Crest Cadillac Collision Center

Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51

1916 Reviews

ReScore Reviews™ (1)

Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
93% Would Recommend
Latest Review 5 months ago

Review for Crest Cadillac Collision Center
Mark G. on 02/03/2016
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Mark said he had several issues. The repair was poor quality, and they took 14 weeks to repair his vehicle, when they promised it in 10 weeks. The headlights were not installed properly, They did not put the tires on correctly, and the vehicle was dirty inside, and out. He was given a 10 week deadline, but it took 14 weeks to complete the repairs. The personnel kept giving him bogus reasons for the delays that went from one week to another. He repeatedly called them for updates and they never took the initiative to call him first. They did not communicate with him at all. Therefore, he continually called them for new deadlines, that they could not meet. He still has to return to the facility to get more things repaired correctly.
Category: Collision
Service Date: 01/28/2016
Review Created: 02/03/2016
This review was collected via phone interview by Customer Research Inc.