Crest Cadillac Collision Center

Overview

Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51
4.5

( 1917 Reviews )

ReScore Reviews™ (1)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
93% Would Recommend
Latest Review almost 2 years ago

Reviews


PW
Patricia W.
Tennessee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2016 Category: Collision
Patricia said everything at the business was fine. She was not kept informed by this business because the rental facility told her when the vehicle would be ready.
This review was collected via phone interview by Customer Research Inc.

WM
William M.
Tennessee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/27/2016 Category: Collision
William said there was some miscommunication between him and this business because he was not notified when he should have been. They said they would call him back but they would not call back. There was no promise date, but he understood because his vehicle was special. The estimate changed several times with additional supplements. However, they did well and he was happy with the end result.
This review was collected via phone interview by Customer Research Inc.

JM
Jeanne M.
Tennessee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2016 Category: Collision
Jeanne said this ended up being an excellent experience. She had considered a couple other competitive facilities and they just made her feel as if she was in good hands. She said Nate Mocco was excellent and he is all around, good at what he does. He answered all of her questions and kept her informed. She chose them because they are an a authorized Mercedes-Benz repair facility.
This review was collected via phone interview by Customer Research Inc.

AC
Anthony C.
Tennessee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2016 Category: Collision
Anthony said his vehicle was totaled. He is unsure if he was satisfied with the estimate but said he is satisfied with the customer service.
This review was collected via phone interview by Customer Research Inc.

EG
Emily G.
Tennessee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/25/2016 Category: Collision
Emily said she never has any problems with this business.
This review was collected via phone interview by Customer Research Inc.

JD
Jordan D.
Tennessee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2016 Category: Collision
Jordan said he was very impressed with the employees at this business. They were very professional, courteous, and kind to him, and they provided excellent service to his vehicle. He stated he appreciated that his vehicle looked as good as new when they returned it to him.
This review was collected via phone interview by Customer Research Inc.

BT
Byron T.
Tennessee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2016 Category: Collision
Byron said the repairs performed by this business are great and everything was properly taken care of.
This review was collected via phone interview by Customer Research Inc.

JB
Julie B.
Tennessee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2016 Category: Collision
Julie said she is happy with the work and they do a good job. They misplaced a piece on her vehicle, where her trailer hitch is, and they informed her, they are contacting the insurance in regards to getting this taken care of. She is waiting to hear back from them. Her vehicle took nearly 2 to 3 days longer, which she mentioned was out of their control, because they ordered a foreign part that was delivered broken causing them to have to reorder the part.
This review was collected via phone interview by Customer Research Inc.

SG
Stacey G.
Tennessee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2016 Category: Collision
Stacey said they kept her updated with texts of what was going on with her vehicle.
This review was collected via phone interview by Customer Research Inc.

MH
Mike H.
Tennessee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2016 Category: Collision
Mike said this business did a good job on the repairs and he was convinced that the repairs will last.
This review was collected via phone interview by Customer Research Inc.

LG
Lisa G.
Tennessee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2016 Category: Collision
Lisa said the employees at this business follow up with her and keep her well informed during the repair process.
This review was collected via phone interview by Customer Research Inc.

JN
John N.
Tennessee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2016 Category: Collision
John said Jeremy, a technician at the this business was wonderful. He kept him updated and he did a very good job.
This review was collected via phone interview by Customer Research Inc.

RD
Reginald D.
Tennessee
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/17/2016 Category: Collision
Reginald said they were slow. It was okay once they got started but they were kind of slow to process things up front.
This review was collected via phone interview by Customer Research Inc.

RM
Ronda M.
Tennessee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2016 Category: Collision
Ronda said this business has great customer service. The repairs they have done to her vehicle look good.
This review was collected via phone interview by Customer Research Inc.

JL
Janet L.
Tennessee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/16/2016 Category: Collision
Janet said the business did a great job repairing her vehicle. The repairs took an extra day because the business had to repaint a part.
This review was collected via phone interview by Customer Research Inc.

JS
James S.
Tennessee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2016 Category: Collision
James said this business did a really good job communicating and they kept him well updated throughout the repairs. His vehicle was not ready when promised. It was a day late because parts were coming from Germany.
This review was collected via phone interview by Customer Research Inc.

AG
Andrew G.
Tennessee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/12/2016 Category: Collision
Andrew said this business provided good work. He said the customer service was a little slow and they could not accommodate him immediately.
This review was collected via phone interview by Customer Research Inc.

CH
Carol H.
Tennessee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2016 Category: Collision
Carol said the business performed better than she expected. Her vehicle was ready earlier than the promised. They were notified when she was not happy with her vehicle and they got in contact with her and reconciled the repairs.
This review was collected via phone interview by Customer Research Inc.

TE
Tiffany E.
Tennessee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2016 Category: Collision
Tiffany said they were timely and did a great job.
This review was collected via phone interview by Customer Research Inc.

VB
Veonkea B.
Tennessee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2016 Category: Collision
Veonkea said the business was very efficient and they kept her informed.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 81 - 100 of 1917 in total