Crest Cadillac Collision Center

Overview

Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51

1917 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
93% Would Recommend
Latest Review over 1 year ago

Reviews


SL
Stacey L.
Tennessee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2016 Category: Collision
Stacey said she was satisfied with her overall experience because they were helpful, prompt and responsive.
This review was collected via phone interview by Customer Research Inc.

RW
Ronnie W.
Tennessee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2016 Category: Collision
Ronnie said everything went smoothly at this facility. Joe made the experience good. The work was done well. They did a good job.
This review was collected via phone interview by Customer Research Inc.

JR
Jarrell R.
Tennessee
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/03/2016 Category: Collision
Jarrell said the employee who worked on his vehicle did not notify or provide him with updates during the repair process which he requested when he dropped it off. He made multiple attempts by phone to get feedback and eventually had to speak with a manager to get some answers. After his discussion with the manager, the level of customer service increased and the work performed was perfect. They originally estimated repairs to take three days but readjusted the estimate to two weeks after looking the vehicle over completely.
This review was collected via phone interview by Customer Research Inc.

EN
Ernie N.
Tennessee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2016 Category: Collision
Ernie said he was satisfied with the repair.
This review was collected via phone interview by Customer Research Inc.

RB
Ross B.
Tennessee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2016 Category: Collision
Ross said the business provides excellent, professional service. His one concern was he wondered why they did not reinstall his front license plate.
This review was collected via phone interview by Customer Research Inc.

CJ
Clay J.
Kentucky
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/02/2016 Category: Collision
Clay said his vehicle ready within the week this business promised it would be. However, they had his vehicle two weeks longer due to an issue with the insurance company. Other than that, they provided a great experience.
This review was collected via phone interview by Customer Research Inc.

ND
Noel D.
Tennessee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2016 Category: Collision
Noel said he did not have problems and concerns. They answered all his questions. The job they did was really good.
This review was collected via phone interview by Customer Research Inc.

JS
Jan S.
Tennessee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/02/2016 Category: Collision
Jan said she was really happy with the work this business did. The only issue was, they called her while she was out of town. They called to see if she wanted them to order a part for her vehicle so the repairs would be complete. They never got a hold of her. Instead, they went ahead and put her vehicle together, without the part. She stated she wishes they had waited until they had gotten a hold of her, to put the vehicle together.
This review was collected via phone interview by Customer Research Inc.

JS
Jacob S.
Tennessee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2016 Category: Collision
Jacob said the employees at this business provided good customer service. An employee named Julianna was fantastic to work with.
This review was collected via phone interview by Customer Research Inc.

RB
Rebecca B.
Tennessee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2016 Category: Collision
Rebecca said this business did a phenomenal job. Nate was very good at keeping her updated on her vehicle.
This review was collected via phone interview by Customer Research Inc.

DO
Dwayne O.
Tennessee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/29/2016 Category: Collision
Dwayne said he gets all of his work done by Chris. He was not kept informed of his vehicle as much as he wanted.
This review was collected via phone interview by Customer Research Inc.

MD
Mark D.
Tennessee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/29/2016 Category: Collision
Mark said the staff at this business are very competent and know what they are doing.
This review was collected via phone interview by Customer Research Inc.

BM
Beverly M.
Tennessee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/29/2016 Category: Collision
Beverly said the business did good work but they did not do everything she requested them to do.
This review was collected via phone interview by Customer Research Inc.

MP
Malina P.
Tennessee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/29/2016 Category: Collision
Malina said she was happy the employees at this business did a good job providing service to her vehicle. The communication was not excellent because she called them a few times and left a message but never received a call back.
This review was collected via phone interview by Customer Research Inc.

WG
Wendy G.
Tennessee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2016 Category: Collision
Wendy said she was not contacted by the business. They never called to communicate the status of her vehicle. The only contact was made from her to this facility even though they had her contact information.
This review was collected via phone interview by Customer Research Inc.

HM
Henry M.
Tennessee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2016 Category: Collision
Henry said the business did a fantastic job and he was very impressed. He noticed on Google.com the ratings were very poor and did not match his experience with them. They turned his vehicle from damaged to looking good and he said he was very happy.
This review was collected via phone interview by Customer Research Inc.

DI
Dennis I.
Tennessee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2016 Category: Collision
Spoke with Loann. She said this business was prompt, kept her posted and she had no issues with the service provided. Julianne was courteous, professional and called with updates.
This review was collected via phone interview by Customer Research Inc.

MR
Mark R.
Tennessee
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/27/2016 Category: Collision
Mark said this business did not complete the body repairs needed. He has to go to the Audi dealer, which is 30 miles away to have a system reset. He stated he feels this should have been done before returning his vehicle.
This review was collected via phone interview by Customer Research Inc.

SH
Sarah H.
Tennessee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2016 Category: Collision
Sarah said this business was easily accessible, their employees returned her calls and they did well. She stated her vehicle was ready 2 days later than promised but she was not given a reason for the delay. She chose them because they were the only Honda facility in the area.
This review was collected via phone interview by Customer Research Inc.

JM
James M.
Tennessee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2016 Category: Collision
James said this business performed the work as promised and it was done very well. They were on schedule and he is very satisfied. He stated his past experiences have been great.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 61 - 80 of 1917 in total