have his headlight fixed. The person that oversees the body shop should go over the invoice with the customer.
This review was collected via phone interview by Customer Research Inc.

NS
Natasha S.
Tennessee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/23/2016 Category: Collision
Natasha said this business didn't tell her, when the vehicle was ready. As a result, she had to schedule a ride. The manufacturer recommended this business.
This review was collected via phone interview by Customer Research Inc.

SM
Stephaine M.
Tennessee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2016 Category: Collision
Stephanie said from the moment she walked in and out of this business she was kept informed. They took good care of her and the communication was fabulous. She chose this facility because it is an Audi Certified facility.
This review was collected via phone interview by Customer Research Inc.

RS
Robert S.
Tennessee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2016 Category: Collision
Robert said he was satisfied with the professionalism and knowledge of this business.
This review was collected via phone interview by Customer Research Inc.

EH
Erin H.
Tennessee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/18/2016 Category: Collision
Erin said the business did a great job on the bumper. The accident caused the bumper to make a dent in the tire and she does not like the way it looks. She said the tire is drivable but she does not know what damage, it may cause in the future. Due to this, she will not recommend this business to others.
This review was collected via phone interview by Customer Research Inc.

PJ
Paul J.
Tennessee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/18/2016 Category: Collision
Paul said his vehicle took more than a week long to get his vehicle in the right condition. They fixed his vehicle twice to get the repairs done correctly. Overall, he was very satisfied.
This review was collected via phone interview by Customer Research Inc.

JR
Jonathan R.
Tennessee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2016 Category: Collision
Jonathan said everything went well during the repair. The repair was completed three weeks later than it had been promised. The delay was due to, getting the parts to complete the repair. He was not at all upset about the delay.
This review was collected via phone interview by Customer Research Inc.

MD
Maurice D.
Tennessee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2016 Category: Collision
Maurice said they did a great job.
This review was collected via phone interview by Customer Research Inc.

WH
Wesley H.
Ohio
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/17/2016 Category: Collision
Wesley said the vehicle was not ready when he was told it would be. There was a run in the paint and the rock guards were not put back on. He made two flights into town to get the vehicle and it was ready on the second trip. The staff was not very cordial to deal with. The quality of work and the lack of attention to detail makes him not want to recommend this business to others.
This review was collected via phone interview by Customer Research Inc.

MV
Manoj V.
Tennessee
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/16/2016 Category: Collision
Manoj said the estimate was more than he expected. His vehicle was five days late but he was not given a reason for the delay. He stated he thinks it may have been delayed because of paint work but he is unsure. He was not kept informed because he had to always follow up with them. He was not satisfied with the communication because he would have liked more communication.
This review was collected via phone interview by Customer Research Inc.

BP
Brian P.
Tennessee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/16/2016 Category: Collision
Brian said everything seems pretty good. There was not a definite date for completion, but it was a long period to get repaired. He did not receive any calls from the business during the process.
This review was collected via phone interview by Customer Research Inc.

ZC
Zhang C.
Tennessee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/16/2016 Category: Collision
Zhang said overall it was okay. There was a 3 or 4 day delay because some parts that were ordered, came in a little late.
This review was collected via phone interview by Customer Research Inc.

KP
Kim P.
Tennessee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2016 Category: Collision
Kim said everything at the business was fine. They was a week delay due to parts.
This review was collected via phone interview by Customer Research Inc.

JC
Joel C.
Tennessee
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/12/2016 Category: Collision
Joel said this business was supposed to fix everything wrong with his vehicle, but they neglected to fix his windshield. When they called him to let him know his vehicle was ready, his windshield was not fixed. He had already dropped of the rental vehicle and taken time off work. The lack of coordination kind of messed him up. He is satisfied with the quality of the repair now that it is done. They had told him his vehicle was ready but it was not. The situation was kind of messy because they had to coordinate with another company to get his windshield fixed, taking an extra week and a half for service. He noted they did keep him adequately informed, they were just misinformed. They informed him all the time about his vehicle and the different processes it was in but they were misinformed. He was not satisfied with the estimator. The employee was supposed to send the information to his insurance and he waited for a long time. He came to find out that the employee must have quit abruptly because this business did not have any claim information. He noted the estimator was pretty awful at providing service. All of the employees were nice, they were just incompetent. He was not satisfied with their communication due to the estimate, which was awful. He would not recommend them for service. Multiple times through his experience, things were handled improperly. The estimate had not been sent to the insurance, which he stated he thinks would be pretty standard. The estimator quit, and though that was unforeseen, it certainly affected him. In addition, whomever oversaw the repair process and kept him informed had overlooked a pretty big part of the repair, the windshield. His invoice said his windshield was done but it was not.
This review was collected via phone interview by Customer Research Inc.

DP
David P.
Tennessee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/11/2016 Category: Collision
David said he would recommend this business for customer service but they kept his vehicle for 2 months. However, his vehicle was ready when promised.
This review was collected via phone interview by Customer Research Inc.

SJ
Steve J.
Tennessee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2016 Category: Collision
Steve said when they found out he could save him some money, they let him know and his account was credited. They ran 2 days behind because they had to wait for a particular part.
This review was collected via phone interview by Customer Research Inc.

EM
Eleanore M.
Tennessee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2016 Category: Collision
Eleanore said they were quick and friendly.
This review was collected via phone interview by Customer Research Inc.

AB
Amanda B.
Tennessee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2016 Category: Collision
Amanda said the business did a great job repairing her vehicle and communicated well with her.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 41 - 60 of 1917 in total